Modern Governance Summit – Board Effect Agenda

September 17-18, 2020 - Virtual Conference

Thursday, September 17

9:00am - 10:00am ET

Product Showcase Open



10:00am - 10:30am ET

Day 1 Opening Keynote

Join us as Diligent CEO, Brian Stafford, kicks off the Modern Governance Summit with insights on leading during this unique time, accelerating digital transformation and emerging stronger on the other side. Brian will be joined by Technology Leader, Business Executive and Independent Board Director, Merline Saintil and Superintendent of Toledo Public Schools, Dr. Romules Durant for candid conversations about how boards and organizations have faced this monumental year, what it means to lead the moment and how Diligent can help.

Brian Stafford
President & CEO, Diligent Corporation

Brian Stafford is Chief Executive Officer of Diligent Corporation. Mr. Stafford assumed the role of CEO in March 2015 and is responsible for all day-to-day operations, with a focus on accelerating global growth and incorporating scale into the business in order to seamlessly manage the growth. Mr. Stafford previously served as a Partner at McKinsey & Company, where he founded and led their Growth Stage Tech Practice. While there, he concentrated on helping Growth Stage Technology companies scale faster and did extensive work with Software-as-a-Service (SaaS) companies, focusing on growth strategy, sales operations and strategy, pricing, international growth strategy and team building. Prior to his tenure at McKinsey, Mr. Stafford was the Founder, President and CEO of CarOrder, a division of Trilogy Software based in Austin, Texas. Mr. Stafford holds a Master’s Degree in Computer Science from the University of Chicago and a BS in Economics from the Wharton School at the University of Pennsylvania. He currently lives in Manhattan.

Merline Saintil
Technology Leader, Business Executive and Independent Board Director on the boards of Banner Bank and LightspeedHQ

Merline Saintil is a seasoned executive with a proven track record of operationalizing strategy and developing global award-winning products in iconic Fortune 500 and privately held companies including Intuit, Yahoo!, PayPal, Adobe, Joyent, and Sun Microsystems. She enjoys advising CEOs and has led and scaled product development teams in global digital transformations for B2B and B2C companies, and executed M&A integrations and divestitures. She was part of the leadership team taking Change Healthcare public in 2019 as COO, R&D-IT.

She currently serves on the boards of Banner Corporation [NASDAQ: BANR] and ShotSpotter, Inc [NASDAQ: SSTI]. She advises both companies on technology trends, innovation, strategy, cyber risk, digital transformation, to name a few. She is a member of the Risk, Compensation and Audit Committees and is certified in Cybersecurity Oversight by NACD and the Carnegie Mellon Software Engineering Institute. She is passionate about coaching emerging leaders, especially supporting girls and underrepresented youth in leadership and technology. Outside of her business interest, Merline has been recognized by her community, including:

  • 2019 Most Influential Corporate Board Directors by Women’s Inc.
  • Member of the NYSE Board Advisory Council
  • Women of Influence 2017 by Silicon Valley Business Journal
  • Business Insider: #6 of the 22 Most Powerful Women Engineers in the World
  • Lifetime Achievement Award for “Sending the Elevator Back Down” by Girls in Tech

Merline is an active member of the CXO community and has been quoted in many major publications, including WSJ, Forbes, Fortune, CNET, CIO Review, and Business Insider.

Dr. Romules Durant
CEO/Superintendent, Toledo Public Schools

Dr. Romules Durant has a special connection to Toledo Public Schools – one like no other. He graduated from Morrison R. Waite High School in 1994 and after earning his bachelor’s degree from the University of Toledo in 1999, he became a fourth grade teacher for Toledo Public Schools. In fact, he has spent his entire professional career working for the district. After his years as a teacher, he became a dean, an assistant principal, an elementary school principal and an assistant superintendent before being named CEO/Superintendent in December 2013. Dr. Durant has made it his mission to share the good news of TPS in the community. For him, TPS Proud isn’t just a catch phrase, it’s something he lives each day – plus, he wears it on his collar and sleeve. When Dr. Durant became superintendent, he set aggressive goals for the district and introduced a new mission statement that shows his ultimate goal for all students - that they become competitive college and career ready graduates. Since Dr. Durant became superintendent, the district has seen the graduation rate jump 21 percent for all students and closed the achievement gap between Caucasian and African American students. TPS has also recorded an increase in enrollment. In addition to the graduation rate increases, Dr. Durant has worked with his team to add Career Technology programs that provide students with an introduction to possible career options in some of the most sought after industries in northwest Ohio. To make sure that all students can find the best school to foster their talents. Dr. Durant has overseen the creation of thematic schools: four STEMM-based elementary schools, Jones Leadership Academy of Business and the Aerospace & Natural Science Academy of Toledo. The latter two are aimed at preparing high school students for high-tech jobs of the future. Future plans include the introduction of a high school focused on medical careers for students. The continuing momentum throughout Toledo Public Schools can be attributed in large part to Dr. Durant’s visionary approach to running an urban school district. He has never lost sight of the fact that he has the same goal for today’s TPS students as he had for himself - to rise up from modest means to achieve success first in school and then in life.


10:45am - 11:15am ET

The Road from Live Meetings to Virtual Meetings and Back Again

Security & Collaboration

Some organizations are designed for remote work. For others, the COVID-19 pandemic has forced employees, boards, and leaders into an uncomfortable transition. During this session, we’ll share success stories and lessons learned while navigating from in-person to virtual meetings. We’ll also discuss some possible challenges and suggested solutions as many of us now face a transition back to live meetings.

Pam Nason
Senior Client Advocate, BoardEffect

Pam Nason is a Senior Client Advocate, who has worked with our clients since 2013, ensuring an outstanding BoardEffect experience. Pam’s diverse background includes experience in corporate investigation, sales, information technology, client services, management, and vast non-profit Board experience. These varied perspectives allow Pam to relate to any type of client, serving as a constant and consistent connection to BoardEffect, as well as partnering with them through implementation, training, Board orientation and beyond. She also develops training programs and resources, for clients, as well as internally for BoardEffect team members.Born and raised in Washington, DC, Pam graduated from the University of Maryland and now lives in the Philadelphia suburbs with her husband, enjoying an empty nest in between visits from their two children. You won’t hear her rooting for the Capitals though, this Philly transplant is a true Flyers fan. Pam is an avid runner, as well as an aerobics instructor, both of which are necessary due to her enthusiasm for cooking and love of good food!

Abigail Serfass
Managing Editor, The Kenyon Review, Kenyon College

Abigail Wadsworth Serfass is managing editor of the Kenyon Review at Kenyon College in Gambier, Ohio. She formerly served as associate managing editor of the Kenyon Review and coordinator of the Kenyon Review Literary Festival. Serfass is also a former middle and high school Latin teacher. She earned a BA at Williams College and an Master of Theological Studies at the Church Divinity School of the Pacific. Her expertise is in language arts, literature, publishing, event management, and computer design.


BoardEffect Roadmap: Where We've Been and Where We're Going

Risk & Accountability

2020 has been a been a year like no other. A "new normal" has redefined the way we work, hold meetings and share information. The changing needs of our clients has driven new demands on their use of BoardEffect. Join us to look back at the most impactful new features and enhanced functionality introduced this year, as well as a sneak peek at what's yet to come.

Pam Nason
Senior Client Advocate, BoardEffect

Pam Nason is a Senior Client Advocate, who has worked with our clients since 2013, ensuring an outstanding BoardEffect experience. Pam’s diverse background includes experience in corporate investigation, sales, information technology, client services, management, and vast non-profit Board experience. These varied perspectives allow Pam to relate to any type of client, serving as a constant and consistent connection to BoardEffect, as well as partnering with them through implementation, training, Board orientation and beyond. She also develops training programs and resources, for clients, as well as internally for BoardEffect team members.Born and raised in Washington, DC, Pam graduated from the University of Maryland and now lives in the Philadelphia suburbs with her husband, enjoying an empty nest in between visits from their two children. You won’t hear her rooting for the Capitals though, this Philly transplant is a true Flyers fan. Pam is an avid runner, as well as an aerobics instructor, both of which are necessary due to her enthusiasm for cooking and love of good food!

Adrian Ogletree
Product Manager, BoardEffect

Adrian Ogletree is a Product Manager at BoardEffect, and has worked on the Product team since 2016. In her current role, Adrian is responsible for setting the strategy, roadmap, and feature definition for the BoardEffect web, iOS, and Android products. Prior to BoardEffect, she worked at Drexel University in Philadelphia as a Research Project Manager in the College of Computing & Informatics. Her broad background in information science, user experience, and research help her in guiding the success of the product and leading the cross-functional team that builds BoardEffect.Originally from Austin, Texas, she graduated from both The University of Texas at Austin (BA) and the University of North Carolina at Chapel Hill (MS), and now lives in Asheville, NC with her husband, dog, and two cats. Outside of work, you can usually find her hiking, mountain biking, knitting, sewing, or cooking. She also volunteers with the Literacy Council of Buncombe County and the Asheville Humane Society.


11:30am - 12:00pm ET

Practical Strategies for Building a Diverse Board Virtually

Strategy & Governance

Your board has committed to becoming more diverse, and is working hard to recruit and onboard new candidates who differ from existing board members in terms of their race, ethnicity, gender, expertise and perspectives. But doing this work during this pandemic – while holding in-person meetings increases health risk – adds new complexity to the board development process. Join Dottie Schindlinger, Executive Director of Diligent Institute, to discuss ways to harness digital tools to help you do this critical work.

Dottie Schindlinger
Executive Director, Diligent Institute

Dottie Schindlinger is Executive Director of Diligent Institute, the global governance research arm of Diligent Corporation, leading provider of modern governance software. She co-authored Governance in the Digital Age: A Guide for the Modern Corporate Board Director, ©2019, Wiley, and co-hosts The Corporate Director Podcast. Dottie presents sessions on governance and technology topics to thousands of governance professionals around the world each year.

Stacey Woodland
YWMCA of the Tri-County Area

Stacey joined YWCA Tri-County Area (YW3CA) in 2014 as CEO. Since joining the YW3CA, Stacey has led YW’s expansion by increasing the number of adult education students and enrollment in early education and youth empowerment programs. YW3CA is building a reputation as a thought-leader in and advocate for Equity in Education offering Implicit Bias trainings and partnering with other organizations in the fight for the elimination of racism and the empowerment of marginalized women, girls and families.Ms. Woodland is a 2020 Nonprofit Executive Leadership Institute (NELI) Fellow, a 2017 graduate of Harvard University’s Strategic Perspectives in Non-Profit Management and currently serves on YWCA USA’s CEO Advisory Council. She is a former Commissioner on the Montgomery County Commission on Women and Girls and has served as a national delegate for Vision 2020.She lives with her husband in Audubon, Pa and is the mother of two married adult children (one daughter and one son) and grandmother of two boys and two girls.


Best Practices for Managing Large Boards, Entities and Organizations

Risk & Accountability

Finding the most effective ways to communicate, store and share information with multiple boards and entities can be a challenge. During this session, we’ll share successful methods and best practices for managing organizations with a large number and varied types of groups and users.

Pam Nason
Senior Client Advocate, BoardEffect

Pam Nason is a Senior Client Advocate, who has worked with our clients since 2013, ensuring an outstanding BoardEffect experience. Pam’s diverse background includes experience in corporate investigation, sales, information technology, client services, management, and vast non-profit Board experience. These varied perspectives allow Pam to relate to any type of client, serving as a constant and consistent connection to BoardEffect, as well as partnering with them through implementation, training, Board orientation and beyond. She also develops training programs and resources, for clients, as well as internally for BoardEffect team members.Born and raised in Washington, DC, Pam graduated from the University of Maryland and now lives in the Philadelphia suburbs with her husband, enjoying an empty nest in between visits from their two children. You won’t hear her rooting for the Capitals though, this Philly transplant is a true Flyers fan. Pam is an avid runner, as well as an aerobics instructor, both of which are necessary due to her enthusiasm for cooking and love of good food!

Matt Wohl
Director of Application Integration, National Multiple Sclerosis Society

Matt Wohl is the Director of Application Integration for the National Multiple Sclerosis Society. In his role there, he has led implementations of several software applications, and designed training programs to help with adoption. Prior to joining the Society, Matt developed courseware for a variety of Microsoft, Adobe, and other software. He also has his Master of Fine Arts in Creative Writing.


12:15pm - 1:00pm ET

What You (and Your Board) Need to Know about the Future of ESG

Keynote Session

At the beginning of 2020, it seemed that climate change and climate action would dominate board agendas for the rest of the year. Then the pandemic hit, quickly followed by a global social movement against systemic racism and injustice. Boards are now challenged to adopt an "ESG-mindset" on everything from the health and safety of employees and customers, to aligning strategy to environmental sustainability, to ensuring their governance practices keep pace with social movements. What does all of this mean for those of us who support the work of boards? Our closing panel of Day 1 features experts on ESG topics who will provide their perspectives on where we are headed and what governance professionals and their boards should know for the future.

Dottie Schindlinger
Executive Director, Diligent Institute

Dottie Schindlinger is Executive Director of Diligent Institute, the global governance research arm of Diligent Corporation, leading provider of modern governance software. She co-authored Governance in the Digital Age: A Guide for the Modern Corporate Board Director, ©2019, Wiley, and co-hosts The Corporate Director Podcast. Dottie presents sessions on governance and technology topics to thousands of governance professionals around the world each year.

Helle Bank Jorgensen
CEO and Executive Director, Competent Boards

Helle Bank Jorgensen is the CEO of Competent Boards, which offers the global online ESG Competent Boards Certificate Program with a faculty of over 85 renowned global board members; executives and experts. She is a strategic, as well as operational, ESG adviser to boards, executives, and investors. As an experienced board facilitator and board member, she serves on His Royal Highness Prince of Wales A4S (Accounting for Sustainability) Global Expert Panel as well as WBCSD Governance & Internal Oversight High-Level Advisory Group. A business lawyer and state-authorized public accountant by training, Helle helps global companies and investors turn sustainability into strong financial results. She was the creator of the world’s first Green Account based on lifecycle assessment, as well as the world’s first Integrated Report and the first holistic responsible supply chain program. Helle has written numerous thought leader pieces, is a keynote speaker and interviewed by global media outlets. Before starting her own company, she was a partner at PwC for 11 years building and leading sustainability practices in Denmark and the US, and build the Canadian chapter of the UN Global Compact.

Douglas Chia
President, Soundboard Governance LLC

Douglas K. Chia is President of Soundboard Governance LLC and Fellow at the Rutgers Center for Corporate Law and Governance. Mr. Chia was previously Executive Director of The Conference Board ESG Center continues to contribute to The Conference Board as a Senior Fellow. Before joining The Conference Board in 2016, Mr. Chia served as Assistant General Counsel and Corporate Secretary of Johnson & Johnson. Previously, he served as Assistant General Counsel, Corporate of Tyco International and practiced law at the global firms Simpson Thacher & Bartlett and Clifford Chance, in New York and Hong Kong. Mr. Chia has held a number of central leadership positions in the corporate governance field, including Chair of the Board of the Society for Corporate Governance, President of the Stockholder Relations Society of New York, and member of the New York Stock Exchange Corporate Governance Commission. He is currently a member of the Corporate Laws Committee of the American Bar Association and the National Asian Pacific American Bar Association. Mr. Chia has received numerous awards and recognitions in corporate governance and has frequently appeared in the news media, including CNN, NPR Marketplace, The Wall Street Journal, The Financial Times and The New Yorker. Mr. Chia received an A.B. degree from Dartmouth College and a J.D. degree from the Georgetown University Law Center. He currently lives in Princeton, New Jersey with his wife and their four children. Mr. Chia is a Trustee of the Historical Society of Princeton and the McCarter Theatre Center.

Pamela Passman
Board Director, Kinaxis Inc.; former CEO, CREATe.org; Vice Chair, The Ethisphere Institute; former Corporate Vice President & Deputy General Counsel, Global Corporate and Regulatory Affairs, Microsoft

Until recently, Pamela Passman was President of the Center for Responsible Enterprise and Trade (CREATe.org) and Vice Chair of the Ethisphere Institute, distinct entities with a common mission to promote leading practices and provide solutions to manage key governance, compliance and risks for companies and their global value chains. Prior to founding CREATe.org in October 2011, Pamela was the Corporate Vice President and Deputy General Counsel, Global Corporate and Regulatory Affairs, Microsoft Corporation. From 2002 to 2011, Passman led Microsoft’s regulatory compliance work across a range of issues, including privacy, security, law enforcement, national security, telecommunications and other issues related to cloud computing. She also led Microsoft’s global government relations and public policy work and philanthropic programs and had leadership responsibilities for its cross-company global corporate citizenship efforts. Pamela first joined Microsoft in 1996 and until 2002 led the Legal and Corporate Affairs organization in Asia, based in Tokyo, with a focus on Japan, Korea and the People’s Republic of China. Prior to joining Microsoft, she practiced law with Covington & Burling in Washington, D.C. and Nagashima & Ohno in Tokyo, Japan. Beginning in March 2020, Pamela is a Senior Associate (Non-Resident) at the Center for Strategic and International Studies with the Simon Chair on Political Economy. Pamela serves on the Board of Kinaxis Inc., a Toronto-listed SAAS supply chain management company, and served on the Board of IO, a data center infrastructure/cloud computing company that was sold to Iron Mountain in 2018. She currently serves on the Board and as Vice Chair of Kids in Need of Defense (KIND), a non-profit providing pro bono legal services to unaccompanied minors before immigration authorities. Pamela also serves on the Board of Trustees of Lafayette College and chairs its Student Life Committee. She is a member of the Council on Foreign Relations and serves on its Nominating and Governance Committee. Pamela speaks and writes on enterprise risk management, data protection, cybersecurity, intellectual property, anti-corruption, supply chain and third-party risk, and doing business in Asia. She was recognized by Security Magazine as one of the Most Influential People in Security. Pamela is a graduate of Lafayette College and the University of Virginia School of Law.


1:00pm - 2:00pm ET

Networking Roundtables + Product Showcase Open



Friday, September 18

9:00am - 10:00am ET

Product Showcase Open



10:00am - 10:30am ET

Day 2 Opening Keynote

Diligent CEO Brian Stafford and Fortune 500 Board Member, Former CEO of MetricStream, Advisor and Author, Shellye Archambeau connect for a fireside chat. As one of Silicon's Valley's first female African American CEOs, Shellye will share empowering wisdom and leadership advice on how to achieve your personal and professional goals to Lead the Moment.

Brian Stafford
President & CEO, Diligent Corporation

Brian Stafford is Chief Executive Officer of Diligent Corporation. Mr. Stafford assumed the role of CEO in March 2015 and is responsible for all day-to-day operations, with a focus on accelerating global growth and incorporating scale into the business in order to seamlessly manage the growth. Mr. Stafford previously served as a Partner at McKinsey & Company, where he founded and led their Growth Stage Tech Practice. While there, he concentrated on helping Growth Stage Technology companies scale faster and did extensive work with Software-as-a-Service (SaaS) companies, focusing on growth strategy, sales operations and strategy, pricing, international growth strategy and team building. Prior to his tenure at McKinsey, Mr. Stafford was the Founder, President and CEO of CarOrder, a division of Trilogy Software based in Austin, Texas. Mr. Stafford holds a Master’s Degree in Computer Science from the University of Chicago and a BS in Economics from the Wharton School at the University of Pennsylvania. He currently lives in Manhattan.

Shellye Archambeau
Fortune 500 Board Member, Former CEO of MetricStream, Advisor and Author

Ms. Archambeau is an experienced CEO and Board Director with a track record of accomplishments building brands, high performance teams, and organizations. Ms. Archambeau currently serves on the boards of Verizon, Nordstrom, Roper Technologies, and Okta. She is also a strategic advisor to the Royal Bank of Canada, Capital Markets Group and Forbes Ignite. Ms. Archambeau has over 30 years of experience in technology. She is the former CEO of MetricStream, a Silicon Valley-based, governance, risk, and compliance software company. During her tenure MetricStream grew from a fledgling startup into a global market leader. She is the author of Unapologetically Ambitious: Take Risks, Break Barriers and Create Success on Your Own Terms. A book that will inspire you and provide the tools to enable you to fight the battles, make the tradeoffs and create the life you want. She is also a Forbes contributor and the protagonist of the Harvard Business School Case Study: Becoming a CEO. Ms. Archambeau enjoys the performing arts, traveling, cooking and writing a blog that provides career advice, insights and other musings (https://shellye.com).


10:45am - 11:15am ET

Engaging your Board in BoardEffect

Strategy & Governance

Board technology adoption is essential to the health of every organization because it enhances the way the board functions. However, adoption can be a true challenge when implementing any board portal solution. During this session, we'll share recommended best practices and implementation success stories while we explore related features and tools to help you engage your Board in BoardEffect and in their governance role.

Pam Nason
Senior Client Advocate, BoardEffect

Pam Nason is a Senior Client Advocate, who has worked with our clients since 2013, ensuring an outstanding BoardEffect experience. Pam’s diverse background includes experience in corporate investigation, sales, information technology, client services, management, and vast non-profit Board experience. These varied perspectives allow Pam to relate to any type of client, serving as a constant and consistent connection to BoardEffect, as well as partnering with them through implementation, training, Board orientation and beyond. She also develops training programs and resources, for clients, as well as internally for BoardEffect team members.Born and raised in Washington, DC, Pam graduated from the University of Maryland and now lives in the Philadelphia suburbs with her husband, enjoying an empty nest in between visits from their two children. You won’t hear her rooting for the Capitals though, this Philly transplant is a true Flyers fan. Pam is an avid runner, as well as an aerobics instructor, both of which are necessary due to her enthusiasm for cooking and love of good food!

April VanEpps
Chief of Staff, Centerstone

April VanEpps is the Chief of Staff with Centerstone which has mergers and affiliations with 30 different organizations. Centerstone has eight Boards and dozens of committees. April manages four of the eight boards of which four liaisons serve as administrator for other Boards. She has successfully implemented multiple board portal solutions. With almost ten years of extensive experience with complex calendars, report/presentation preparation, Board meetings, electronic Board packets and travel. It is her passion to serve as an Executive's right hand. She wants to be a part of a high performance team - where her Executive and associate excels. It is April’s job to recognize and meet needs before they are seen as needs. She also have experience managing major projects on behalf of an Executive and has served as project manager for new corporate headquarters, seeking LEED certification and also as Project Manager for a major website overhaul.


Balancing Security with Ease of Use

Security & Collaboration

Security is of the upmost importance to us. During this session we’ll cover how BoardEffect security settings are controlled and monitored to keep your users and data safe and secure.

Pam Nason
Senior Client Advocate, BoardEffect

Pam Nason is a Senior Client Advocate, who has worked with our clients since 2013, ensuring an outstanding BoardEffect experience. Pam’s diverse background includes experience in corporate investigation, sales, information technology, client services, management, and vast non-profit Board experience. These varied perspectives allow Pam to relate to any type of client, serving as a constant and consistent connection to BoardEffect, as well as partnering with them through implementation, training, Board orientation and beyond. She also develops training programs and resources, for clients, as well as internally for BoardEffect team members.Born and raised in Washington, DC, Pam graduated from the University of Maryland and now lives in the Philadelphia suburbs with her husband, enjoying an empty nest in between visits from their two children. You won’t hear her rooting for the Capitals though, this Philly transplant is a true Flyers fan. Pam is an avid runner, as well as an aerobics instructor, both of which are necessary due to her enthusiasm for cooking and love of good food!

Rachel Burley
Lead Security Analyst, Diligent

Rachel Burley is the Lead Security Analyst for Diligent Corporation initially beginning her career at BoardEffect focused on enhancing the company security posture through governance, risk, and compliance with the successful adoption of security-related frameworks such as ISO 27001, NIST Cybersecurity Framework, Service Organization Controls (SOC) 2 and NIST SP 800-53. Graduate of Wilmington University with a B.S Computer and Network Security and MS Homeland Security – Information Assurance and holder of CompTIA Security+ and BSI ISO/IEC 27001:2013 Internal Auditor certifications.


11:30am - 12:00pm ET

Managing Electronic Voting

Strategy & Governance

The decisions that boards of directors make have a strong impact on the future and success of an organization, and organizations are increasingly adopting electronic voting as an alternative. During this session, find out the challenges and lessons learned when the State Bar of Texas used BoardEffect to manage electronic voting during the pandemic.

Chris Pender
Client Advocate, BoardEffect

Chris Pender, Jr. joined BoardEffect in 2015 as a Support Specialist and transitioned into a Client Advocate role within a short time. He has a background in the finance industry and passion for non-profit work. Chris attended Mansfield University where he played on the basketball team and graduated with a degree in Psychology with a concentration in Human Resource Management. As an active leader in the community, Chris has spent time coaching basketball and volunteering with a variety of programs/organizations. Along with his father, they run a non-profit which offers programs to assist families, young people, parents, and couples in gaining the necessary skills to have a positive impact on their communities, schools, society and within their personal sphere of influence. Chris personally oversee a program which uses sports as a tool to mentor youth and introduce them to various experiences. Chris’ passion to assist others go beyond work, and are part of his everyday life.

Chielsey Barber
Executive Assistant, Officers & Directors Coordinator, State Bar of Texas

Chielsey has been with the State Bar of Texas since May 2017 and provides support its executive director and board of directors. She has helped implement the use of Board Effect with the board of directors for quarterly board and executive meetings, board/staff trainings, committee meetings, calendaring, speaking engagements, and more. Prior to joining the State Bar of Texas, Chielsey worked as a personal assistant in the music industry in Los Angeles, California, with a lot of her time focused on planning special events. Chielsey is a graduate of Oakland University in Rochester, MI, receiving her Bachelor of Arts, with a double major in English and Political Science.


Mapping it Out: Navigating Complex Meetings

Reputation & Transparency

Board meetings can be complicated. Effectively balancing lengthy agendas, decision making, and visibility of information with best practices in governance can be challenging for even the most experienced administrators. In this session we'll share examples of some complicated client meeting structures we've encountered and how they leveraged BoardEffect to streamline them.

Pam Nason
Senior Client Advocate, BoardEffect

Pam Nason is a Senior Client Advocate, who has worked with our clients since 2013, ensuring an outstanding BoardEffect experience. Pam’s diverse background includes experience in corporate investigation, sales, information technology, client services, management, and vast non-profit Board experience. These varied perspectives allow Pam to relate to any type of client, serving as a constant and consistent connection to BoardEffect, as well as partnering with them through implementation, training, Board orientation and beyond. She also develops training programs and resources, for clients, as well as internally for BoardEffect team members.Born and raised in Washington, DC, Pam graduated from the University of Maryland and now lives in the Philadelphia suburbs with her husband, enjoying an empty nest in between visits from their two children. You won’t hear her rooting for the Capitals though, this Philly transplant is a true Flyers fan. Pam is an avid runner, as well as an aerobics instructor, both of which are necessary due to her enthusiasm for cooking and love of good food!

Mary Lou Leeder
Director-Customer Success, BoardEffect

Having joined our team in 2011 and built our client service organization, Mary Lou Leeder now serves as Director of Client Advocacy. She works closely with our broad range of clients to facilitate the implementation and use of their BoardEffect platforms. Certified as a Project Management Professional (PMP) since 2008, Mary Lou brings over 20 years of experience in information technology and web design with expertise in the aging services, healthcare, education, and nonprofit sectors. She previously served as an IT executive within a $50M healthcare organization and led her own consulting firm, designed to help business leaders achieve value through the adoption and application of technology. Mary Lou earned a BS at the University of Delaware and holds a PMP certification in good standing with the Project Management Institute.

Sarah Miller
Client Advocate, BoardEffect

Sarah Miller is a Client Advocate for BoardEffect, thoughtfully guiding our customers and partners through their implementation process and supporting them throughout their onboarding. She's spent most of her career in client service, applying her creativity and attention to detail for customers of architectural design, healthcare, sales and marketing organizations. Most recently, she was the Health and Wellness Director for a non-profit organization, where she managed a diverse team of volunteers, full time and part time staff, a role that helps her appreciate some of the challenges of BoardEffect clients. All this experience means that Sarah truly knows how to connect with people and help them find strength, recognize potential, and reach goals. Whether it is guiding clients on how to use the platform, teaching someone the proper way to perform an exercise, or providing excellent customer service, Sarah builds strong relationships and assists her clients to see their unique success. Sarah lives in Philadelphia with her husband, two teenage children and two dogs. The Miller family, dogs included, enjoy golf, the beach and hiking. Sarah loves to cook and bake for the family and of course, the dogs get extra treats, too!


12:15pm – 12:45pm

Executive Session: BoardEffect Product Roadmap

Security & Collaboration

Join us as Diligent Chief Product Officer, Ken Surdan, discusses innovation, progress and driving modern governance within your organization. He will tackle the importance of connecting governance in new and more powerful ways and the ways Diligent’s solutions are evolving to meet emerging needs.

Ken Surdan
Chief Product Officer, Diligent

Ken Surdan serves as the Chief Product Officer for Diligent Corporation. He is responsible for all aspects of product development including strategy, product management, user experience, software engineering and technical operations. He works closely with the go-to-market teams to build outstanding products for our customers and markets. Ken has over 20 years of C-level technology and product leadership experience, in private and public companies. Most recently he was the Chief Product officer of Endurance, and before being acquired by Endurance, he filled the same responsibilities at SaaS leader Constant Contact. He has extensive experience in building outstanding product teams that build market leading products in multiple high growth markets. Ken received his BS degree from Boston University and an MBA from Babson College. He is based in the Diligent New York City headquarters.


12:45pm – 1:15 pm

Closing Keynote featuring Merline Saintil and Wes Moore

Technology Leader, Business Executive and Independent Board Director, Merline Saintil joins us back on screen for a conversation with best-selling author and CEO of the Robin Hood Foundation, Wes Moore, to discuss practical ways we can all help create a more just and equitable society, and increase racial diversity in leadership.

Merline Saintil
Technology Leader, Business Executive and Independent Board Director on the boards of Banner Bank and LightspeedHQ

Merline Saintil is a seasoned executive with a proven track record of operationalizing strategy and developing global award-winning products in iconic Fortune 500 and privately held companies including Intuit, Yahoo!, PayPal, Adobe, Joyent, and Sun Microsystems. She enjoys advising CEOs and has led and scaled product development teams in global digital transformations for B2B and B2C companies, and executed M&A integrations and divestitures. She was part of the leadership team taking Change Healthcare public in 2019 as COO, R&D-IT.

She currently serves on the boards of Banner Corporation [NASDAQ: BANR] and ShotSpotter, Inc [NASDAQ: SSTI]. She advises both companies on technology trends, innovation, strategy, cyber risk, digital transformation, to name a few. She is a member of the Risk, Compensation and Audit Committees and is certified in Cybersecurity Oversight by NACD and the Carnegie Mellon Software Engineering Institute. She is passionate about coaching emerging leaders, especially supporting girls and underrepresented youth in leadership and technology. Outside of her business interest, Merline has been recognized by her community, including:

  • 2019 Most Influential Corporate Board Directors by Women’s Inc.
  • Member of the NYSE Board Advisory Council
  • Women of Influence 2017 by Silicon Valley Business Journal
  • Business Insider: #6 of the 22 Most Powerful Women Engineers in the World
  • Lifetime Achievement Award for “Sending the Elevator Back Down” by Girls in Tech

Merline is an active member of the CXO community and has been quoted in many major publications, including WSJ, Forbes, Fortune, CNET, CIO Review, and Business Insider.

Wes Moore
Chief Executive Officer, Robin Hood Foundation

Wes Moore is the Chief Executive Officer of Robin Hood, one of the largest anti-poverty forces in the nation. He is a bestselling author, a combat veteran, and a social entrepreneur. Wes’ first book, “The Other Wes Moore,” a perennial New York Times bestseller, captured the nation’s attention on the fine line between success and failure in our communities and in ourselves. That story has been optioned by executive producer Oprah Winfrey and HBO to be made into a movie. He is also the author of the bestselling books “The Work,” “Discovering Wes Moore,” “This Way Home” and the recently released, “Five Days.” Wes grew up in Baltimore and the Bronx, where he was raised by a single mom. Despite childhood challenges, he graduated Phi Theta Kappa from Valley Forge Military College in 1998 and Phi Beta Kappa from Johns Hopkins University in 2001. He earned an MLitt in International Relations from Oxford University as a Rhodes Scholar in 2004. Wes then served as a captain and paratrooper with the U.S. Army’s 82nd Airborne Division, including a combat deployment to Afghanistan. He later served as a White House Fellow to Secretary of State Condoleezza Rice. Before becoming CEO at Robin Hood, Wes was the founder and CEO at BridgeEdU, an education platform based in Baltimore addressing the college completion and job placement crisis by reinventing freshman year for underserved students. BridgeEdU was acquired by Edquity, a Brooklyn-based student financial success and emergency aid firm, in June 2019. Wes has also worked in finance as an investment banker with Deutsche Bank in London and with Citigroup in New York. Wes lives in Baltimore with his wife and two children.


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