SYDNEY, APRIL 28, 2016 – Diligent Corporation has been named the Gold Stevie Award winner 2016 for Innovation in Customer Service Management (Planning & Practice – Computer Industries), adding to the two Bronze Stevie Awards won by Diligent in 2015.
Used by over 120,000 directors, executives and administrators worldwide, Diligent Boards is the world’s leading board portal solution. It boasts a year-on-year customer retention rate* of 99%, with the company’s ‘follow the sun’ customer services operations allowing representatives in Asia Pacific, Europe and North America to offer unlimited support for all of Diligent’s clients. In 2015, Diligent handled over 74,000 incoming support calls, with a 99.39 percent immediate answer rate. This is an improvement over 2014, where over 62,000 incoming support calls where answered with a 99% pick-up rate.
Andrew Carrick, Director of Customer Success for Asia Pacific at Diligent comments, “It is fantastic that we have been able to do even better than last year’s results. In my opinion, we have improved on near perfection. We strive to provide the highest level of innovative service to our customers and I think that we have really raised the bar for service excellence year after year. With the phenomenal growth within Diligent in the past year, it’s an achievement to see that our customer service has risen to the challenge to remain a key pillar of our offering worldwide.”
“For Diligent’s users, every minute spent trying to resolve an issue is precious time spent away from board meeting preparation,” said Carrick. “Due to this time-critical work environment, we pride ourselves on always being accessible to our clients 24/7/365, and we are proud to now offer our support across multiple languages.”
The Asia-Pacific Stevie Awards are the only business awards program to recognise achievement in the workplace in all 22 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs, such as The International Business Awards, for more than a decade.
Diligent is the leading provider of secure corporate governance and collaboration solutions for boards and senior executives. Over 4,000 clients in more than 60 countries and on all seven continents rely on Diligent to provide secure, intuitive access to their most time-sensitive and confidential information, ultimately helping them make better decisions. The Diligent Boards (formerly Diligent Boardbooks) solution speeds and simplifies how board materials are produced, delivered and collaborated on via any device, removing the security concerns of doing this by courier, email and file sharing. Visit www.diligent.com or follow us on twitter @diligentHQ to learn more.
* Client retention rate based on number of clients and not including “unavoidable” client reductions due to bankruptcy or M&A.