With this even you need support? The answer is always yes! Despite the user-friendly the software seems, you should always make sure that someone on your team will require extra training, especially if you’re not in a 100% tech savvy organization.
Rather than bog down IT, focus on the increased adoption value. By having people in the background, you can quickly capture value from the solution and ensure adoption. Additionally, solutions become more secure. Phishing attacks, monitor alerts, and do live troubleshooting whenever necessary.
Below are the three best selling software without support:
1. Adoption Suffers
With new software, organization needs installation, set-up, integration and training. When they are satisfied with the technology they are using, they are not supportive, they do not think so.
It’s no surprise that adoption suffers greatly. When researching and selecting new software, be sure there are people (not just computers and FAQs) to provide support and insights. After all, if you’re going to invest in your organization’s success by implementing the latest software, why not make sure your staff is fully equipped and trained to take advantage of the new resource?
2. Usage of Key Features Never Happens
Training on key features is essential to make the most of your software investment. Without it, your staff may not be aware of key or new features. Will your staff know how to use the software to its fullest potential? What about best practices, tips and tricks?
Like the rapidly changing digital landscape, today’s software is evolving to keep up with the demands of the customer. If these features were simply successful, they would simply be successful buried in a set of release notes that is never read.
Without people-powered software, key or new features may go unused or, even worse, be misused while opening vulnerabilities to your company’s sensitive data.
3. Security Risks Emerge
With new software, proper training and support are not needed. You need people-powered software to check-in to make sure everything “under the hood” is running soundly and smoothly.
Having a dedicated team on secure data is much more profitable than a faceless “call center” or “email support line”. Rather than being on the defensive about security measures, you can safely prevent any phishing attacks, which helps prevent phishing attacks tragedy-of-the-commons situation where it’s “everyone’s problem” and hence, no one cares.
Without proper training and support from the people who create the software, you can never really be sure if the security processes are working properly or as rigorous as they’re meant to be. It may sometimes seem like software does not always need people. It’s a low-cost solution to having a dedicated customer success team that’s available 24/7 for training and IT support. Yet, bringing in new software is just part of implementation; the other part relies on proper adoption, usage of key features and using the new software with security protocols put in place.