Customer Success

We are relentlessly, obsessively dedicated to customer performance.

To ensure you get the most value from Diligent Governance Cloud we put in place onboarding teams that deliver concierge level service. Our training teams get your board and your admin staff up and running fast. And if you ever have a question or run into a problem, our technical support team troubleshoots 24x7x365. Call and a real human will pick up the phone within seconds.

We speak your language.

More than 70 Diligent professionals around the world are ready to answer your questions, no matter what language you speak.

David Chernin

Customer success manager, Team gold

Skilled guidance every step of the way.

We dedicate a success team to your organisation and provide unlimited one-on-one training, in person, or remotely for all team members. To ensure your team gets up and running quickly and efficiently, we've created specific onboarding modules, purpose-built for administrative team members, board directors, and new hires.

Expert help, when you need it

24/7/365, help is a phone call away. After hours, on a weekend, whenever you've got a question, call us. A live human answers the phone within five seconds, troubleshoots your problem and provides a solution that gets you back to work right away. 98% of all help requests are resolved with a single call.

Onboarding

Our onboarding team is here to ensure seamless implementation of Governance Cloud solutions.

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Diligent enables more efficient & effective governance—in year-round boards.