March 11, 2020

Diligent Response to COVID-19

As a steward of modern governance, the Diligent team is taking comprehensive measures to ensure our employees, products, and services continue to operate at the highest levels of performance and support as the COVID-19 epidemic continues to evolve. Governance is critical in times of uncertainty, and we want to make sure our customers and partners know that they can confidently rely on Diligent during this time.

To provide greater visibility and assurance, we are highlighting a few ways Diligent is upholding its devotion to supporting our customers, partners and employees.

Secure Infrastructure & Communications

Over 650,000 leaders worldwide rely on Diligent’s suite of products to facilitate board and committee meetings, manage their entities, securely share sensitive information, and drive modern governance best practices in their organisations. Recognising that threats to operations and business continuity are ever present, Diligent emphasises security and reliability as guiding principles for its people and for the information entrusted to its systems.

We are committed to maintaining all product service levels for availability, access, and security, globally, despite any virus-related challenges that we face. This includes continual improvement and releases of new product capabilities to support our customers’ modern governance needs.

Protecting Our Workforce

The health and safety of our employees are of the utmost importance to Diligent. As the situation evolves, the Diligent leadership team is ensuring that every employee has the tools and technology to work remotely to maintain business continuity. As a company that works to improve the remote work of business and organisational leaders, Diligent uses best-in-class tools for collaboration, audio and video communication, messaging, and secure identity, along with other business-critical technologies.

Furthermore, Diligent has restricted all non-essential travel, including all conferences, until risks have subsided. Executive leadership has emphasised the importance of following CDC and WHO recommendations to ensure safety. Diligent has also adjusted its internal work structure to limit potential risks in the workplace.

Support Resources

We know that governance software and the resources available to customers are mission critical. Therefore, we want to assure customers that our Customer Success and Support Teams will continue to operate as normal and are available to assist customers with any and all account management requests.

We highly value your partnership with Diligent. We are always here to support business continuity and wellbeing, and especially during uncertainty.

Brian Stafford
President & CEO
Diligent Corporation