Modern Governance Summit – iCompass Agenda

September 17-18, 2020 - Virtual Conference

Thursday, September 17

9:00am - 10:00am ET

Product Showcase Open



10:00am - 10:30am ET

Day 1 Opening Keynote

Join us as Diligent CEO, Brian Stafford, kicks off the Modern Governance Summit with insights on leading during this unique time, accelerating digital transformation and emerging stronger on the other side. Brian will be joined by Technology Leader, Business Executive and Independent Board Director, Merline Saintil and Superintendent of Toledo Public Schools, Dr. Romules Durant for candid conversations about how boards and organizations have faced this monumental year, what it means to lead the moment and how Diligent can help.

Brian Stafford
President & CEO, Diligent Corporation

Brian Stafford is Chief Executive Officer of Diligent Corporation. Mr. Stafford assumed the role of CEO in March 2015 and is responsible for all day-to-day operations, with a focus on accelerating global growth and incorporating scale into the business in order to seamlessly manage the growth. Mr. Stafford previously served as a Partner at McKinsey & Company, where he founded and led their Growth Stage Tech Practice. While there, he concentrated on helping Growth Stage Technology companies scale faster and did extensive work with Software-as-a-Service (SaaS) companies, focusing on growth strategy, sales operations and strategy, pricing, international growth strategy and team building. Prior to his tenure at McKinsey, Mr. Stafford was the Founder, President and CEO of CarOrder, a division of Trilogy Software based in Austin, Texas. Mr. Stafford holds a Master’s Degree in Computer Science from the University of Chicago and a BS in Economics from the Wharton School at the University of Pennsylvania. He currently lives in Manhattan.

Merline Saintil
Technology Leader, Business Executive and Independent Board Director on the boards of Banner Bank and LightspeedHQ

Merline Saintil is a seasoned executive with a proven track record of operationalizing strategy and developing global award-winning products in iconic Fortune 500 and privately held companies including Intuit, Yahoo!, PayPal, Adobe, Joyent, and Sun Microsystems. She enjoys advising CEOs and has led and scaled product development teams in global digital transformations for B2B and B2C companies, and executed M&A integrations and divestitures. She was part of the leadership team taking Change Healthcare public in 2019 as COO, R&D-IT.

She currently serves on the boards of Banner Corporation [NASDAQ: BANR] and ShotSpotter, Inc [NASDAQ: SSTI]. She advises both companies on technology trends, innovation, strategy, cyber risk, digital transformation, to name a few. She is a member of the Risk, Compensation and Audit Committees and is certified in Cybersecurity Oversight by NACD and the Carnegie Mellon Software Engineering Institute. She is passionate about coaching emerging leaders, especially supporting girls and underrepresented youth in leadership and technology. Outside of her business interest, Merline has been recognized by her community, including:

  • 2019 Most Influential Corporate Board Directors by Women’s Inc.
  • Member of the NYSE Board Advisory Council
  • Women of Influence 2017 by Silicon Valley Business Journal
  • Business Insider: #6 of the 22 Most Powerful Women Engineers in the World
  • Lifetime Achievement Award for “Sending the Elevator Back Down” by Girls in Tech

Merline is an active member of the CXO community and has been quoted in many major publications, including WSJ, Forbes, Fortune, CNET, CIO Review, and Business Insider.

Dr. Romules Durant
CEO/Superintendent, Toledo Public Schools

Dr. Romules Durant has a special connection to Toledo Public Schools – one like no other. He graduated from Morrison R. Waite High School in 1994 and after earning his bachelor’s degree from the University of Toledo in 1999, he became a fourth grade teacher for Toledo Public Schools. In fact, he has spent his entire professional career working for the district. After his years as a teacher, he became a dean, an assistant principal, an elementary school principal and an assistant superintendent before being named CEO/Superintendent in December 2013. Dr. Durant has made it his mission to share the good news of TPS in the community. For him, TPS Proud isn’t just a catch phrase, it’s something he lives each day – plus, he wears it on his collar and sleeve. When Dr. Durant became superintendent, he set aggressive goals for the district and introduced a new mission statement that shows his ultimate goal for all students - that they become competitive college and career ready graduates. Since Dr. Durant became superintendent, the district has seen the graduation rate jump 21 percent for all students and closed the achievement gap between Caucasian and African American students. TPS has also recorded an increase in enrollment. In addition to the graduation rate increases, Dr. Durant has worked with his team to add Career Technology programs that provide students with an introduction to possible career options in some of the most sought after industries in northwest Ohio. To make sure that all students can find the best school to foster their talents. Dr. Durant has overseen the creation of thematic schools: four STEMM-based elementary schools, Jones Leadership Academy of Business and the Aerospace & Natural Science Academy of Toledo. The latter two are aimed at preparing high school students for high-tech jobs of the future. Future plans include the introduction of a high school focused on medical careers for students. The continuing momentum throughout Toledo Public Schools can be attributed in large part to Dr. Durant’s visionary approach to running an urban school district. He has never lost sight of the fact that he has the same goal for today’s TPS students as he had for himself - to rise up from modest means to achieve success first in school and then in life.



10:45am - 11:15am ET

Best Practices for Managing your Digital Archive

Security & Collaboration

Join this session for a crash course in how to best organize and structure folders, make changes and control folder permissions and individual document access.

Elena Maxwell
Implementation Specialist, Diligent

Elena is an Implementation Specialist at Diligent with over 5 years’ experience in implementing software technologies. During her career, she has provided instruction and consulting services for software users at hundreds of municipal organizations, consulting agencies, and hospitality companies. Elena has unique combination of technical background in engineering and extended customer service experience. These set of skills helps her to teach and adapt complex software solutions for her customers in an easy and enjoyable way and help them to use all the iCompass features to their fullest potential.

Rachel Rowe
City Clerk, City of Kilgore, TX

Rachel Rowe is the City Clerk for the City of Kilgore. She was born in West Tennessee and moved to Kilgore, Texas as an adult where she made my home. Rachel has a wonderful husband of 15 years and is a mother to three beautiful children and one grandson. Rachel has worked for the City of Kilgore for 21 years. Nineteen of those years were spent as a Dispatcher and Dispatch Supervisor. In 2019 she transferred to the position of City Clerk where she currently works under the City Manager and Council.


Maintaining Sense of Community and Building Trust in Time of Crisis

Strategy & Governance

Discover how easy it is to transition to virtual board meetings and adapt to the new realities of remote work using Community. This session will feature a Community customer who was able to successfully transition from paper to virtual board packets and discuss the advantages. A Community expert will provide a brief demo of creating a packet and sharing/publishing to stakeholders.

Meghan Broddy
Implementation Specialist, Diligent

Meghan Broddy is an Implementation Specialist with iCompass. She started out at iCompass on the Support team and has since moved into her current role. She enjoys helping our customers discover ways our program can benefit them. She has a Bachelor’s degree in Business with a focus on Human Resources that she uses to continuously build relationships with our customers to make sure they have a great first impression of our product and team. She currently resides in Kamloops, British Columbia, Canada.

Kathryn Mayfield
BOE Clerk, Wamego USD 320

Kathryn has over 30 years of experience in business management and accounting. She has worked in administration/accounting in many different fields over the past 30 years including medical, architecture, construction, computer systems, fast food franchise, and now education. Her current position presents the most challenges over any other area worked in. Kathryn always loves a challenge!


11:30am - 12:00pm ET

Onboarding New Stakeholders Across Your Organization

Strategy & Governance

Have you launched your main meeting and staff groups, and are ready to extend software use to other departments or meeting groups but not sure how to start? Join us for an in depth breakdown of the logistics and steps to roll out iCompass to new users

Francyne Coates
Implementation Specialist, Diligent

Francyne is an Implementation Specialist at iCompass, with a background in technical support, administration and marketing. She has worked with a wide variety of public sector clients during her nine-year tenure with the company, gaining a deep understanding of local government processes.Francyne is passionate about helping her government clients get the most out of the iCompass software platform, which she accomplishes through intensive training and configuration tailored to the needs of the organization.In the last few years Francyne has specialized in developing unique product solutions for public sector customers. In 2016 she worked with the product team to create a new module called Board Manager, which is now offered as part of the iCompass software suite.

Tammie Organski
IT Project Manager, Newport News

Ms. Organski is an accomplished GIS Professional (GISP) with over 20 years of experience in GIS project coordination. She has extensive GIS work experience in a variety of disciplines including environmental compliance, emergency management/public safety, cultural resources, asset/facilities management and transportation planning projects. Her current position is IT Project Manager with the City of Newport News, Virginia where she is responsible for enterprise GIS including systems management, upgrades, application design, analysis, modeling and simulation, standardization and implementation, high-quality data and related services and management for a variety of projects across city departments. She endeavors to practice a positive, pragmatic vision, mission, and goals to grow a GIS program to improve the City’s business processes, information exchange, and decision-making.


What’s New in Community: Come Join the Neighborhood!

Security & Collaboration

This session will focus on where Community is in the development process – what is current, what is coming soon and what is coming in the future.

Dennis Rohlfing
Implementation Specialist, Diligent

Implementation Specialist Dennis Rohlfing is a former math teacher, middle school assistant principal, and executive technology director for the City of St Charles School District in Missouri. He retired after 37 years of service to the district. Having spent many years in education, he is highly qualified to speak with school district leadership, school boards, and other governing bodies about the issues facing their organizations while addressing how BoardDocs can be used to increase efficiency and lower costs.

Scott Neufeld
Director of Product Management, Diligent

For over the past 15 years Scott has worked with school districts, municipalities and various other public sector organizations to leverage technology that drives efficiencies and keeps citizens engaged. At home Scott has a young family of 5 and enjoys a variety of outside activities in their home town of Kamloops in beautiful British Columbia, Canada.


12:15pm - 1:00pm ET

What You (and Your Board) Need to Know about the Future of ESG

Keynote Session

At the beginning of 2020, it seemed that climate change and climate action would dominate board agendas for the rest of the year. Then the pandemic hit, quickly followed by a global social movement against systemic racism and injustice. Boards are now challenged to adopt an "ESG-mindset" on everything from the health and safety of employees and customers, to aligning strategy to environmental sustainability, to ensuring their governance practices keep pace with social movements. What does all of this mean for those of us who support the work of boards? Our closing panel of Day 1 features experts on ESG topics who will provide their perspectives on where we are headed and what governance professionals and their boards should know for the future.

Dottie Schindlinger
Executive Director,
Diligent Institute

Dottie Schindlinger is Executive Director of the Diligent Institute, the think tank and global governance research arm of Diligent Corporation, leading provider of secure corporate board communication and collaboration software used by over 650,000 directors and executives globally. In her role, Dottie provides thought leadership on governance, cybersecurity, and technology topics through presentations to boards and executives dozens of times each year at events around the globe. Her work has been featured in Fortune, Forbes, The Wall Street Journal, Bloomberg, and multiple governance and technology publications. She is co-author of the book, Governance in the Digital Age: A Guide for the Modern Corporate Board Director, ©2019, John Wiley & Sons, and she co-hosts the fortnightly show, The Corporate Director Podcast.Dottie brings over twenty years’ experience in governance-related roles, including serving as a director, officer, committee chair, senior executive, governance consultant and trainer for private, public, and nonprofit boards. She was a founding team member of the tech start-up BoardEffect – a board management software provider focused on healthcare and nonprofit boards, acquired by Diligent in late 2016. She serves on the Advisory Board of the Diligent Institute and is the Vice Chair of the Board of the Alice Paul Institute, and she is a Fellow of the Salzburg Global Seminar on Corporate Governance. She is a graduate of the University of Pennsylvania.Short Version:Dottie Schindlinger is Executive Director of Diligent Institute, the global governance research arm of Diligent Corporation, leading provider of modern governance software. She co-authored Governance in the Digital Age: A Guide for the Modern Corporate Board Director, ©2019, Wiley, and co-hosts The Corporate Director Podcast. Dottie presents sessions on governance and technology topics to thousands of governance professionals around the world each year.Dottie Schindlinger is Executive Director of the Diligent Institute, the think tank and global governance research arm of Diligent Corporation, leading provider of secure corporate board communication and collaboration software used by over 650,000 directors and executives globally. In her role, Dottie provides thought leadership on governance, cybersecurity, and technology topics through presentations to boards and executives dozens of times each year at events around the globe. Her work has been featured in Fortune, Forbes, The Wall Street Journal, Bloomberg, and multiple governance and technology publications. She is co-author of the book, Governance in the Digital Age: A Guide for the Modern Corporate Board Director, ©2019, John Wiley & Sons, and she co-hosts the fortnightly show, The Corporate Director Podcast.Dottie brings over twenty years’ experience in governance-related roles, including serving as a director, officer, committee chair, senior executive, governance consultant and trainer for private, public, and nonprofit boards. She was a founding team member of the tech start-up BoardEffect – a board management software provider focused on healthcare and nonprofit boards, acquired by Diligent in late 2016. She serves on the Advisory Board of the Diligent Institute and is the Vice Chair of the Board of the Alice Paul Institute, and she is a Fellow of the Salzburg Global Seminar on Corporate Governance. She is a graduate of the University of Pennsylvania.Short Version:Dottie Schindlinger is Executive Director of Diligent Institute, the global governance research arm of Diligent Corporation, leading provider of modern governance software. She co-authored Governance in the Digital Age: A Guide for the Modern Corporate Board Director, ©2019, Wiley, and co-hosts The Corporate Director Podcast. Dottie presents sessions on governance and technology topics to thousands of governance professionals around the world each year.

Helle Bank Jorgensen
CEO and Executive Director, Competent Boards

Helle Bank Jorgensen is the CEO of Competent Boards, which offers the global online ESG Competent Boards Certificate Program with a faculty of over 85 renowned global board members; executives and experts. She is a strategic, as well as operational, ESG adviser to boards, executives, and investors. As an experienced board facilitator and board member, she serves on His Royal Highness Prince of Wales A4S (Accounting for Sustainability) Global Expert Panel as well as WBCSD Governance & Internal Oversight High-Level Advisory Group. A business lawyer and state-authorized public accountant by training, Helle helps global companies and investors turn sustainability into strong financial results. She was the creator of the world’s first Green Account based on lifecycle assessment, as well as the world’s first Integrated Report and the first holistic responsible supply chain program. Helle has written numerous thought leader pieces, is a keynote speaker and interviewed by global media outlets. Before starting her own company, she was a partner at PwC for 11 years building and leading sustainability practices in Denmark and the US, and build the Canadian chapter of the UN Global Compact.

Douglas Chia
President, Soundboard Governance LLC

Douglas K. Chia is President of Soundboard Governance LLC and Fellow at the Rutgers Center for Corporate Law and Governance. Mr. Chia was previously Executive Director of The Conference Board ESG Center continues to contribute to The Conference Board as a Senior Fellow. Before joining The Conference Board in 2016, Mr. Chia served as Assistant General Counsel and Corporate Secretary of Johnson & Johnson. Previously, he served as Assistant General Counsel, Corporate of Tyco International and practiced law at the global firms Simpson Thacher & Bartlett and Clifford Chance, in New York and Hong Kong. Mr. Chia has held a number of central leadership positions in the corporate governance field, including Chair of the Board of the Society for Corporate Governance, President of the Stockholder Relations Society of New York, and member of the New York Stock Exchange Corporate Governance Commission. He is currently a member of the Corporate Laws Committee of the American Bar Association and the National Asian Pacific American Bar Association. Mr. Chia has received numerous awards and recognitions in corporate governance and has frequently appeared in the news media, including CNN, NPR Marketplace, The Wall Street Journal, The Financial Times and The New Yorker. Mr. Chia received an A.B. degree from Dartmouth College and a J.D. degree from the Georgetown University Law Center. He currently lives in Princeton, New Jersey with his wife and their four children. Mr. Chia is a Trustee of the Historical Society of Princeton and the McCarter Theatre Center.

Pamela Passman
Board Director, Kinaxis Inc.; former CEO, CREATe.org; Vice Chair, The Ethisphere Institute; former Corporate Vice President & Deputy General Counsel, Global Corporate and Regulatory Affairs, Microsoft

Until recently, Pamela Passman was President of the Center for Responsible Enterprise and Trade (CREATe.org) and Vice Chair of the Ethisphere Institute, distinct entities with a common mission to promote leading practices and provide solutions to manage key governance, compliance and risks for companies and their global value chains. Prior to founding CREATe.org in October 2011, Pamela was the Corporate Vice President and Deputy General Counsel, Global Corporate and Regulatory Affairs, Microsoft Corporation. From 2002 to 2011, Passman led Microsoft’s regulatory compliance work across a range of issues, including privacy, security, law enforcement, national security, telecommunications and other issues related to cloud computing. She also led Microsoft’s global government relations and public policy work and philanthropic programs and had leadership responsibilities for its cross-company global corporate citizenship efforts. Pamela first joined Microsoft in 1996 and until 2002 led the Legal and Corporate Affairs organization in Asia, based in Tokyo, with a focus on Japan, Korea and the People’s Republic of China. Prior to joining Microsoft, she practiced law with Covington & Burling in Washington, D.C. and Nagashima & Ohno in Tokyo, Japan. Beginning in March 2020, Pamela is a Senior Associate (Non-Resident) at the Center for Strategic and International Studies with the Simon Chair on Political Economy. Pamela serves on the Board of Kinaxis Inc., a Toronto-listed SAAS supply chain management company, and served on the Board of IO, a data center infrastructure/cloud computing company that was sold to Iron Mountain in 2018. She currently serves on the Board and as Vice Chair of Kids in Need of Defense (KIND), a non-profit providing pro bono legal services to unaccompanied minors before immigration authorities. Pamela also serves on the Board of Trustees of Lafayette College and chairs its Student Life Committee. She is a member of the Council on Foreign Relations and serves on its Nominating and Governance Committee. Pamela speaks and writes on enterprise risk management, data protection, cybersecurity, intellectual property, anti-corruption, supply chain and third-party risk, and doing business in Asia. She was recognized by Security Magazine as one of the Most Influential People in Security. Pamela is a graduate of Lafayette College and the University of Virginia School of Law.


1:00pm - 2:00pm ET

Networking Roundtables + Product Showcase Open


Friday, September 18

9:00am - 10:00am ET

Product Showcase Open


10:00am - 10:30am ET

Day 2 Opening Keynote

Diligent CEO Brian Stafford and Fortune 500 Board Member, Former CEO of MetricStream, Advisor and Author, Shellye Archambeau connect for a fireside chat. As one of Silicon's Valley's first female African American CEOs, Shellye will share empowering wisdom and leadership advice on how to achieve your personal and professional goals to Lead the Moment.

Brian Stafford
President & CEO, Diligent Corporation

Brian Stafford is Chief Executive Officer of Diligent Corporation. Mr. Stafford assumed the role of CEO in March 2015 and is responsible for all day-to-day operations, with a focus on accelerating global growth and incorporating scale into the business in order to seamlessly manage the growth. Mr. Stafford previously served as a Partner at McKinsey & Company, where he founded and led their Growth Stage Tech Practice. While there, he concentrated on helping Growth Stage Technology companies scale faster and did extensive work with Software-as-a-Service (SaaS) companies, focusing on growth strategy, sales operations and strategy, pricing, international growth strategy and team building. Prior to his tenure at McKinsey, Mr. Stafford was the Founder, President and CEO of CarOrder, a division of Trilogy Software based in Austin, Texas. Mr. Stafford holds a Master’s Degree in Computer Science from the University of Chicago and a BS in Economics from the Wharton School at the University of Pennsylvania. He currently lives in Manhattan.

Shellye Archambeau
Fortune 500 Board Member, Former CEO of MetricStream, Advisor and Author

Ms. Archambeau is an experienced CEO and Board Director with a track record of accomplishments building brands, high performance teams, and organizations. Ms. Archambeau currently serves on the boards of Verizon, Nordstrom, Roper Technologies, and Okta. She is also a strategic advisor to the Royal Bank of Canada, Capital Markets Group and Forbes Ignite. Ms. Archambeau has over 30 years of experience in technology. She is the former CEO of MetricStream, a Silicon Valley-based, governance, risk, and compliance software company. During her tenure MetricStream grew from a fledgling startup into a global market leader. She is the author of Unapologetically Ambitious: Take Risks, Break Barriers and Create Success on Your Own Terms. A book that will inspire you and provide the tools to enable you to fight the battles, make the tradeoffs and create the life you want. She is also a Forbes contributor and the protagonist of the Harvard Business School Case Study: Becoming a CEO. Ms. Archambeau enjoys the performing arts, traveling, cooking and writing a blog that provides career advice, insights and other musings (https://shellye.com).



10:45am - 11:15am ET

Going Remote: The Secrets of Hosting Effective and Secure Virtual Meetings

Security & Collaboration

Virtual meetings are needed more than ever during times of crises, but security and efficacy are at risk when taking your meetings to the online world. How can you ensure that your remote meetings are both secure and effective? Find out in this session.

Kinda Nehlawi
Training & Documentation Specialist, Diligent

Kinda is a training and documentation specialist and as part of the Customer Success team helps identify customer education needs. With a background in psychology and adult education, Kinda is passionate about ensuring customers are armed with the right knowledge to feel confident when using our products. Prior to working with Diligent, she worked with an education technology company, helping customers launch online learning programs.

Albert Bos
Implementation Specialist, Diligent

Albert joined the iCompass Team in 2011 as an Implementation and Technical Support Specialist. With over 10 years’ experience in Customer Service, technical background and his passionate about project management he has successfully completed numerous Customer Meeting Management implementations for small and mid-sized government agencies. Most recently he taken on a new role as the SME to implement and support one of our newest offerings, the Video Manager HD solution.


Making the Move to Community

Security & Collaboration

This session will focus on what Community is currently and what it will be in the future. The goal is to help current and future subscribers to make the decision to move to using Community by Diligent for their board meetings.

Dennis Rohlfing
Implementation Specialist, Diligent

Implementation Specialist Dennis Rohlfing is a former math teacher, middle school assistant principal, and executive technology director for the City of St Charles School District in Missouri. He retired after 37 years of service to the district. Having spent many years in education, he is highly qualified to speak with school district leadership, school boards, and other governing bodies about the issues facing their organizations while addressing how BoardDocs can be used to increase efficiency and lower costs.

Scott Neufeld
Director of Product Management, Diligent

For over the past 15 years Scott has worked with school districts, municipalities and various other public sector organizations to leverage technology that drives efficiencies and keeps citizens engaged. At home Scott has a young family of 5 and enjoys a variety of outside activities in their home town of Kamloops in beautiful British Columbia, Canada.

David Adkins
VP-Customer Success, Diligent

As Vice President of Customer Success, David leads implementation and training teams for several Diligent brands, helping to ensure the success of Diligent’s valued clients. During his career, he has led multiple implementation and support teams, and has provided instruction and consulting services for software users at hundreds of school districts, state and federal agencies, engineering firms, and private companies. He has served in leadership capacities at several companies, including President, Vice President of Professional Services, Vice President of Operations, Senior Director of Customer Success, and Director of Subscriber Services.


11:30am - 12:00pm ET

Lights, Camera, ACTION: Making the Most of Action Tracking

Risk & Accountability

Learn the different types of action trackers and how the module can be used for everything from creating agenda item reports to board applications.

Nikki Brittain
Implementation Specialist, Diligent

Nikki Brittain is an Ontario based Implementation Specialist who began working for Diligent in July 2019. She worked in multiple municipal Clerk’s departments for over a decade and was a user of the iCompass software for seven years before joining our team. Nikki knows first hand what it’s like to build an agenda using our software solution and what it’s like to be on the other end of a iCompass implementation.Using her public sector knowledge, Nikki is dedicated to making customers transitions to the iCompass’s platform as smooth as possible and assisting municipalities in utilizing the software to become more transparent and accessible.

Raylene Martell
Municipal Clerk, Municipality of Grey Highlands, ON

Raylene joined the world of Municipal Government after switching career gears in 2006 and started out in recreation. In her 14 years, she has held roles ranging from Arena Attendant to Municipal Clerk and almost everything in between for the Township of Southgate, Town of Aurora, County of Simcoe and now as Director of Council & Legislative Services for the Municipality of Grey Highlands. Among other things, she strives for organization and efficiency in order to maintain a healthy work life balance in a hectic world. In 2011, as an administrative assistant at a previous municipality, she was introduced to the iCompass system for the first time. in 2016 she assisted the County of Simcoe in implementing the iCompass system. In her current role, the Municipality already had iCompass in place, however she and her team have expanded its use beyond the Clerks Department and throughout the Corporation.


Promoting Community Engagement Through Accessibility Best Practices

Strategy & Governance

Hear from experts on how to engage all members of the public to play an active role in the community by using accessibility best practices.

Bebe-Lynn Kew
Implementation Specialist, iCompass

Bebe is an Implementation Specialist, she has a background in psychology and her journey in technology started in 2010 through telecommunications where she fell in love with implementing software. She spent a few years honing her implementation and presentation skills before making the jump to software as a service where she has found great joy working with customers to implement various solutions tailored to their needs. She loves helping people fall in love with finding efficiencies in their day to day process and finds the challenge of complicated permissions or workflows exciting! She is passionate about her success and loves learning new out of the box solutions to help local government and special districts get the maximum out of our software.

Lori McWilliams
Village Clerk, Village of Tequesta

Lori McWilliams has been the Village Clerk/PIO of Tequesta since January 2007 and previously served the Town of Jupiter as Deputy Clerk. She has over 27 years of varied governmental experience ranging from law enforcement, school board to municipal government. Lori finds being a municipal Clerk the most rewarding of all governmental jobs. She loves the small charming character of Tequesta and the daily interactions with the local residents. Lori received her Bachelors Degree from Warner Southern Christian College and in 2019 her Master of Public Administration Degree with a concentration in Emergency Management from Clemson University, but she is an avid Gator fan. She received her Master Municipal Clerk certification in 2010. Lori is a Past President of the Florida Association of City Clerks (FACC) and former Florida Local Government Coalition Innovation Committee Chair for the Florida League of Cities. She currently chairs the FACC State Certification Task Force. As the Village’s webmaster and public information officer, ADA accessibility has been a new, often challenging, yet informative task added to her job duties. While by no means an ADA expert, Lori has learned a great deal and believes accessibility is not about technology, it is about people. She believes the key objective is to reduce and eliminate barriers to access and ensure full participation for those who have a disability, medical condition or other access needs.


12:15pm – 12:45pm

Executive Session: Product Roadmap

Security & Collaboration

Join us as Diligent Chief Product Officer, Ken Surdan, discusses innovation, progress and driving modern governance within your organization. He will tackle the importance of connecting governance in new and more powerful ways and the ways Diligent’s solutions are evolving to meet emerging needs.

Ken Surdan
Chief Product Officer, Diligent

Ken Surdan serves as the Chief Product Officer for Diligent Corporation. He is responsible for all aspects of product development including strategy, product management, user experience, software engineering and technical operations. He works closely with the go-to-market teams to build outstanding products for our customers and markets. Ken has over 20 years of C-level technology and product leadership experience, in private and public companies. Most recently he was the Chief Product officer of Endurance, and before being acquired by Endurance, he filled the same responsibilities at SaaS leader Constant Contact. He has extensive experience in building outstanding product teams that build market leading products in multiple high growth markets. Ken received his BS degree from Boston University and an MBA from Babson College. He is based in the Diligent New York City headquarters.


12:45pm – 1:15 pm

Closing Keynote featuring Merline Saintil and Wes Moore

Technology Leader, Business Executive and Independent Board Director, Merline Saintil joins us back on screen for a conversation with best-selling author and CEO of the Robin Hood Foundation, Wes Moore, to discuss practical ways we can all help create a more just and equitable society, and increase racial diversity in leadership.

Merline Saintil
Technology Leader, Business Executive and Independent Board Director on the boards of Banner Bank and LightspeedHQ

Merline Saintil is a seasoned executive with a proven track record of operationalizing strategy and developing global award-winning products in iconic Fortune 500 and privately held companies including Intuit, Yahoo!, PayPal, Adobe, Joyent, and Sun Microsystems. She enjoys advising CEOs and has led and scaled product development teams in global digital transformations for B2B and B2C companies, and executed M&A integrations and divestitures. She was part of the leadership team taking Change Healthcare public in 2019 as COO, R&D-IT.

She currently serves on the boards of Banner Corporation [NASDAQ: BANR] and ShotSpotter, Inc [NASDAQ: SSTI]. She advises both companies on technology trends, innovation, strategy, cyber risk, digital transformation, to name a few. She is a member of the Risk, Compensation and Audit Committees and is certified in Cybersecurity Oversight by NACD and the Carnegie Mellon Software Engineering Institute. She is passionate about coaching emerging leaders, especially supporting girls and underrepresented youth in leadership and technology. Outside of her business interest, Merline has been recognized by her community, including:

  • 2019 Most Influential Corporate Board Directors by Women’s Inc.
  • Member of the NYSE Board Advisory Council
  • Women of Influence 2017 by Silicon Valley Business Journal
  • Business Insider: #6 of the 22 Most Powerful Women Engineers in the World
  • Lifetime Achievement Award for “Sending the Elevator Back Down” by Girls in Tech

Merline is an active member of the CXO community and has been quoted in many major publications, including WSJ, Forbes, Fortune, CNET, CIO Review, and Business Insider.

Wes Moore
Chief Executive Officer, Robin Hood Foundation

Wes Moore is the Chief Executive Officer of Robin Hood, one of the largest anti-poverty forces in the nation. He is a bestselling author, a combat veteran, and a social entrepreneur. Wes’ first book, “The Other Wes Moore,” a perennial New York Times bestseller, captured the nation’s attention on the fine line between success and failure in our communities and in ourselves. That story has been optioned by executive producer Oprah Winfrey and HBO to be made into a movie. He is also the author of the bestselling books “The Work,” “Discovering Wes Moore,” “This Way Home” and the recently released, “Five Days.” Wes grew up in Baltimore and the Bronx, where he was raised by a single mom. Despite childhood challenges, he graduated Phi Theta Kappa from Valley Forge Military College in 1998 and Phi Beta Kappa from Johns Hopkins University in 2001. He earned an MLitt in International Relations from Oxford University as a Rhodes Scholar in 2004. Wes then served as a captain and paratrooper with the U.S. Army’s 82nd Airborne Division, including a combat deployment to Afghanistan. He later served as a White House Fellow to Secretary of State Condoleezza Rice. Before becoming CEO at Robin Hood, Wes was the founder and CEO at BridgeEdU, an education platform based in Baltimore addressing the college completion and job placement crisis by reinventing freshman year for underserved students. BridgeEdU was acquired by Edquity, a Brooklyn-based student financial success and emergency aid firm, in June 2019. Wes has also worked in finance as an investment banker with Deutsche Bank in London and with Citigroup in New York. Wes lives in Baltimore with his wife and two children.


1:00pm - 2:00pm ET

Networking Roundtables + Product Showcase Open