Setting the Standard of Success at Diligent

At Diligent, we’re invested in your success. Each client is assigned a dedicated team of Customer Success Managers. Diligent’s Success organisation comprises of over 70 individuals located around the globe who speak more than six languages. We go above and beyond to make sure you and your board always have the support you need.

Meet a few members of the team:

"Jumping for joy"

Bryan, Team green

"Huge comfort to our clients"

Magda, Team ruby

"Success in every language"

David, Team gold

"Simply going the extra mile"

Carrie, Team pearl

"You are their champion"

Ben, Team silver

"Building some rapport"

Andrew, Team platinum

The Client Onboarding Experience

A strong partnership begins with a strong onboarding experience. Your Diligent team will provide a seamless transition, setting the stage for a successful implementation.

“The majority of the time, what you hear is, I can’t believe how easy this is.”

"Access to the whole team"

Cristine, Team Gold

"Everything running smoothly"

Neha, Team Blue

"Standing Ovation"

Samantha, Team Green

"I didn't know it would be that easy"

Robert, Team Blue

"Making sure the board is happy"

Meg, Team Gold

"An extension of your team"

Katrina, Team Gold

What Our Clients Are Saying:

Your Customer Service area is the best. So helpful and courteous.

- Jayne

Feb 17, 2017

Excellent service as always from Diligent Support.

- Barbara

Feb 17, 2017

I have called Customer Service at least a dozen times since we purchased Diligent and I have to say Diligent Customer Service is the best Customer Service I have experienced.…

- Cathi

Feb 7, 2017

Diligent has wonderful customer service...always prompt and courteous. I appreciate how knowledgeable they are.

- Jennifer

Feb 7, 2017

Always pleased with Diligent's product and the availability of the customer service.

- Jennifer

Feb 7, 2017

Diligent provides excellent customer service, your people represent you well. I am always pleased with the kind of support I receive whenever I have a questions. Great job!

- Pat

Feb 7, 2017

I can't speak highly enough about the job Samantha and her team have done in getting our board setup on Diligent. They have been universally knowledgeable, friendly, and proactive. Great…

- Stephen

Feb 7, 2017

Great bonus having a 24 hour hotline to call. Thank you!!

- Ashley

Feb 6, 2017

EXCELLENT Customer Service!!

- Gail

Feb 3, 2017

OUTSTANDING customer service! The technician was extremely helpful and coached me through an area I had never worked with before. Her patience was deeply appreciated and my frustration was eliminated!…

- Marcia

Feb 2, 2017

Best service!

- Vincent

Feb 1, 2017

Always get wonderful service! Best customer service I've ever experienced!!!

- Liz

Jan 31, 2017

Excellent Service every time I have called. Thank you for being there for my questions no matter how big or small or stressed :)

- Patty

Jan 31, 2017

I phoned on a Sunday night from the U.S., not expecting an answer. Instead, I got a dude from Christchurch N.Z. who took me through the set-up and got me…

- Thomas

Jan 30, 2017

Love, love, love our team from Diligent. Very responsive, have the answers before we've finished our questions, just delightful.

- Danell

Jan 30, 2017

Great support from Alfred. Worked out the issue without fuss. Top notch service.

- David

Jan 30, 2017

The Diligent team has been extremely helpful and responsive to my issues/questions which I have posed to them numerous times. It's a delight to work with a team who is…

- Ann

Jan 30, 2017

Diligent Support staff are always very very helpful indeed.

- Carol

Jan 27, 2017

Apart from support Dominic literally brightened my day. I think Diligent has a great culture of customer service. My interactions with your support representatives are pleasant and enjoyable. Thank you.

- Vincent

Jan 27, 2017

I always receive great customer service from Diligent Support, great company.

- Beryl

Jan 23, 2017

Top-notch service and support. THANK YOU!

- Scott

Jan 20, 2017

I called on a Saturday morning while in a high school concession stand on my laptop and was freaking out and the Diligent gentleman was very explanatory about what I…

- Zeni

Jan 19, 2017

Thanks for your professional assistance in this matter. It was 10 PM here in Europe and we have to submit the documents before midnight. You saved my life. Great job.

- Anne

Jan 17, 2017

I always get great service from Diligent. Very responsive and timely. No complaints.

- Kathleen

Jan 13, 2017

I am consistently happy with the level of service I get from Diligent - the support desk team are knowledgeable, efficient and polite!

- Tammi

Jan 13, 2017

Excellent customer service and professionalism! Thank you!

- Linda

Jan 11, 2017

Every time I call I get great service. Best company I know for customer service keep up the good work!!

- Maria

Jan 11, 2017

You guys AND GALS are the BEST. It's always a pleasure to call and get help from your team. Emails are always answered promptly and calls are handled quickly and…

- Tina

Jan 10, 2017

Your customer support is the best I have ever used.

- Jill

Jan 9, 2017

The support staff is the best. They offer consistently excellent service. Tonight was no exception. Thank you.

- Russell

Jan 5, 2017

YOU HAVE THE BEST CUSTOMER SUPPORT TEAM!!!

- Sheri

Jan 4, 2017

Diligent has the best customer service I've encountered in a long time. I never hesitate to call with a question and am always satisfied with the prompt reply.

- Kristin

Jan 4, 2017

Great service on the first day of the New Year. Impressive.

- Daniel

Jan 3, 2017

I have four boards all using Diligent! Great service.....

- Mark

Dec 28, 2016

Al was fantastic. I was in a panic as my CEO couldn't access Diligent and the meeting was already underway. Within 5 minutes the issue was resolved. I was very…

- Christine

Dec 14, 2016

GREAT customer service!

- Lorelei

Dec 14, 2016

At the conclusion of EVERY Diligent customer service call I make, I always catch myself saying out loud, "Best Customer Service.... ever!"

- Melinda

Dec 14, 2016

I was very impressed with the service - your staff member provided exactly what I needed - THANK YOU

- Simon

Dec 9, 2016

Cannot comment highly enough on the outstanding service we have received. I will recommend Diligent highly to anyone thinking of using a Board portal.

- Sarah

Dec 9, 2016

David has been great. Exceedingly knowledgeable about the product and how to move things forward. Also, your customer support - which we have called at all hours - is incredibly…

- Christine

Dec 9, 2016

Ben was awesome, as was the support team. A very intuitive system that has made our board process so much easier! We had a number of board members already using…

- Kelly

Dec 6, 2016

Diligent customer service is by far the best customer service I have ever experienced....OUTSTANDING.

- Lynn

Dec 6, 2016

Every time any of us has called customer service, we all have received excellent care and thorough help!

- Debby

Dec 6, 2016

LOVE Diligent!!

- Jane

Dec 6, 2016

DILIGENT IS AWESOME!!!!!

- Sandra

Nov 30, 2016

First rate customer service team - always knowledgeable and responsive!

- Gail

Nov 29, 2016

I really appreciated the prompt assistance - my call was answered on the first ring.

- Owen

Nov 29, 2016

I am so very grateful that Diligent Support is accessible when problems arise.

- Emoke

Nov 29, 2016

Dom provide excellent support. He resolve the issue that I had rapidly and efficiently. I very much appreciate the 24/7 support.

- Elaine

Nov 29, 2016

Diligent surpasses customer service expectations. One of the best I've come across.

- Janice

Nov 29, 2016

Great customer service!!! A special thanks to Yannick for his clear and concise directions and patience.

- Lora

Nov 28, 2016

Very efficient ,very polite and very friendly. Your rep was both cheery and professional . Best support in any field I've had in a long time.

- Russell

Nov 28, 2016

I call regularly and my calls are answered quickly - politely and very professionally --- you are all awesome.

- Michael

Nov 28, 2016

Excellent service. Best in class! Thank you

- Karen

Nov 28, 2016

I can honestly say Diligent is the BEST support I have ever dealt with. I could not be happier with this company.

- Linda

Nov 22, 2016

Aditi, the customer support representative I spoke to, was very friendly, patient and helpful. I've spoken with her before about previous issues and she has always been able to resolve…

- Jackie

Nov 21, 2016

Love using Diligent, it's very quick and easy and saves a lot of time printing packs out for Exec and Board Meetings.

- Tricia

Nov 17, 2016

Tina was amazing - she has excellent customer service skills (including a high level of patience). She should be congratulated for her stand-out skills.

- Di

Nov 16, 2016

You have the most responsive company that I have ever had the privilege to use. Thank you

- Jeff

Nov 16, 2016

Always EXCELLENT service and greatly appreciated!

- Tina

Nov 15, 2016

Customer support was very nice and very prompt.

- Cristina

Nov 14, 2016

Tina was excellent. She was very thorough and followed up until the issue was resolved. Very impressed.

- James

Nov 14, 2016

The support from Diligent has invariably been fabulous. This time was no exception--the people with whom I have interacted have always been incredibly helpful, and at all hours! THANKS!!

- Elizabeth

Nov 10, 2016

I was extremely pleased with the service Daniel provided. He knew exactly how to solve my problem and was very easy to work with. He helped to defuse a stressful…

- James

Nov 8, 2016

Well done Diligent. Customer service is fabulous! Just completed our first board meetings with Diligent and love where we can go with this. Keep up the good work.

- Darlene

Nov 5, 2016

Our help desk assistant, was courteous, professional and very knowledgeable and solved our problem very quickly.

- Sandy

Nov 5, 2016

This was one of the fastest and best customer service experiences I have had.

- Clint

Nov 4, 2016

Eric was a lifesaver today. Hats off to Eric and Diligent, thank you.

- Tim

Nov 4, 2016

Diligent actually helped me BEFORE I had got in touch with them and preempted that I was having trouble - can't ask for more than that!

- Patricia

Nov 1, 2016

Your support team is fantastic. Over the past few days I have spoken to several individuals, as I joined a new organization using Diligent in the midst of a big…

- Ashley

Oct 31, 2016

Love the fact that I actually was able to get a live person ASAP and they were very helpful and friendly.

- Patty

Oct 31, 2016

Great customer service. Happy to use Diligent.

- Simon

Oct 31, 2016

I just wanted to say how grateful I was for somebody being at the end of a phone very late on a Friday in the UK to help me.

- Debra

Oct 28, 2016

Game changer. Great experience overall.

- Cathy

Oct 25, 2016

Your support staff is the best, ever! Thank you!

- Diane

Oct 24, 2016

Diligent has the best customer support I've ever experienced. Our Directors always say the same when I refer them to you.

- Margie

Oct 24, 2016

Diligent is first class in Board portal, and I absolutely very pleased with said portal. I wish I had it 20 years ago.

- Grace

Oct 24, 2016

Great customer service and responsiveness! Appreciate your support.

- Consuelo

Oct 20, 2016

Usually the calls I place to the team are when I am in a hurry and under a tight deadline so I really appreciate their calm, helpful advice!

- Kathy

Oct 20, 2016

Excellent customer service - as always!

- Sly

Oct 20, 2016

Natacha was extremely knowledgeable and knew EXACTLY what needed to happen to resolve my large file issue. I was under absolute pressure to get this file minimized and uploaded right…

- Paula

Oct 20, 2016

One of the best and professional experience I have had with a Customer Support Specialist. She really knew her stuff and was very enthusiastic in helping me resolve my problem.…

- Al

Oct 19, 2016

Absolutely wonderful service!

- Dagmar

Oct 18, 2016

Superb customer service every time... Thank you so kindly for your assistance this morning, we have a very important meeting in an hour & this has saved me a very…

- Denise

Oct 17, 2016

My favorite aspect of this service is that the call is immediately answered by the person who will assist you with your issue. No phone trees or menus. The gentleman…

- Casey

Oct 14, 2016

Diligent 24/7 support are always very helpful and provide clear guidance with all queries.

- Samantha

Oct 14, 2016

I truly love working with Diligent. The product is awesome and the staff is fabulous.

- Debra

Oct 13, 2016

You have the best customer service...seriously the best.

- Allison

Oct 12, 2016

The assistance I required was instantaneous. I described the problem and was given an immediate correct response. I was then followed to make sure everything was corrected. Couldn't have asked…

- Brahm

Oct 12, 2016

Customer service is always outstanding

- Lynn

Oct 12, 2016

Couldn't believe that the call was answered on the second ring, and it was a REAL PERSON speaking to me. Thanks.

- Marilyn

Oct 11, 2016

I have been a Diligent user for many years and am always appreciative of the prompt, courteous and efficient service.

- Robbie

Oct 11, 2016

Your support staff is WONDERFUL!

- Deloris

Oct 11, 2016

Considering I was calling Sunday afternoon (UK time) I thought the call was answered within an acceptable time frame and my query efficiently dealt with.

- Julia

Oct 10, 2016

Customer Service is always pleasant, and patient whenever I call! I wish all customer service in Company's were the same.

- Cathy

Oct 5, 2016

Excellent customer service experience!

- Terry

Oct 4, 2016

Excellent service, as always - thank you! :)

- Jeannie

Oct 4, 2016

Great response and genuine help - keep up the good work!

- Mark

Oct 3, 2016

The support staff are extremely helpful and very patient. Thank you

- Ursula

Oct 3, 2016

Your 24/7 technical assistance is a life saver! Thank you!

- Jennifer

Oct 3, 2016

My experience was completely positive and the response for support team was perfect!

- Linda

Sep 30, 2016

I love that the support service line is answered immediately.

- Gillian

Sep 30, 2016

Wow, Boards is absolutely awesome. I'm so impressed with you :-) Every time I think something is impossible, you have shown me that its possible. Its an absolute pleasure using…

- Reatile

Sep 29, 2016

The team assigned to our account has been amazing! Our GC could not have been happier.

- Colleen

Sep 28, 2016

I was very pleased with my experience of Diligent support, it was fast and efficient - thank you!

- Tricia

Sep 28, 2016

My support person was FANTASTIC!

- Donna

Sep 27, 2016

Representative was friendly and responsive, as well as professional and helpful. This made communication and a resolution effective. Also, the availability of help 24/7 is a great.

- Robert

Sep 27, 2016

Your help desk is singularly the best I experience. Top notch, well done.

- Diane

Sep 23, 2016

GREAT customer service!

- Harold

Sep 22, 2016

Instant service and patience.

- Linda

Sep 22, 2016

I love your support staff. They are so friendly and helpful.

- Dena

Sep 22, 2016

I always have a terrific experience working with your very efficient reps. They do an unbelievable job!!!

- Helen

Sep 21, 2016

Outstanding customer service - as always!

- Ingrid

Sep 20, 2016

The service is always so awesome - really appreciated.

- Colleen

Sep 20, 2016

Very pleased with this product and the excellent support team!

- Lori

Sep 19, 2016

Many thanks again for excellent customer service!

- Jill

Sep 19, 2016

I found the service excellent: effective, polite, professional. I was calling early on a Sunday morning which made it all the more pleasing to get such a good service.

- Duncan

Sep 19, 2016

As always, wonderful customer service provided by the 24/7 customer support - thank you!

- Debbie

Sep 16, 2016

Amazing Support and very helpful - especially to new users!!

- Peggy

Sep 16, 2016

EXCELLENT CUSTOMER SERVICE, as usual...:)

- Jill

Sep 16, 2016

I have always found Diligent support to be the best ever. Always patient, instructions are clear and you feel they are there for you.....a great product supported by a great…

- Hemi

Sep 15, 2016

Best customer service around!

- Kathleen

Sep 15, 2016

Super speedy service, as helpful as ever - thank you!

- Jeannie

Sep 15, 2016

Diligent always provide an excellent service and everyone is a pleasure to deal with and more importantly solves the query instantly

- Laura

Sep 15, 2016

Very impressed with the Helpdesk, 24 hours service and they are so knowledgeable and conversant that issues were resolved instantly! Thank you

- Clara

Sep 15, 2016

Love the support centre. Very polite and professional yet warm and friendly. I wish all Support/customer centres were like Diligent.

- Deborah

Sep 14, 2016

Excellent and professional customer service

- Paula

Sep 14, 2016

Great customer service and support and quick resolution, thank you!

- Tuula

Sep 13, 2016

Help desk was awesome I liked the fact no voice recordings - a live person answered after the first couple rings!!!

- Theresa

Sep 12, 2016

This service rep did an excellent job. It was a pleasure getting such good help. Thanks.

- Alex

Sep 12, 2016

The service is always excellent every single time I contact Diligent.

- Karen

Sep 12, 2016

Very efficient and prompt response. Thank you.

- Yola

Sep 12, 2016

As always, 100% professional assistance provided.

- Dianne

Sep 12, 2016

Best customer support experience I have ever had.

- D’Anne

Sep 11, 2016

I very much appreciate Diligent's support. EVERYONE delivers the same high level of service!

- Gayle

Sep 10, 2016

Great experience working with Diligent Boards support.

- David

Sep 8, 2016

Great support, very professional and quick. Thanks

- Lizanne

Sep 8, 2016

I am always amazed by the fast, efficient response from Diligent Support. They are always so extremely helpful.

- Karen

Sep 8, 2016

Great service as always.

- Sharon

Sep 7, 2016

Fantastic service on the helpdesk. I am not at all techie and the gentleman was extremely patient with me and so helpful! Thank you.

- Hannah

Sep 6, 2016

Always a pleasure calling Diligent cause I know I will get quick and professional assistance.

- Reatile

Sep 6, 2016

Thank you for excellent, courteous service!

- Jo Anne

Sep 5, 2016

Seamless process with the set-up under quite a tight time-frame. All Directors and users happy.

- Jan

Sep 5, 2016

On Sunday of a holiday weekend, access to my materials for a university course was critically important. I was thrilled that Diligent contacted me to say "you seem to be…

- Terry

Sep 4, 2016

I'm very happy and pleased with the support provided by Diligent.

- Lara

Sep 3, 2016

The Diligent support team has always been great.

- Sylvia

Sep 2, 2016

You guys are fantastic! I will always recommend Diligent to other companies.

- Michelle

Sep 1, 2016

Fantastic service...If I could give a 10 out of 5 rating, I would have :)

- Marina

Aug 30, 2016

Support was EXTREMELY helpful, professional, and engaging!

- Roy

Aug 29, 2016

AWESOME SUPPORT !!!

- Sandeep

Aug 29, 2016

Our Board Members were extremely happy with the training they received. Excellent - thanks Oh yes thank you for making my life a lot easier too :)

- Lucia

Aug 28, 2016

Your support is the best I have ever experienced. I have needed help twice now and both times your rep was clear, polite and talked me through my problem.

- Bill

Aug 26, 2016

My engagement with the Customer Success Team Sydney has always been a positive experience. The staff are always very helpful and have a thorough knowledge of the product they are…

- Angela

Aug 26, 2016

Excellent customer service!

- Stacey

Aug 25, 2016

I'm always impressed by your awesome customer service.

- Carmen

Aug 24, 2016

Absolutely outstanding customer service. Ben, our Senior Customer Success Manager, was brilliant. Nothing was too hard for him. The whole implementation process was seamless, support for my team was excellent.…

- Anna

Aug 22, 2016

Amazing how fast DB-Support understands what I need to know - great job.

- Lucia

Aug 22, 2016

Yannick was very patient and in the end provided a solution that potentially saved me a lot of time for which I am very grateful.

- Elissa

Aug 21, 2016

I have told lots of people about your fantastic help support - well done

- Carol

Aug 20, 2016

I just love working with Diligent. When I call for help it is always "an emergency" and the polite, knowledgeable, proficient service I get puts me at ease in what…

- Lauren

Aug 19, 2016

The support person I talked with was very helpful, polite, and professional. She was a pleasure to work with.

- Zachary

Aug 19, 2016

Your customer service is superb. Always Always spot on. Thank you!!

- Sharon

Aug 17, 2016

Customer service was terrific, pleasant and efficient.

- Peter

Aug 17, 2016

Have thoroughly enjoyed using Diligent...it is the gold standard.

- Karen

Aug 17, 2016

Very pleased with your Customer Services Team, most helpful during out of hours too!

- Liz

Aug 16, 2016

Great, friendly service :)

- Linda

Aug 16, 2016

I appreciate the help on a Sunday night unsolicited, it enabled me to complete important review in advance of our board meetings.

- James

Aug 15, 2016

The Diligent support service is absolutely outstanding thank you.

- Julie

Aug 14, 2016

I always receive excellent service every time I contact Diligent. Everyone is so professional, polite and extremely helpful. A true pleasure to work with Diligent.

- Patricia

Aug 13, 2016

Neha was an excellent implementation specialist. Very knowledgeable, helpful and patient. She did a great job. Also - love the 24x7 support as this is when I use it the…

- Tim

Aug 12, 2016

I am always happy with the service provided by the Diligent support team.

- Faye

Aug 11, 2016

Time and again, the support I get from Diligent is excellent, concise, helpful - thanks!

- John

Aug 11, 2016

Thank you for customer service above and beyond excellent!!

- Gary

Aug 10, 2016

Tina was brilliant. She patiently explained things to me. I really appreciated her assistance.

- Tally

Aug 10, 2016

I was extremely impressed with the support you provided. Fast, calm, efficient and effective. Couldn't ask for more. Thank you.

- Christine

Aug 10, 2016

The customer service representative are always very pleasant to work with.

- Diane

Aug 9, 2016

The customer service reps are always great!

- Darla

Aug 9, 2016

Paul helped me greatly on Friday evening. He was quick and very helpful. He was very knowledgeable and efficient.

- Sharon

Aug 8, 2016

Love your work - you are fabulous to deal with and service levels are really high.

- Niqui

Aug 5, 2016

I just love the fact that Diligent is always available to answer our questions so quickly. As you can imagine, most of those questions need immediate resolution. Thank you!! PS…

- Jane

Aug 4, 2016

Best and most knowledgeable service I have ever used !!!!

- Jim

Aug 3, 2016

Customer support services are outstanding!

- Paul

Aug 2, 2016

Our customer service team and our representative are incredibly responsive and always do their best to resolve any level of issue that we experience (which honestly are few and far…

- Jessica

Aug 1, 2016

Your customer experience is one of the best I've experienced with any company

- Rob

Aug 1, 2016

Best help desk support I have ever experienced - fantastic and thank you

- Ross

Jul 31, 2016

Thanks - Gian was VERY helpful - particularly to have such experienced assistance available on a Sunday morning. Much appreciated !

- Jay

Jul 31, 2016

ALWAYS impressed with the Diligent customer service. Others can learn from you! Thank you

- Mark

Jul 30, 2016

Service was top notch. Thank you

- Mark

Jul 29, 2016

Once again, the tech-team has done it! Yay! It's so nice to talk to with them. Particularly today, thank you!

- Sammye

Jul 29, 2016

As always, your support team is GREAT - very friendly, patient and knowledgeable. Thanks!

- Carolyn

Jul 27, 2016

Customer service individuals have been amazing throughout the entire process. It is stressful but they all walk you through the issues and help you resolve them quickly and efficiently. I…

- Edita

Jul 27, 2016

Amazing! Your help desk called me, I didn't call you. I am in shock. This is the best support i have ever experienced from any vendor ever!!! WOW!!!

- Mike

Jul 27, 2016

For certain you must get tired of hearing how great your customer service is but I will continue to provide this feedback. Kudos to your entire Customer Service staff. Always…

- Stella

Jul 26, 2016

Always receive outstanding service from all of the Diligent team.

- Kathy

Jul 26, 2016

Atena provided excellent support and was patient while I panicked! Thanks to her for being calm on a Saturday morning to help with my questions.

- Susan

Jul 23, 2016

I am blown away by the service that I received on a Saturday evening at 6pm. Amazing!! I am totally blown away - your service is impeccable - and I…

- Carol

Jul 23, 2016

Any time I need to call for support I am delighted with the assistance I receive - always so calm. Have never had a problem with the level of support…

- Mary

Jul 22, 2016

I am a first time caller to the help desk and was very impressed with the service received. Clear instructions. Thank you very much for your help.

- John

Jul 21, 2016

I always receive great customer service when I call Diligent. Thank you!

- Julie

Jul 21, 2016

I have found the transition to Diligent very smooth and the support provided by the team extremely professional.

- Lynne

Jul 19, 2016

Support is amazing and really accommodating.

- June

Jul 19, 2016

Great Customer Service!!!

- Isaac

Jul 19, 2016

AWESOME SERVICE!!! Thank you.

- Linda

Jul 19, 2016

Excellent customer service - always!!

- Tina

Jul 18, 2016

Your customer service is great as is your product. I'm a big fan.

- Susan

Jul 18, 2016

My customer service agent was efficient, knowledgeable, effective, and SUPER friendly. I was a bit stressed out but he totally calmed me down and made the impromptu training session fun.…

- Michele

Jul 15, 2016

I can't say enough good things about your customer service folks! To date, I have never had a bad experience or dealt with a negative attitude. Wow, just wow! Happy…

- Karen

Jul 14, 2016

Brilliant customer service!

- Christine

Jul 14, 2016

Fantastic customer support. Thank you.

- Pamela

Jul 14, 2016

Your tech support team is the best. I appreciate never having to hold and they are very responsive.

- Staci

Jul 12, 2016

Done fast, efficient and friendly, very pleased.

- Fred

Jul 9, 2016

Diligent provides A+ customer service every time!

- Kathleen

Jul 9, 2016

Diligent makes my life so much easier and support is top notch. Thanks!

- Carla

Jul 8, 2016

Impressive service coupled with a pleasant, knowledgeable and understanding personal response.

- Dick

Jul 8, 2016

Always a pleasure and a great client experience.

- Jay

Jul 7, 2016

Diligent has outstanding customer service not to mention a great product! I would highly recommend them to others.

- Marie

Jul 7, 2016

Consistently phenomenal service.

- David

Jul 7, 2016

One of the best help desk experiences I have had!

- Karen

Jul 6, 2016

To have a "live" knowledgeable and friendly person answer the phone each time without the need to go through a menu of options is simply a delight! Thanks for this…

- Laily

Jul 5, 2016

I have been most happy with Diligent Boards. The team have been responsive on all occasions and solved all inquiries made. Thomas's training was very thorough and he has responded…

- Lequita

Jul 3, 2016

Great experience! So friendly and professional! Thank you so much

- William

Jul 2, 2016

First rate service.

- Doug

Jul 1, 2016

I love your Customer Service. Always know my questions are going to be answered politely and FAST.

- Sue

Jun 30, 2016

I find all of Diligent personnel that I have interacted with to be very personable and very informed and highly conversant with the product. I have been assisted highly satisfactorily…

- Laurel

Jun 30, 2016

Your support team, Team Gold and everyone I've worked with at Diligent has been superb!!

- Glenda

Jun 29, 2016

Very pleasant individual who responded very well to my cranky, end of the day, why is this going on attitude!! She managed to put a smile on my face by…

- Deborah

Jun 29, 2016

EXCELLENT Customer Service. Thank you!

- Sue Ann

Jun 28, 2016

This was my first call to the support team and I was very pleased.

- David

Jun 28, 2016

Patrick is the best resource / support person I have ever dealt with. Always available, always professional and always fixes our problems - whatever time of the day or night,.…

- Barb

Jun 27, 2016

All together a great system.

- Brady

Jun 26, 2016

Fantastic customer support!

- Maureen

Jun 26, 2016

The 24 hour support teams are excellent.

- Zekiye

Jun 24, 2016

The process of implementation for Diligent has been very smooth, everyone is very helpful and care to their customer's needs.

- Irvan

Jun 24, 2016

Frankly some of the best phone support I've ever had.

- David

Jun 24, 2016

Kudos for not having a phone tree.

- Paul

Jun 23, 2016

I am extremely impressed, and pleased, with both the professionalism and responsiveness that I experienced. Very well done and kudos to your staff and organization.

- Anthony

Jun 22, 2016

Overall, a pleasure to deal with Diligent.

- Rowland

Jun 21, 2016

Excellent, prompt polite customer service. Thanks!

- Stephen

Jun 20, 2016

Thrilled that Diligent answered with a live person and resolved my problem immediately. I was in my board meeting and would have not been able to continue/contribute without your excellent…

- Tina

Jun 20, 2016

Tina was awesome!!!! She explained everything to me in a calm, patient and understandable manner. I cannot say enough how impressive the client support services are at Diligent. I couldn't…

- Theresa

Jun 17, 2016

Great, friendly service yet again!

- Andrea

Jun 16, 2016

The support specialist was very courteous and helpful. He stayed on the line while I tried his suggestion to fix the problem. I was very happy with the assistance he…

- Laurie

Jun 16, 2016

AWESOME SERVICE!!!

- Linda

Jun 15, 2016

Greg was extremely helpful and polite. He solved the problem quickly and efficiently. Great customer service.

- Cynthia

Jun 15, 2016

I am new to Diligent and so far I am very pleased.

- Denise

Jun 15, 2016

Your technician identified my problem immediately. The call and solution took only 5 minutes.

- Francis

Jun 14, 2016

Great job! Thanks for making it easy and painless to call.

- Dora

Jun 14, 2016

Always thorough and PATIENT! Much appreciated.

- Marty

Jun 10, 2016

Support was first class, polite and great kindness.

- Jocelyn

Jun 10, 2016

Great customer service! Thank you!

- Judy

Jun 10, 2016

I was very surprised when the tech called me. She saw that I was having a problem signing in and called me to help. THAT IS SUPER SERVICE!!!!!!! THANK YOU

- Tom

Jun 10, 2016

The Diligent support team is always very helpful - it is a pleasure to deal with them.

- Brenda

Jun 8, 2016

Always good Support service :)

- Rodney

Jun 8, 2016

I have never had such a wonderful customer service experience.

- Rachel

Jun 7, 2016

Thank you for your timely answer and assistance. Zero issues to communicate and a 5 out of 5 on the service. Thanks.

- Brenden

Jun 7, 2016

Jared was very polite, professional and knowledgeable - wonderful customer service - thank you.

- Rob

Jun 7, 2016

Thanks so much. This was a refreshingly prompt friendly and supportive experience. Great job.

- Nancy

Jun 6, 2016

The service was excellent, very helpful and friendly.

- Kent

Jun 3, 2016

I am ALWAYS impressed by Diligent's support team. Excellent service; fantastic product.

- Allan

Jun 2, 2016

I have used the support line several times. Everyone is so warm, friendly, and professional. Fabulous customer service!!

- Linda

Jun 2, 2016

I am so happy that I was able to call at such a late hour of the night!

- Denise

Jun 2, 2016

I never cease to be amazed at how wonderful your team is.

- Susan

Jun 2, 2016

I wish other companies we work with were this responsive! I can't think of anything you could do better and couldn't be more pleased with the level of service and…

- Michelle

Jun 1, 2016

Thanks for the great experience with Diligent which has saved the world with less paper being wasted and also cost of couriers and time sorting, stapling, couriering paper copies. Ben…

- Raylene

Jun 1, 2016

It was perfect and very efficient! Thank you

- Madeleine

Jun 1, 2016

The Diligent team have been fantastic to work with and I would highly recommend them to any company.

- Kelly

Jun 1, 2016

Excellent, knowledgeable and patient customer service. Very pleased!

- Sonja

Jun 1, 2016

The enthusiasm and easy-to-understand training sessions have made it so easy for me and the board to pick this up quickly. Also, this weekend I rang the help desk several…

- Tia

Jun 1, 2016

Really excellent help desk, so efficient and knowledgeable.

- Nadine

May 31, 2016

Today's support was outstanding. I locked myself out of Diligent accidentally and the Support Representative rang me before I even had a chance to ring Diligent. Very impressive.

- Sibylle

May 29, 2016

Diligent has made a significant contribution to the efficiency in the Corporate Governance Office. We have received extremely positive feedback from the Board.

- Catherine

May 27, 2016

Best customer service I have experienced than any other company.

- Lynn

May 26, 2016

Outstanding service

- Lynn

May 26, 2016

Great customer relationship management!

- Amanda

May 26, 2016

GREAT customer service - THANKS!

- Carolyn

May 25, 2016

I have to commend the Diligent Boards team especially our account relationship manager. Her response time is phenomenal and I usually get a response within 24 hours of logging an…

- George

May 25, 2016

Always delighted with the support - first class service every time!

- Margaret

May 24, 2016

Juan did a great job getting me all set up.

- Charles

May 24, 2016

I always find the NZ team is very helpful and offer very professional service. I always feel comfortable speaking with them. Thank you.

- Philomena

May 24, 2016

Your support is always excellent in all respects. Keep up the good work!

- Gary

May 23, 2016

Love love love your support system.

- Anne

May 23, 2016

Excellent, prompt, courteous and professional service. Extremely pleased.

- Pat

May 23, 2016

Diligent has already exceeded our expectations. Our customer experience from the start has been fantastic!

- Andrea

May 22, 2016

Glynis figured out my problem right away and had me up a running in no time. Great service!

- David

May 20, 2016

Diligent Tech Support staff are very friendly and take extra steps to ensure client's needs are met to satisfaction. Keep up the great work!

- Rena

May 19, 2016

This was my 2nd time using Diligent Support and both times were excellent service. This time I was working with Cheryl and she was very polite, understanding and helpful. Thank…

- Lisa

May 19, 2016

I love the diligent program. Super user friendly and everyone is always very responsive and great to work with.

- Cathy

May 18, 2016

Very positive experience. Very helpful. Efficient. Very satisfied.

- Kim

May 18, 2016

Response time was great especially given it was late and the weekend.

- Linda

May 18, 2016

We've been using Diligent for 2 years now and always receive all positive feedback from our end users.

- Joana

May 18, 2016

Paulina is a star. Thanks for all your help.

- Rosemary

May 18, 2016

My experience was an example of how customer service should be applied by all companies. Very impressed.

- Liz

May 17, 2016

Always so far happy with the service and how promptly our queries are answered.

- Sue

May 17, 2016

I called Diligent tech support from London at 3 am and surprisingly to me was able to get tech support.

- Randall

May 17, 2016

Perfection, as always. I wish every company operated its support line the way you guys do.

- Shannon

May 16, 2016

Nancy was an excellent teacher. She is always available, polite, friendly and professional. She knows the product by heart. All board members were satisfied and they already started to use…

- Odette

May 13, 2016

Your folks on the Diligent Support Line are rock stars!

- Angela

May 13, 2016

Raydell was very knowledgeable, personable and I was very satisfied with my contact with him.

- Michelle

May 13, 2016

Your support services are the best out there. Bar none.

- Thomas

May 12, 2016

Your help desk staff are amazing.

- Kirsten

May 12, 2016

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