Secure Collaboration for Boards and Leadership teams
members and executives
Diligent products provide the best of both worlds: the easiest user experience combined with world-class security. Your enterprise gets the security and control it needs, while your executives get the mobility and productivity they want.
What our customers are saying
Juan did a great job getting me all set up.
- CharlesMay 24, 2016
I always find the NZ team is very helpful and offer very professional service. I always feel comfortable speaking with them. Thank you.
- PhilomenaMay 24, 2016
Your support is always excellent in all respects. Keep up the good work!
- GaryMay 23, 2016
Love love love your support system.
- AnneMay 23, 2016
Excellent, prompt, courteous and professional service. Extremely pleased.
- PatMay 23, 2016
Diligent has already exceeded our expectations. Our customer experience from the start has been fantastic!
- AndreaMay 22, 2016
Glynis figured out my problem right away and had me up a running in no time. Great service!
- DavidMay 20, 2016
Diligent Tech Support staff are very friendly and take extra steps to ensure client's needs are met to satisfaction. Keep up the great work!
- RenaMay 19, 2016
This was my 2nd time using Diligent Support and both times were excellent service. This time I was working with Cheryl and she was very polite, understanding and helpful. Thank…
- LisaMay 19, 2016
I love the diligent program. Super user friendly and everyone is always very responsive and great to work with.
- CathyMay 18, 2016
Very positive experience. Very helpful. Efficient. Very satisfied.
- KimMay 18, 2016
Response time was great especially given it was late and the weekend.
- LindaMay 18, 2016
We've been using Diligent for 2 years now and always receive all positive feedback from our end users.
- JoanaMay 18, 2016
Paulina is a star. Thanks for all your help.
- RosemaryMay 18, 2016
My experience was an example of how customer service should be applied by all companies. Very impressed.
- LizMay 17, 2016
Always so far happy with the service and how promptly our queries are answered.
- SueMay 17, 2016
I called Diligent tech support from London at 3 am and surprisingly to me was able to get tech support.
- RandallMay 17, 2016
Perfection, as always. I wish every company operated its support line the way you guys do.
- ShannonMay 16, 2016
Nancy was an excellent teacher. She is always available, polite, friendly and professional. She knows the product by heart. All board members were satisfied and they already started to use…
- OdetteMay 13, 2016
Your folks on the Diligent Support Line are rock stars!
- AngelaMay 13, 2016
Raydell was very knowledgeable, personable and I was very satisfied with my contact with him.
- MichelleMay 13, 2016
Your support services are the best out there. Bar none.
- ThomasMay 12, 2016
Your help desk staff are amazing.
- KirstenMay 12, 2016
Team Orange and Lauren have provided exemplary levels of service and support. The process was seamless. The technical support team is, with out a doubt, the best in ANY industry!
- LourdesMay 12, 2016
The Diligent platform works very well, we could upload additional documents at the last moment and save on time.
- AmitMay 12, 2016
Awesome customer service -- responsive, polite, professional. I can't think of another customer service that I've had with any company (credit card, bank, online merchant, etc.) that has been as…
- JonMay 12, 2016
Have received only positive comments from the directors who have been using the tool so far. From an administrative point of view the tool is very intuitive and easy to…
- CarmenMay 12, 2016
Very happy each time I've had to call customer services - thank you!
- TriciaMay 11, 2016
The customer service representative I spoke with was very helpful and solved my problem easily. He was very polite and I really appreciated his help. Thanks
- LindaMay 11, 2016
Patrick was invaluable. His prompt assistance and product knowledge was invaluable in making this transition go so smoothly.
- DeniseMay 11, 2016
Help desk is AWESOME, always have immediate answers to my questions.
- CathyMay 10, 2016
Excellent service and support, and very good training.
- RuthMay 10, 2016
Excellent service and prompt and attentive to my requirements. I felt I was being treated as a customer should be treated.
- KarlMay 9, 2016
I always receive such great service when I call!
- LoriMay 9, 2016
Excellent product delivered by an excellent team who obviously know their product and enjoy their work. David is a consummate professional who has been a pleasure to work with.
- LouiseMay 9, 2016
Quite surprised when someone called me after trying to log in a few times. Good to know that help is out there when needed. Great service.
- EneleataMay 9, 2016
Brilliant quick service and Pauline who called me was lovely, helpful, attentive and efficient.
- AdnanMay 9, 2016
Very (!!!) helpful service delivered with patience.
- DickMay 5, 2016
Each time I have contacted the help team, I have always been taken care of promptly and the problem resolved.
- SoniaMay 5, 2016
The product is working great and the Executive team is excited to be paperless.
- JanaMay 5, 2016
Jared was most helpful! I was thoroughly impressed with the service I received. Thank you!
- LindsayMay 5, 2016
Excellent service and support as always.
- JamesMay 5, 2016
I appreciated being able to call after usual business hours.
- MaryMay 4, 2016
Very happy with my first experience.
- GeorgeMay 4, 2016
The person who assisted me was excellent!
- DanielMay 4, 2016
First time I ever called. Very, very impressive!!!!!
- JeffMay 4, 2016
Great support as always - Diligent is amazing!
- KathleenMay 3, 2016
In my experience your help desk contacts are always very knowledgeable and practical in resolving issues.
- AdamMay 3, 2016
Every time I have called, the service has been exceptional. Thank you.
- CherylMay 3, 2016
Manny is the BEST! With Manny and also with the technical support line, whenever I call in, I always get the very best imaginable customer service. Not even kidding. Your…
- KatMay 2, 2016
Patrick and Aditi were very responsive to our needs and our Board meeting went off without a hitch. We are very pleased with Diligent.
- JudyMay 2, 2016
Daniel was very helpful and went the extra mile to solve my problem.
- JohnMay 1, 2016
Thank you for your constant attention to detail and good customer satisfaction. You people are the best at what you do! Thank you!!!
- SandyApr 29, 2016
Solved my problem in 30 seconds or less! Incredible software!
- DianeApr 29, 2016
I would particularly like to highlight how impressed we have been with the level of service provided by Vincent. His assistance has been invaluable in terms of training for both…
- JulieApr 29, 2016
Jared was fantastic! It was an excellent first experience with the support line.
- GregApr 29, 2016
As always, a great experience from calling Diligent! Many thanks!
- JimApr 28, 2016
Diligent is the best in customer service. Quick and accurate responses every time; and so nice to work with. Thank you!
- KathleenApr 28, 2016
Your customer support is superb! Thank you!!
- SandyApr 28, 2016
Keep up the great customer service!!! Each rep I have spoken to has always been polite and professional.
- ReneeApr 28, 2016
Atena provided excellent + swift assistance. It was a real pleasure working with her to solve my problem.
- WernerApr 28, 2016
This was a great service call! I was informed that my boss had locked himself out and then was able to get the password reset done quickly and easily. Thank…
- AndreaApr 28, 2016
I have always been happy with the service I receive from Diligent support. Gian was very polite and professional.
- VickiApr 28, 2016
Fabulous service. I received an e-mail response almost immediately. Very pleased!
- BarbaraApr 28, 2016
All the Diligent personnel I've had contact with are extremely efficient and courteous. They are a pleasure to speak with and always quickly assist.
- TerryeApr 27, 2016
Tina was very very quick and also very quickly picked up on the fact I was in a mad panic rush before a meeting. Great service.
- EdwardApr 27, 2016
I am very impressed with the quality of the product and the customer service. Our Board was equally impressed. Thanks to all.
- StephanieApr 26, 2016
Love your support system - great people, practical and lovely to deal with :)
- AnneApr 25, 2016
The representative who assisted me was very knowledgeable and helpful.
- ClareApr 25, 2016
Very quick and professional service. Thank you - never a hassle to get help with Diligent.
- JuliaApr 25, 2016
The support center has been great every time I call with a question. Very friendly and helpful with my issues.
- DenaApr 25, 2016
I was very grateful that your customer service is available 24/7. I was working on a Saturday to meet a deadline.
- JillApr 25, 2016
The individual who helped me was one of the most professional, knowledgeable, patient, polite, thorough, effective, customer support representatives I have ever experienced.
- JimApr 22, 2016
Every interaction I've had with Diligent Support has been great! Many thanks!
- JimApr 21, 2016
The Customer Support Specialist that supported me on this call was great! Kudos to her as I had a pretty basic question but she didn't make me feel silly for…
- AmieApr 20, 2016
Excellent customer service!
- WendyApr 20, 2016
You have an excellent customer service department. Each rep I have spoken to has been very professional and knowledgeable. Thank you!
- BrendaApr 20, 2016
Excellent as ALWAYS
- LourdesApr 20, 2016
Fast response. Excellent service.
- RobertApr 20, 2016
Great first service experience - brilliant!
- JulieApr 19, 2016
Diligent support has been excellent. It is by far one of the best features of Diligent. The customer service is knowledgeable and helpful. Very pleased with our service.
- GayleApr 19, 2016
The best customer support experience that I have had in a long time.
- FredApr 19, 2016
I was very pleased with the support I received from Cheryl. She did not waste any time in resolving the problem and at the same time, she was very polite…
- RobertApr 19, 2016
Thanks for excellent customer service!
- TriciaApr 18, 2016
I had a great experience and I received excellent tech support. Thank you very much. Great Job.
- TravisApr 18, 2016
I was very happy with the support provided.
- AlecApr 16, 2016
Excellent service and very pleasant customer service officer
- BelindaApr 16, 2016
Jared was very helpful and patient. He walked me through every step of the process. He was great!
- AmyApr 15, 2016
The customer service person who attended to my call was excellent. Very friendly and helpful and fixed my problem straight away.
- EmmaApr 15, 2016
The CS rep I worked with just now was fabulous. Very patient, very reassuring. I really appreciate the assistance.
- CherylApr 15, 2016
Response and support was excellent! Time is precious, so I really appreciate how quickly my issue was resolved.
- BrendaApr 15, 2016
Wonderful guidance from support staff. Thank you!!!!!!
- MariaApr 14, 2016
Juan was AWESOME. He lead me quickly to what I needed.
- JoanneApr 14, 2016
Your support so far has been great. I am impressed how fast calls are answered and how knowledgeable the reps are. Thanks!
- TeresaApr 13, 2016
Service could not have been better thanks!
- SandraApr 13, 2016
The implementation of Boards has gone very well. Our Board and Executive have embraced it. Overall, it has added great value to the efficiency and effectiveness of our governance decision…
- DavidApr 12, 2016
Your company's representative was very professional and customer oriented. Great job!
- MikeApr 12, 2016
The young man who assisted me was VERY patient, kind and engaging. A great communicator who LISTENS well! You're lucky to have him.
- LynnetteApr 11, 2016
Natacha was AWESOME!!! She provided excellent client service. Thank you!
- EvelynApr 11, 2016
Love Diligent. Thanks very much!
- ShannonApr 11, 2016
First time calling the support line - the person who I spoke to helped me resolve my query quickly and was proactive in capturing more contact details from me to…
- AlisonApr 11, 2016
My customer support specialist was awesome! He was ahead of the game for my task. I appreciated his patience and knowledge.
- JamesApr 11, 2016
Keep up the great service. Makes all the difference.
- MaryApr 11, 2016
Service is the best. Keep up the good work.
- MaryApr 11, 2016
Natacha assisted me and was very friendly and helpful. She even called me back a few moments after our conversation to provide additional clarification. I really appreciated that she took…
- NatalieApr 11, 2016
Nice job. Very good customer support for this issue.
- StephenApr 11, 2016
Diligent is a great tool - please keep on doing a good job.
- JohannesApr 11, 2016
Our first meeting went very well. All the Directors and Executives made a smooth transition from paper to electronic. Very pleased with results.
- SharonApr 8, 2016
Daniel was outstanding! Reassuring, efficient, articulate, knowledgeable, positive.
- LisaApr 7, 2016
This is the best help desk experience I have ever had. The help desk initiated support by phoning my cell phone and then calmly talking through the issues and giving…
- DonApr 7, 2016
I'm impressed with the security, that you locked the account and then called to verify that I was the person trying to access the account.
- JimApr 7, 2016
Great service as always. Can't fault a thing :)
- NiquiApr 5, 2016
Customer representative did an excellent job in responding to my request.
- RonApr 4, 2016
My team representative, has been fantastic to work with from beginning conversations about the product all the way through to implementation and follow through. Diligent has made my life so…
- AmyApr 4, 2016
Overall, GREAT tool and transition!!
- LindaApr 4, 2016
Customer service has been very good.
- PaulineApr 4, 2016
A big thanks to the fellow who was so patient and helped me early on a Sunday morning.
- GordonApr 3, 2016
Carrie has been superb and fantastic. She is always there and ever willing to help which has made our process of accepting Diligent Boards a wonderful experience.
- ManojMar 31, 2016
Diligent service has, by far, been the most responsive and customer friendly I have ever experienced with a vendor. It is truly a pleasure to work with Diligent and we…
- ErinMar 31, 2016
Our overall experience using Diligent is great and saves us a lot of time in creating and distributing the documents.
- PaigeMar 31, 2016
The service provider knew his stuff and was very professional in providing the necessary advice.
- MichaelMar 31, 2016
I was very, very satisfied with the assistance I received. I never requested assistance before. If I need help again, I will be sure to call for help. Thank you!
- DorothyMar 31, 2016
I think the support that the directors and I have been getting is excellent. Jenny responds to emails as if we are the only customer she is waiting to assist.
- MojabengMar 30, 2016
I always receive fantastic assistance from the support representatives.
- LynnetteMar 28, 2016
You provide a wonderful service that is a great productivity enhancement.
- PatrickMar 28, 2016
Juan was SO HELPFUL! Thanks for your continued support!
- KellyMar 28, 2016
I can't praise you folks enough! All you representatives are outstanding, but I have a VERY special thank you for Cheryl. She went above and beyond to support my Phoenix…
- HelenMar 25, 2016
I've heard from my fellow directors that your support is excellent but over 3 years I've never had to use it.... Today's experience confirmed that it is excellent.
- WayneMar 24, 2016
The support is always just a phone call away with the solution to my problem!
- AnnMarieMar 23, 2016
Excellent service - I really liked that I could talk to someone and it was easy to get through - thank you for sorting out the problem so quickly.
- CatherineMar 23, 2016
I was incredibly impressed by the services offered during the implementation process. Our Customer Success Manager, was attentive and sensitive to our requirements, actioned all requests immediately, and explained the…
- PeterMar 22, 2016
I always receive excellent service when calling in! Thanks!
- KarinMar 22, 2016
Gian was very professional and most helpful. My boss is on a very tight schedule over the next several months and Gian was very quick to resolve her sign on…
- ElsaMar 22, 2016
Very attentive to my issue and quick to help get it resolved! Thank you!
- JennyMar 22, 2016
I called twice in a few minutes and both occasions were wonderful. Great people who are truly interested in solving problems.
- RobertMar 22, 2016
Your support team is wonderful. Thank you.
- CherylMar 22, 2016
Juan was great and saved me hours of work - also explained what he was doing so that I can do myself if need by in future. Thanks!
- EvaMar 21, 2016
The commitment to operational understanding by the user is impressive and is probably the best feature of Diligent. It is great to not only have the tool but be assisted…
- MarkMar 20, 2016
Exceptional service and support, thank you Eric!
- JaneMar 19, 2016
The support provided by Diligent has been excellent, as is the product. I wouldn't change a thing.
- LarryMar 18, 2016
Some of the ~BEST~ support I've ever experienced!
- TomMar 17, 2016
I think Diligent is a "well-oiled, well-ran machine" in terms of customer service. The support staff are oriented, thoughtful and polite and I always feel like I'm receiving concierge service…
- TammyMar 17, 2016
Service is wonderful as usual
- TonyMar 17, 2016
The service was truly remarkable and better than the help I get from my internal help desk, Well Done!
- JohnMar 15, 2016
This is a phenomenal product that has had a profoundly positive effect on how our board functions.
- ShirleyMar 15, 2016
Paul was exemplary in his customer service and knowledge of the product. Appreciate his support!
- ShaheMar 15, 2016
Great, speedy, friendly Support - congratulations
- LuciaMar 15, 2016
Excellent customer service yet again - Glynis was most helpful in resolving my issues.
- RoshiMar 14, 2016
I was very happy with the level of help I received and that is great to know for any future issues we might have - so glad there is a…
- LianeMar 14, 2016
I never even called to get help...they must have figured out that I was having a hard time with my password and called ME! Great service.
- MegMar 14, 2016
Thank you for 24/7 availability. I've called 2 x in the last year and I think both were weekends.
- ClayMar 14, 2016
My rep, was very knowledgeable and communicated with fun, professional ease. He didn't over-talk the customer and didn't come off as defensive when the customer had trouble understanding; because of…
- TammyMar 14, 2016
The agent I spoke with was professional, patient and extremely kind. I was very pleased with the assistance provided.
- CarolynMar 11, 2016
This Diligent Support Representative was very polite, friendly and helpful. Thank you.
- ShirleenMar 11, 2016
You guys are fantastically accessible. You made the transition smooth and enjoyable.
- VanessaMar 10, 2016
Our use of Diligent has been great and the training we received fantastic. I felt completely confident using Diligent after the training. We have a few (internal) kinks to work…
- JenniferMar 10, 2016
Representative was polite and courteous! Even her tone of voice was soothing!
- TinaMar 10, 2016
A+ customer service and professionalism
- MichaelMar 10, 2016
The support person who helped me today was fast, friendly and very professional. Great job.
- DenaMar 8, 2016
Always a lovely experience dealing with your help desk, great service.
- DeniseMar 7, 2016
I always appreciate the quick and efficient response. Thank you
- MarkMar 7, 2016
Khalid was fantastic from beginning to end and we could not have hoped for better training and user experience. He delivered comprehensive training and was always available to answer any…
- NicholasMar 7, 2016
Paul provided excellent service. He walked me through what I needed to do and made it very simple. I was very pleased with his response.
- BillMar 6, 2016
Very patient customer representative. I appreciate the timeliness of the response.
- CamilleMar 4, 2016
I just want to say how amazing your entire customer service division is. There has not been one incident when I haven't been able to have an issues resolved...and always…
- StellaMar 4, 2016
I am new at using Diligent but your support team are always very helpful and great to work with. thank you
- DianeMar 4, 2016
Patrick has without a doubt been my savior in this transition process. His quick, thorough response to any questions or panic situations I may experience is peerless. Please know that…
- NoellMar 4, 2016
Ben has made the whole process so easy. I like his relaxed, yet professional style and I feel very comfortable contacting him with inquiries. The Directors seem very happy with…
- SueMar 2, 2016
Service of your support center continues to be outstanding.
- ChesterMar 1, 2016
The customer service is the best that I have ever experienced.
- GregMar 1, 2016
Diligent is awesome!!
- MaryMar 1, 2016
I have been extremely happy with Diligent and the service that you provide. Thank you for making my life easier.
- DebbieFeb 29, 2016
Service was perfect. Thank you.
- DebFeb 28, 2016
Diligent is easy to learn & work with & has significantly reduced the preparation time required to create an e-Board Book.
- AprilFeb 26, 2016
Ramone was fantastic. He spent over an hour on the phone with me and my associate who I was instant messaging with to resolve our problem with a large file.…
- LaVonFeb 25, 2016
My Customer Service Manager, was fantastic throughout the implementation stage. He put all staff and Board members at ease during their 'orientation' sessions and was friendly and helpful. The help…
- LindseyFeb 25, 2016
I think your customer service is top of the line. I am always confident of getting the help I need with the results I need. Thank you for making that…
- KathleenFeb 25, 2016
I find the representatives who answer my calls extremely knowledgeable and friendly. The only way they could improve is to call me and give me my answers before I even…
- BarbaraFeb 25, 2016
Didn't even have to ring, Support picked up that I had locked myself out and called me. Excellent Service
- FrancisFeb 24, 2016
The Diligent representative I spoke to on Saturday was extremely patient and friendly while answering all my questions. I then received a follow up email on Sunday and an email…
- AmyFeb 22, 2016
As always, thank you ALL for making our experience in using Boards so smooth.
- Anne-MarieFeb 22, 2016
Very pleased with the level of customer service I received. Could not have asked for a more courteous and knowledgeable representative.
- SuzyFeb 22, 2016
This process has simplified and enlightened my professional life. I can't be more happy with the transition - and the Diligent team is incredible.
- ValerieFeb 19, 2016
Very nice support staff every time I ring. Thank you!
- DebraFeb 19, 2016
I have been involved with electronic board paper systems since 2000, in the capacities of COO, CEO, Company Secretary, Director and Board Chair in several organisations - Diligent is by…
- JeffFeb 19, 2016
We are thrilled with the staff at Diligent Boards.
- LaVonFeb 18, 2016
Congratulations - you have nailed it. Well done and thank you.
- NihalFeb 17, 2016
Of all of the company web sites that offer Customer Support you folks are # 1 in my book. Thanks.
- ChristianFeb 15, 2016
The service I got was excellent. Thank you again.
- RenukaFeb 15, 2016
24 hrs service can't be any better. Thanks to the support team's immediate assistance.
- YoreneFeb 15, 2016
The ease of our roll out has exceeded my expectations. The training I received was very good and it was also extremely helpful to have Ben train each of my…
- ShelleyFeb 14, 2016
So thankful for the 24/7 assistance. Technician was patient, polite and charming! Thank you again!
- MaryFeb 12, 2016
Your helpline staff is ALWAYS friendly and efficient - and patient!
- MaureenFeb 12, 2016
We love Diligent Boards. It's so much better than the board portal we used years ago. I use numerous other portals for the many boards on which my boss serves…
- NatalieFeb 12, 2016
The diligent support team has exceeded my expectations. I was thoroughly impressed with the support we received. Diligent is new to our Company and so far each rep I have…
- ReneeFeb 12, 2016
ALWAYS great service. Diligent has a great team and they continue to provide the best service and the associates are always so professional, polite, very informative and really know their…
- SharonFeb 11, 2016
Whenever I have called the helpline the staff have always been very helpful and able to answer all my questions.
- SerpilFeb 11, 2016
Love that I can call at anytime. Awesome service!
- TriciaFeb 9, 2016
Well done. Count me as one more satisfied customer. Thanks again.
- GerryFeb 9, 2016
Always excellent customer service!
- KarinFeb 9, 2016
I appreciated the help on the phone this morning. The representative was so patient and reassuring. Using Diligent takes some of the anxiety out of supporting our Board of Directors…
- RebeccaFeb 9, 2016
Always an excellent response and resolution to the problem. Thank you.
- ClareFeb 8, 2016
Best telephone customer service I've ever experienced!
- PatriciaFeb 8, 2016
I love your support - everyone I have talked to has been excellent - just excellent.
- AllisonFeb 8, 2016
The support team has been excellent in their support whenever any issue has arisen and has been excellent in responding quickly and efficiently even on the weekend. I have been…
- MurielleFeb 8, 2016
Best service line I have run into.
- DavidFeb 7, 2016
Very prompt response on a Sunday morning.
- PiaFeb 7, 2016
Excellent customer service! The best Customer Support of any company I've ever used! Excellent product!
- HeidiFeb 7, 2016
Excellent consistent service as always.
- KathrynFeb 7, 2016
Diligent is a great tool. I am board chair of two public companies and all our members like it a lot.
- JeffreyFeb 4, 2016
The 24 hour support line is very helpful and efficient. My issues are always resolved immediately! Thank you for your continued support. I certainly would recommend Diligent Board books to…
- AudreyFeb 4, 2016
I was very pleased with the technician. He was very polite and understanding. He stayed on the phone through the whole process. He spoke to me so I could understand…
- DeniceFeb 4, 2016
The Engineer was AWESOME, thorough, knowledgeable, the BEST.
- FeleciaFeb 4, 2016
A fantastic service getting password reset late in the evening NZ time. Thank you.
- SaraFeb 4, 2016
Thank you for being so wonderful - I love using your product/service.
- NiquiFeb 3, 2016
Great help desk -- thanks again!
- KathrynFeb 3, 2016
Your assistant was excellent, he walked me through several procedures and screens with ease and skill. It was complex for me but very concise and analytical for him. Excellent employee.
- RobertFeb 3, 2016
Excellent service as always - loved talking to someone in New York.
- JennyFeb 3, 2016
As a first time user, very happy with the support provided on the phone and in person.
- LeanneFeb 3, 2016
Assistance was very fast and identified what my issue was quickly and resolved it.
- StephenFeb 1, 2016
Your phone staff are ALWAYS very helpful.
- MelissaFeb 1, 2016
The representative was very professional and pleasant to work with, as well as patient. Thank you
- JackJan 31, 2016
I was very impressed you initiated the call after seeing I was having log on problems. That's great service.
- GrahamJan 29, 2016
Thank you to my new friend in New York who helped out an Aussie.
- LucyJan 28, 2016
As always, the customer service is excellent.
- JanetJan 28, 2016
This is the first time I had to call...the lady who I spoke to was very helpful and very professional...she represented your company very well thank you.
- DerekJan 28, 2016
The customer service is brilliant!
- MusamaJan 28, 2016
This is the second occasion I have had to use the support service and again I could not make any suggestions to improve the service. I appreciate the patience and non-paternalistic…
- SueJan 27, 2016
Fantastic service as always - just really enjoy working with such an amazing platform - finally something that actually does what it says it does and is utterly user friendly.…
- NiquiJan 27, 2016
Great customer service, very fast, super efficient and very polite and friendly.
- DanielleJan 27, 2016
Top shelf help!
- WayneJan 26, 2016
I greatly appreciate the pro-active call made by tech rep when my account locked.
- StephenJan 26, 2016
You all rock!
- JeanJan 25, 2016
Diligent customer support was fantastic- fixed my problem and was nice to work with.
- TomokoJan 25, 2016
The representative who helped me today was amazing. Highest commendations!
- KatJan 25, 2016
The agent I spoke with was professional, patient and extremely kind. I was very pleased with the assistance provided.
- CarolynJan 24, 2016
I am very impressed with everything about the company. Aditi was patient, kind and very careful as she determined what the problem was. She is marvelous
- MargaretJan 23, 2016
Excellent customer service. She was very pleasant, thorough and followed-up with results. I am very pleased.
- DianaJan 22, 2016
Amazing support and "with a smile" I could feel over the phone. Very impressed. Thank you so much.
- MelissaJan 22, 2016
I appreciate that someone is available at odd times, and that I don't have to go through a phone tree to get a human. Ramone was enthusiastic, quick, and helpful.…
- KenleyJan 21, 2016
Exceptionally pleased that your representative offered to stay on the line until he was sure everything was working properly. Well done, folks.
- PatJan 21, 2016
As always, Diligent customer service is responsive and helpful.
- RebeccaJan 21, 2016
You guys are perfect! You are always so helpful, knowledgeable and very friendly. I couldn't do my without you! Thank you for always being so supportive and patient with me!…
- SharonJan 20, 2016
Rangan was very helpful and was very cooperative to solve the problem.
- EllenJan 20, 2016
As always fast and efficient service from Diligent.
- LesleyJan 20, 2016
My experiences with Diligent have always been positive, your telephone support is excellent. The respondents are courteous, patient and very instructive.
- LarryJan 19, 2016
Great customer service! Very friendly and helpful!
- MartinJan 19, 2016
- RudolfJan 19, 2016
I made my call late at night; was truly impressed by the immediate response and very quick resolution of the problem.
- ChristineJan 19, 2016
As always polite, supportive and helpful instructions.
- PennyJan 19, 2016
Always amazed at the customer services and just how "logical" Diligent Boards is.
- TerriJan 18, 2016
First time I called and my problem was solved within 30 seconds. Very impressed.
- JeanneJan 18, 2016
Very polite customer service always.
- KatrinaJan 18, 2016
Very pleased to have everything explained and resolved so promptly given it's a Sunday afternoon at 4pm. Thank you.
- JudithJan 17, 2016
Quick, helpful, easy, pleasant, or in other words, just down right IMPRESSIVE!
- ThomasJan 15, 2016
Great, fast & quick.
- RashadJan 14, 2016
Very nice & helpful. Great product & very user-friendly.
- VickiJan 14, 2016
I was very pleased with the assistance I received from Aditi. She was very informative and pleasant to speak with. Thank you!
- PamJan 13, 2016
We have always been happy with your customer service. You are friendly, helpful and usually resolve issues within minutes. Keep up the good job!
- SusanJan 13, 2016
I am very happy that a representative called me proactively when Diligent became aware that I was having issues logging on. He was very helpful. Thank you!
- KatherineJan 13, 2016
Thank you for having such knowledgeable and professional employees on your Support team. It is very much appreciated.
- BarbaraJan 12, 2016
Outstanding service at 8 pm on the US east coast. Very positive experience
- ThomasJan 11, 2016
Such a pleasure to deal with your support staff. Thank you.
- AnnJan 11, 2016
Your support folks are terrific. Very capable, friendly and responsive.
- AnnJan 10, 2016
You have a great help-desk team -- thank you.
- KathrynJan 10, 2016
Your agent was immediately able to identify and correct the problem. Thanks!
- DouglasJan 10, 2016
Aditi was very helpful and detail-oriented. Your customer service is as good as was promised to us. Keep up the good service. Thank you.
- JudyJan 8, 2016
Keep up the great work....the support teams are excellent.
- ChandraJan 7, 2016
The person who helped me was very competent and patient. Job well done.
- RichJan 6, 2016
Great service, like always!
- TimJan 5, 2016
Eric was terrific -- he walked me through my questions in a very knowledgeable, professional manner. I was very pleased with his service.
- MaryJan 5, 2016
A response to my issue was quick and the issue resolved in a professional and timely manner. :)
- TaniaJan 5, 2016
Thank you for continuing to make Diligent Board a very viable product for us.
- BarbaraJan 5, 2016
What I appreciate about the Diligent support team is that they are extremely familiar with their product. So if they think of something after they have solved your immediate problem,…
- SandraJan 5, 2016
This is a really efficient program. I appreciated the help this morning.
- SkipJan 4, 2016
Most impressed with service given that it was over the holiday period.
- LindaJan 4, 2016
I have had great technical support every time I have called and it is much appreciated.
- LoriDec 28, 2015
Ramone was delightful to work with and quickly resolved the problem.
- NealDec 28, 2015
This is the 2nd time I have used the hot line with the same great results. Your people and company are terrific.
- MarkDec 26, 2015
Tina was terrific in assisting me this morning. She was knowledgeable, fast and understandable. Also, she was most pleasant! Excellent employee.
- DanDec 23, 2015
Always great customer service!
- KelleyDec 22, 2015
I can always rely on your strong support, especially outside normal work hours.
- YoreneDec 22, 2015
The staff was really nice, knowledgeable and helpful. It is amazing when I called the UK number, around midnight, the gentleman spoke Chinese! He was very nice and helpful, he…
- JerryDec 21, 2015
Very responsive customer service.
- GeraldDec 21, 2015
Support was provided MORE THAN INSTANTLY, if that is even possible! I was just getting ready to call the help # because I knew I must have locked myself out…
- TeriDec 18, 2015
Awesome service provided by Glynis! I did not even have a chance to blink and she had already contacted the Supervisory member and provided him with the access he needed.
- PhillipDec 18, 2015
I really appreciated the prompt, efficient and complete service I just received in helping me with access.
- BarryDec 17, 2015
The person I spoke to was Wonderful!!! He was very helpful and made the experience very pleasant.
- ElizabethDec 17, 2015
Unbelievably fast and good quality support! I was amazed.
- LoretteDec 17, 2015
Excellent professional service provided. Thank you very much.
- JudyDec 16, 2015
I personally haven't needed to contact Diligent for support often however, I've always heard from the other Care Members at my organization that the service is stellar. Thank you!
- DanetteDec 16, 2015
You are at the top of the customer service list!!!!
- BarryDec 16, 2015
I have only recently started using Diligent, and on 3 occasion have called for support. In all cases the customer service reps have all been responsive, patient and considerate. They…
- NicoleDec 16, 2015
Customer Service Representative who dealt with my call was very good, clear conversation and helpful. Thank you.
- CathyDec 16, 2015
Outstanding / exemplary customer service!
- PaulDec 15, 2015
As a first experience, it was wonderful. Thanks for your support.
- JacquesDec 15, 2015
The person who answered my call was knowledgeable, helpful, and very patient and polite.
- FrancescoDec 15, 2015
I LOVE LOVE LOVE Diligent! I did Board support for many years and made hundreds and hundreds of board material packets - this is just an amazing time saver --…
- LoriDec 15, 2015
Very satisfied with Rangadesch's assistance.
- JodiDec 15, 2015
Diligent Boards has been so very pleasant to work on every occasion.
- RuthDec 15, 2015
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