Setting the Standard of Success at Diligent
At Diligent, we’re invested in your success. Each client is assigned a dedicated team of Customer Success Managers. Diligent’s Success organisation comprises of over 70 individuals located around the globe who speak more than six languages. We go above and beyond to make sure you and your board always have the support you need.
Meet a few members of the team:
"Jumping for joy"
"Huge comfort to our clients"
"Success in every language"
"Simply going the extra mile"
"You are their champion"
"Building some rapport"
The Client Onboarding Experience
A strong partnership begins with a strong onboarding experience. Your Diligent team will provide a seamless transition, setting the stage for a successful implementation.
“The majority of the time, what you hear is, I can’t believe how easy this is.”
"Access to the whole team"
"Everything running smoothly"
"I didn't know it would be that easy"
"Making sure the board is happy"
"An extension of your team"
What Our Clients Are Saying:
Your Customer Service area is the best. So helpful and courteous.
- JayneFeb 17, 2017
Excellent service as always from Diligent Support.
- BarbaraFeb 17, 2017
I have called Customer Service at least a dozen times since we purchased Diligent and I have to say Diligent Customer Service is the best Customer Service I have experienced.…
- CathiFeb 7, 2017
Diligent has wonderful customer service...always prompt and courteous. I appreciate how knowledgeable they are.
- JenniferFeb 7, 2017
Always pleased with Diligent's product and the availability of the customer service.
- JenniferFeb 7, 2017
Diligent provides excellent customer service, your people represent you well. I am always pleased with the kind of support I receive whenever I have a questions. Great job!
- PatFeb 7, 2017
I can't speak highly enough about the job Samantha and her team have done in getting our board setup on Diligent. They have been universally knowledgeable, friendly, and proactive. Great…
- StephenFeb 7, 2017
Great bonus having a 24 hour hotline to call. Thank you!!
- AshleyFeb 6, 2017
EXCELLENT Customer Service!!
- GailFeb 3, 2017
OUTSTANDING customer service! The technician was extremely helpful and coached me through an area I had never worked with before. Her patience was deeply appreciated and my frustration was eliminated!…
- MarciaFeb 2, 2017
- VincentFeb 1, 2017
Always get wonderful service! Best customer service I've ever experienced!!!
- LizJan 31, 2017
Excellent Service every time I have called. Thank you for being there for my questions no matter how big or small or stressed :)
- PattyJan 31, 2017
I phoned on a Sunday night from the U.S., not expecting an answer. Instead, I got a dude from Christchurch N.Z. who took me through the set-up and got me…
- ThomasJan 30, 2017
Love, love, love our team from Diligent. Very responsive, have the answers before we've finished our questions, just delightful.
- DanellJan 30, 2017
Great support from Alfred. Worked out the issue without fuss. Top notch service.
- DavidJan 30, 2017
The Diligent team has been extremely helpful and responsive to my issues/questions which I have posed to them numerous times. It's a delight to work with a team who is…
- AnnJan 30, 2017
Diligent Support staff are always very very helpful indeed.
- CarolJan 27, 2017
Apart from support Dominic literally brightened my day. I think Diligent has a great culture of customer service. My interactions with your support representatives are pleasant and enjoyable. Thank you.
- VincentJan 27, 2017
I always receive great customer service from Diligent Support, great company.
- BerylJan 23, 2017
Top-notch service and support. THANK YOU!
- ScottJan 20, 2017
I called on a Saturday morning while in a high school concession stand on my laptop and was freaking out and the Diligent gentleman was very explanatory about what I…
- ZeniJan 19, 2017
Thanks for your professional assistance in this matter. It was 10 PM here in Europe and we have to submit the documents before midnight. You saved my life. Great job.
- AnneJan 17, 2017
I always get great service from Diligent. Very responsive and timely. No complaints.
- KathleenJan 13, 2017
I am consistently happy with the level of service I get from Diligent - the support desk team are knowledgeable, efficient and polite!
- TammiJan 13, 2017
Excellent customer service and professionalism! Thank you!
- LindaJan 11, 2017
Every time I call I get great service. Best company I know for customer service keep up the good work!!
- MariaJan 11, 2017
You guys AND GALS are the BEST. It's always a pleasure to call and get help from your team. Emails are always answered promptly and calls are handled quickly and…
- TinaJan 10, 2017
Your customer support is the best I have ever used.
- JillJan 9, 2017
The support staff is the best. They offer consistently excellent service. Tonight was no exception. Thank you.
- RussellJan 5, 2017
YOU HAVE THE BEST CUSTOMER SUPPORT TEAM!!!
- SheriJan 4, 2017
Diligent has the best customer service I've encountered in a long time. I never hesitate to call with a question and am always satisfied with the prompt reply.
- KristinJan 4, 2017
Great service on the first day of the New Year. Impressive.
- DanielJan 3, 2017
I have four boards all using Diligent! Great service.....
- MarkDec 28, 2016
Al was fantastic. I was in a panic as my CEO couldn't access Diligent and the meeting was already underway. Within 5 minutes the issue was resolved. I was very…
- ChristineDec 14, 2016
GREAT customer service!
- LoreleiDec 14, 2016
At the conclusion of EVERY Diligent customer service call I make, I always catch myself saying out loud, "Best Customer Service.... ever!"
- MelindaDec 14, 2016
I was very impressed with the service - your staff member provided exactly what I needed - THANK YOU
- SimonDec 9, 2016
Cannot comment highly enough on the outstanding service we have received. I will recommend Diligent highly to anyone thinking of using a Board portal.
- SarahDec 9, 2016
David has been great. Exceedingly knowledgeable about the product and how to move things forward. Also, your customer support - which we have called at all hours - is incredibly…
- ChristineDec 9, 2016
Ben was awesome, as was the support team. A very intuitive system that has made our board process so much easier! We had a number of board members already using…
- KellyDec 6, 2016
Diligent customer service is by far the best customer service I have ever experienced....OUTSTANDING.
- LynnDec 6, 2016
Every time any of us has called customer service, we all have received excellent care and thorough help!
- DebbyDec 6, 2016
- JaneDec 6, 2016
DILIGENT IS AWESOME!!!!!
- SandraNov 30, 2016
First rate customer service team - always knowledgeable and responsive!
- GailNov 29, 2016
I really appreciated the prompt assistance - my call was answered on the first ring.
- OwenNov 29, 2016
I am so very grateful that Diligent Support is accessible when problems arise.
- EmokeNov 29, 2016
Dom provide excellent support. He resolve the issue that I had rapidly and efficiently. I very much appreciate the 24/7 support.
- ElaineNov 29, 2016
Diligent surpasses customer service expectations. One of the best I've come across.
- JaniceNov 29, 2016
Great customer service!!! A special thanks to Yannick for his clear and concise directions and patience.
- LoraNov 28, 2016
Very efficient ,very polite and very friendly. Your rep was both cheery and professional . Best support in any field I've had in a long time.
- RussellNov 28, 2016
I call regularly and my calls are answered quickly - politely and very professionally --- you are all awesome.
- MichaelNov 28, 2016
Excellent service. Best in class! Thank you
- KarenNov 28, 2016
I can honestly say Diligent is the BEST support I have ever dealt with. I could not be happier with this company.
- LindaNov 22, 2016
Aditi, the customer support representative I spoke to, was very friendly, patient and helpful. I've spoken with her before about previous issues and she has always been able to resolve…
- JackieNov 21, 2016
Love using Diligent, it's very quick and easy and saves a lot of time printing packs out for Exec and Board Meetings.
- TriciaNov 17, 2016
Tina was amazing - she has excellent customer service skills (including a high level of patience). She should be congratulated for her stand-out skills.
- DiNov 16, 2016
You have the most responsive company that I have ever had the privilege to use. Thank you
- JeffNov 16, 2016
Always EXCELLENT service and greatly appreciated!
- TinaNov 15, 2016
Customer support was very nice and very prompt.
- CristinaNov 14, 2016
Tina was excellent. She was very thorough and followed up until the issue was resolved. Very impressed.
- JamesNov 14, 2016
The support from Diligent has invariably been fabulous. This time was no exception--the people with whom I have interacted have always been incredibly helpful, and at all hours! THANKS!!
- ElizabethNov 10, 2016
I was extremely pleased with the service Daniel provided. He knew exactly how to solve my problem and was very easy to work with. He helped to defuse a stressful…
- JamesNov 8, 2016
Well done Diligent. Customer service is fabulous! Just completed our first board meetings with Diligent and love where we can go with this. Keep up the good work.
- DarleneNov 5, 2016
Our help desk assistant, was courteous, professional and very knowledgeable and solved our problem very quickly.
- SandyNov 5, 2016
This was one of the fastest and best customer service experiences I have had.
- ClintNov 4, 2016
Eric was a lifesaver today. Hats off to Eric and Diligent, thank you.
- TimNov 4, 2016
Diligent actually helped me BEFORE I had got in touch with them and preempted that I was having trouble - can't ask for more than that!
- PatriciaNov 1, 2016
Your support team is fantastic. Over the past few days I have spoken to several individuals, as I joined a new organization using Diligent in the midst of a big…
- AshleyOct 31, 2016
Love the fact that I actually was able to get a live person ASAP and they were very helpful and friendly.
- PattyOct 31, 2016
Great customer service. Happy to use Diligent.
- SimonOct 31, 2016
I just wanted to say how grateful I was for somebody being at the end of a phone very late on a Friday in the UK to help me.
- DebraOct 28, 2016
Game changer. Great experience overall.
- CathyOct 25, 2016
Your support staff is the best, ever! Thank you!
- DianeOct 24, 2016
Diligent has the best customer support I've ever experienced. Our Directors always say the same when I refer them to you.
- MargieOct 24, 2016
Diligent is first class in Board portal, and I absolutely very pleased with said portal. I wish I had it 20 years ago.
- GraceOct 24, 2016
Great customer service and responsiveness! Appreciate your support.
- ConsueloOct 20, 2016
Usually the calls I place to the team are when I am in a hurry and under a tight deadline so I really appreciate their calm, helpful advice!
- KathyOct 20, 2016
Excellent customer service - as always!
- SlyOct 20, 2016
Natacha was extremely knowledgeable and knew EXACTLY what needed to happen to resolve my large file issue. I was under absolute pressure to get this file minimized and uploaded right…
- PaulaOct 20, 2016
One of the best and professional experience I have had with a Customer Support Specialist. She really knew her stuff and was very enthusiastic in helping me resolve my problem.…
- AlOct 19, 2016
Absolutely wonderful service!
- DagmarOct 18, 2016
Superb customer service every time... Thank you so kindly for your assistance this morning, we have a very important meeting in an hour & this has saved me a very…
- DeniseOct 17, 2016
My favorite aspect of this service is that the call is immediately answered by the person who will assist you with your issue. No phone trees or menus. The gentleman…
- CaseyOct 14, 2016
Diligent 24/7 support are always very helpful and provide clear guidance with all queries.
- SamanthaOct 14, 2016
I truly love working with Diligent. The product is awesome and the staff is fabulous.
- DebraOct 13, 2016
You have the best customer service...seriously the best.
- AllisonOct 12, 2016
The assistance I required was instantaneous. I described the problem and was given an immediate correct response. I was then followed to make sure everything was corrected. Couldn't have asked…
- BrahmOct 12, 2016
Customer service is always outstanding
- LynnOct 12, 2016
Couldn't believe that the call was answered on the second ring, and it was a REAL PERSON speaking to me. Thanks.
- MarilynOct 11, 2016
I have been a Diligent user for many years and am always appreciative of the prompt, courteous and efficient service.
- RobbieOct 11, 2016
Your support staff is WONDERFUL!
- DelorisOct 11, 2016
Considering I was calling Sunday afternoon (UK time) I thought the call was answered within an acceptable time frame and my query efficiently dealt with.
- JuliaOct 10, 2016
Customer Service is always pleasant, and patient whenever I call! I wish all customer service in Company's were the same.
- CathyOct 5, 2016
Excellent customer service experience!
- TerryOct 4, 2016
Excellent service, as always - thank you! :)
- JeannieOct 4, 2016
Great response and genuine help - keep up the good work!
- MarkOct 3, 2016
The support staff are extremely helpful and very patient. Thank you
- UrsulaOct 3, 2016
Your 24/7 technical assistance is a life saver! Thank you!
- JenniferOct 3, 2016
My experience was completely positive and the response for support team was perfect!
- LindaSep 30, 2016
I love that the support service line is answered immediately.
- GillianSep 30, 2016
Wow, Boards is absolutely awesome. I'm so impressed with you :-) Every time I think something is impossible, you have shown me that its possible. Its an absolute pleasure using…
- ReatileSep 29, 2016
The team assigned to our account has been amazing! Our GC could not have been happier.
- ColleenSep 28, 2016
I was very pleased with my experience of Diligent support, it was fast and efficient - thank you!
- TriciaSep 28, 2016
My support person was FANTASTIC!
- DonnaSep 27, 2016
Representative was friendly and responsive, as well as professional and helpful. This made communication and a resolution effective. Also, the availability of help 24/7 is a great.
- RobertSep 27, 2016
Your help desk is singularly the best I experience. Top notch, well done.
- DianeSep 23, 2016
GREAT customer service!
- HaroldSep 22, 2016
Instant service and patience.
- LindaSep 22, 2016
I love your support staff. They are so friendly and helpful.
- DenaSep 22, 2016
I always have a terrific experience working with your very efficient reps. They do an unbelievable job!!!
- HelenSep 21, 2016
Outstanding customer service - as always!
- IngridSep 20, 2016
The service is always so awesome - really appreciated.
- ColleenSep 20, 2016
Very pleased with this product and the excellent support team!
- LoriSep 19, 2016
Many thanks again for excellent customer service!
- JillSep 19, 2016
I found the service excellent: effective, polite, professional. I was calling early on a Sunday morning which made it all the more pleasing to get such a good service.
- DuncanSep 19, 2016
As always, wonderful customer service provided by the 24/7 customer support - thank you!
- DebbieSep 16, 2016
Amazing Support and very helpful - especially to new users!!
- PeggySep 16, 2016
EXCELLENT CUSTOMER SERVICE, as usual...:)
- JillSep 16, 2016
I have always found Diligent support to be the best ever. Always patient, instructions are clear and you feel they are there for you.....a great product supported by a great…
- HemiSep 15, 2016
Best customer service around!
- KathleenSep 15, 2016
Super speedy service, as helpful as ever - thank you!
- JeannieSep 15, 2016
Diligent always provide an excellent service and everyone is a pleasure to deal with and more importantly solves the query instantly
- LauraSep 15, 2016
Very impressed with the Helpdesk, 24 hours service and they are so knowledgeable and conversant that issues were resolved instantly! Thank you
- ClaraSep 15, 2016
Love the support centre. Very polite and professional yet warm and friendly. I wish all Support/customer centres were like Diligent.
- DeborahSep 14, 2016
Excellent and professional customer service
- PaulaSep 14, 2016
Great customer service and support and quick resolution, thank you!
- TuulaSep 13, 2016
Help desk was awesome I liked the fact no voice recordings - a live person answered after the first couple rings!!!
- TheresaSep 12, 2016
This service rep did an excellent job. It was a pleasure getting such good help. Thanks.
- AlexSep 12, 2016
The service is always excellent every single time I contact Diligent.
- KarenSep 12, 2016
Very efficient and prompt response. Thank you.
- YolaSep 12, 2016
As always, 100% professional assistance provided.
- DianneSep 12, 2016
Best customer support experience I have ever had.
- D’AnneSep 11, 2016
I very much appreciate Diligent's support. EVERYONE delivers the same high level of service!
- GayleSep 10, 2016
Great experience working with Diligent Boards support.
- DavidSep 8, 2016
Great support, very professional and quick. Thanks
- LizanneSep 8, 2016
I am always amazed by the fast, efficient response from Diligent Support. They are always so extremely helpful.
- KarenSep 8, 2016
Great service as always.
- SharonSep 7, 2016
Fantastic service on the helpdesk. I am not at all techie and the gentleman was extremely patient with me and so helpful! Thank you.
- HannahSep 6, 2016
Always a pleasure calling Diligent cause I know I will get quick and professional assistance.
- ReatileSep 6, 2016
Thank you for excellent, courteous service!
- Jo AnneSep 5, 2016
Seamless process with the set-up under quite a tight time-frame. All Directors and users happy.
- JanSep 5, 2016
On Sunday of a holiday weekend, access to my materials for a university course was critically important. I was thrilled that Diligent contacted me to say "you seem to be…
- TerrySep 4, 2016
I'm very happy and pleased with the support provided by Diligent.
- LaraSep 3, 2016
The Diligent support team has always been great.
- SylviaSep 2, 2016
You guys are fantastic! I will always recommend Diligent to other companies.
- MichelleSep 1, 2016
Fantastic service...If I could give a 10 out of 5 rating, I would have :)
- MarinaAug 30, 2016
Support was EXTREMELY helpful, professional, and engaging!
- RoyAug 29, 2016
AWESOME SUPPORT !!!
- SandeepAug 29, 2016
Our Board Members were extremely happy with the training they received. Excellent - thanks Oh yes thank you for making my life a lot easier too :)
- LuciaAug 28, 2016
Your support is the best I have ever experienced. I have needed help twice now and both times your rep was clear, polite and talked me through my problem.
- BillAug 26, 2016
My engagement with the Customer Success Team Sydney has always been a positive experience. The staff are always very helpful and have a thorough knowledge of the product they are…
- AngelaAug 26, 2016
Excellent customer service!
- StaceyAug 25, 2016
I'm always impressed by your awesome customer service.
- CarmenAug 24, 2016
Absolutely outstanding customer service. Ben, our Senior Customer Success Manager, was brilliant. Nothing was too hard for him. The whole implementation process was seamless, support for my team was excellent.…
- AnnaAug 22, 2016
Amazing how fast DB-Support understands what I need to know - great job.
- LuciaAug 22, 2016
Yannick was very patient and in the end provided a solution that potentially saved me a lot of time for which I am very grateful.
- ElissaAug 21, 2016
I have told lots of people about your fantastic help support - well done
- CarolAug 20, 2016
I just love working with Diligent. When I call for help it is always "an emergency" and the polite, knowledgeable, proficient service I get puts me at ease in what…
- LaurenAug 19, 2016
The support person I talked with was very helpful, polite, and professional. She was a pleasure to work with.
- ZacharyAug 19, 2016
Your customer service is superb. Always Always spot on. Thank you!!
- SharonAug 17, 2016
Customer service was terrific, pleasant and efficient.
- PeterAug 17, 2016
Have thoroughly enjoyed using Diligent...it is the gold standard.
- KarenAug 17, 2016
Very pleased with your Customer Services Team, most helpful during out of hours too!
- LizAug 16, 2016
Great, friendly service :)
- LindaAug 16, 2016
I appreciate the help on a Sunday night unsolicited, it enabled me to complete important review in advance of our board meetings.
- JamesAug 15, 2016
The Diligent support service is absolutely outstanding thank you.
- JulieAug 14, 2016
I always receive excellent service every time I contact Diligent. Everyone is so professional, polite and extremely helpful. A true pleasure to work with Diligent.
- PatriciaAug 13, 2016
Neha was an excellent implementation specialist. Very knowledgeable, helpful and patient. She did a great job. Also - love the 24x7 support as this is when I use it the…
- TimAug 12, 2016
I am always happy with the service provided by the Diligent support team.
- FayeAug 11, 2016
Time and again, the support I get from Diligent is excellent, concise, helpful - thanks!
- JohnAug 11, 2016
Thank you for customer service above and beyond excellent!!
- GaryAug 10, 2016
Tina was brilliant. She patiently explained things to me. I really appreciated her assistance.
- TallyAug 10, 2016
I was extremely impressed with the support you provided. Fast, calm, efficient and effective. Couldn't ask for more. Thank you.
- ChristineAug 10, 2016
The customer service representative are always very pleasant to work with.
- DianeAug 9, 2016
The customer service reps are always great!
- DarlaAug 9, 2016
Paul helped me greatly on Friday evening. He was quick and very helpful. He was very knowledgeable and efficient.
- SharonAug 8, 2016
Love your work - you are fabulous to deal with and service levels are really high.
- NiquiAug 5, 2016
I just love the fact that Diligent is always available to answer our questions so quickly. As you can imagine, most of those questions need immediate resolution. Thank you!! PS…
- JaneAug 4, 2016
Best and most knowledgeable service I have ever used !!!!
- JimAug 3, 2016
Customer support services are outstanding!
- PaulAug 2, 2016
Our customer service team and our representative are incredibly responsive and always do their best to resolve any level of issue that we experience (which honestly are few and far…
- JessicaAug 1, 2016
Your customer experience is one of the best I've experienced with any company
- RobAug 1, 2016
Best help desk support I have ever experienced - fantastic and thank you
- RossJul 31, 2016
Thanks - Gian was VERY helpful - particularly to have such experienced assistance available on a Sunday morning. Much appreciated !
- JayJul 31, 2016
ALWAYS impressed with the Diligent customer service. Others can learn from you! Thank you
- MarkJul 30, 2016
Service was top notch. Thank you
- MarkJul 29, 2016
Once again, the tech-team has done it! Yay! It's so nice to talk to with them. Particularly today, thank you!
- SammyeJul 29, 2016
As always, your support team is GREAT - very friendly, patient and knowledgeable. Thanks!
- CarolynJul 27, 2016
Customer service individuals have been amazing throughout the entire process. It is stressful but they all walk you through the issues and help you resolve them quickly and efficiently. I…
- EditaJul 27, 2016
Amazing! Your help desk called me, I didn't call you. I am in shock. This is the best support i have ever experienced from any vendor ever!!! WOW!!!
- MikeJul 27, 2016
For certain you must get tired of hearing how great your customer service is but I will continue to provide this feedback. Kudos to your entire Customer Service staff. Always…
- StellaJul 26, 2016
Always receive outstanding service from all of the Diligent team.
- KathyJul 26, 2016
Atena provided excellent support and was patient while I panicked! Thanks to her for being calm on a Saturday morning to help with my questions.
- SusanJul 23, 2016
I am blown away by the service that I received on a Saturday evening at 6pm. Amazing!! I am totally blown away - your service is impeccable - and I…
- CarolJul 23, 2016
Any time I need to call for support I am delighted with the assistance I receive - always so calm. Have never had a problem with the level of support…
- MaryJul 22, 2016
I am a first time caller to the help desk and was very impressed with the service received. Clear instructions. Thank you very much for your help.
- JohnJul 21, 2016
I always receive great customer service when I call Diligent. Thank you!
- JulieJul 21, 2016
I have found the transition to Diligent very smooth and the support provided by the team extremely professional.
- LynneJul 19, 2016
Support is amazing and really accommodating.
- JuneJul 19, 2016
Great Customer Service!!!
- IsaacJul 19, 2016
AWESOME SERVICE!!! Thank you.
- LindaJul 19, 2016
Excellent customer service - always!!
- TinaJul 18, 2016
Your customer service is great as is your product. I'm a big fan.
- SusanJul 18, 2016
My customer service agent was efficient, knowledgeable, effective, and SUPER friendly. I was a bit stressed out but he totally calmed me down and made the impromptu training session fun.…
- MicheleJul 15, 2016
I can't say enough good things about your customer service folks! To date, I have never had a bad experience or dealt with a negative attitude. Wow, just wow! Happy…
- KarenJul 14, 2016
Brilliant customer service!
- ChristineJul 14, 2016
Fantastic customer support. Thank you.
- PamelaJul 14, 2016
Your tech support team is the best. I appreciate never having to hold and they are very responsive.
- StaciJul 12, 2016
Done fast, efficient and friendly, very pleased.
- FredJul 9, 2016
Diligent provides A+ customer service every time!
- KathleenJul 9, 2016
Diligent makes my life so much easier and support is top notch. Thanks!
- CarlaJul 8, 2016
Impressive service coupled with a pleasant, knowledgeable and understanding personal response.
- DickJul 8, 2016
Always a pleasure and a great client experience.
- JayJul 7, 2016
Diligent has outstanding customer service not to mention a great product! I would highly recommend them to others.
- MarieJul 7, 2016
Consistently phenomenal service.
- DavidJul 7, 2016
One of the best help desk experiences I have had!
- KarenJul 6, 2016
To have a "live" knowledgeable and friendly person answer the phone each time without the need to go through a menu of options is simply a delight! Thanks for this…
- LailyJul 5, 2016
I have been most happy with Diligent Boards. The team have been responsive on all occasions and solved all inquiries made. Thomas's training was very thorough and he has responded…
- LequitaJul 3, 2016
Great experience! So friendly and professional! Thank you so much
- WilliamJul 2, 2016
First rate service.
- DougJul 1, 2016
I love your Customer Service. Always know my questions are going to be answered politely and FAST.
- SueJun 30, 2016
I find all of Diligent personnel that I have interacted with to be very personable and very informed and highly conversant with the product. I have been assisted highly satisfactorily…
- LaurelJun 30, 2016
Your support team, Team Gold and everyone I've worked with at Diligent has been superb!!
- GlendaJun 29, 2016
Very pleasant individual who responded very well to my cranky, end of the day, why is this going on attitude!! She managed to put a smile on my face by…
- DeborahJun 29, 2016
EXCELLENT Customer Service. Thank you!
- Sue AnnJun 28, 2016
This was my first call to the support team and I was very pleased.
- DavidJun 28, 2016
Patrick is the best resource / support person I have ever dealt with. Always available, always professional and always fixes our problems - whatever time of the day or night,.…
- BarbJun 27, 2016
All together a great system.
- BradyJun 26, 2016
Fantastic customer support!
- MaureenJun 26, 2016
The 24 hour support teams are excellent.
- ZekiyeJun 24, 2016
The process of implementation for Diligent has been very smooth, everyone is very helpful and care to their customer's needs.
- IrvanJun 24, 2016
Frankly some of the best phone support I've ever had.
- DavidJun 24, 2016
Kudos for not having a phone tree.
- PaulJun 23, 2016
I am extremely impressed, and pleased, with both the professionalism and responsiveness that I experienced. Very well done and kudos to your staff and organization.
- AnthonyJun 22, 2016
Overall, a pleasure to deal with Diligent.
- RowlandJun 21, 2016
Excellent, prompt polite customer service. Thanks!
- StephenJun 20, 2016
Thrilled that Diligent answered with a live person and resolved my problem immediately. I was in my board meeting and would have not been able to continue/contribute without your excellent…
- TinaJun 20, 2016
Tina was awesome!!!! She explained everything to me in a calm, patient and understandable manner. I cannot say enough how impressive the client support services are at Diligent. I couldn't…
- TheresaJun 17, 2016
Great, friendly service yet again!
- AndreaJun 16, 2016
The support specialist was very courteous and helpful. He stayed on the line while I tried his suggestion to fix the problem. I was very happy with the assistance he…
- LaurieJun 16, 2016
- LindaJun 15, 2016
Greg was extremely helpful and polite. He solved the problem quickly and efficiently. Great customer service.
- CynthiaJun 15, 2016
I am new to Diligent and so far I am very pleased.
- DeniseJun 15, 2016
Your technician identified my problem immediately. The call and solution took only 5 minutes.
- FrancisJun 14, 2016
Great job! Thanks for making it easy and painless to call.
- DoraJun 14, 2016
Always thorough and PATIENT! Much appreciated.
- MartyJun 10, 2016
Support was first class, polite and great kindness.
- JocelynJun 10, 2016
Great customer service! Thank you!
- JudyJun 10, 2016
I was very surprised when the tech called me. She saw that I was having a problem signing in and called me to help. THAT IS SUPER SERVICE!!!!!!! THANK YOU
- TomJun 10, 2016
The Diligent support team is always very helpful - it is a pleasure to deal with them.
- BrendaJun 8, 2016
Always good Support service :)
- RodneyJun 8, 2016
I have never had such a wonderful customer service experience.
- RachelJun 7, 2016
Thank you for your timely answer and assistance. Zero issues to communicate and a 5 out of 5 on the service. Thanks.
- BrendenJun 7, 2016
Jared was very polite, professional and knowledgeable - wonderful customer service - thank you.
- RobJun 7, 2016
Thanks so much. This was a refreshingly prompt friendly and supportive experience. Great job.
- NancyJun 6, 2016
The service was excellent, very helpful and friendly.
- KentJun 3, 2016
I am ALWAYS impressed by Diligent's support team. Excellent service; fantastic product.
- AllanJun 2, 2016
I have used the support line several times. Everyone is so warm, friendly, and professional. Fabulous customer service!!
- LindaJun 2, 2016
I am so happy that I was able to call at such a late hour of the night!
- DeniseJun 2, 2016
I never cease to be amazed at how wonderful your team is.
- SusanJun 2, 2016
I wish other companies we work with were this responsive! I can't think of anything you could do better and couldn't be more pleased with the level of service and…
- MichelleJun 1, 2016
Thanks for the great experience with Diligent which has saved the world with less paper being wasted and also cost of couriers and time sorting, stapling, couriering paper copies. Ben…
- RayleneJun 1, 2016
It was perfect and very efficient! Thank you
- MadeleineJun 1, 2016
The Diligent team have been fantastic to work with and I would highly recommend them to any company.
- KellyJun 1, 2016
Excellent, knowledgeable and patient customer service. Very pleased!
- SonjaJun 1, 2016
The enthusiasm and easy-to-understand training sessions have made it so easy for me and the board to pick this up quickly. Also, this weekend I rang the help desk several…
- TiaJun 1, 2016
Really excellent help desk, so efficient and knowledgeable.
- NadineMay 31, 2016
Today's support was outstanding. I locked myself out of Diligent accidentally and the Support Representative rang me before I even had a chance to ring Diligent. Very impressive.
- SibylleMay 29, 2016
Diligent has made a significant contribution to the efficiency in the Corporate Governance Office. We have received extremely positive feedback from the Board.
- CatherineMay 27, 2016
Best customer service I have experienced than any other company.
- LynnMay 26, 2016
- LynnMay 26, 2016
Great customer relationship management!
- AmandaMay 26, 2016
GREAT customer service - THANKS!
- CarolynMay 25, 2016
I have to commend the Diligent Boards team especially our account relationship manager. Her response time is phenomenal and I usually get a response within 24 hours of logging an…
- GeorgeMay 25, 2016
Always delighted with the support - first class service every time!
- MargaretMay 24, 2016
Juan did a great job getting me all set up.
- CharlesMay 24, 2016
I always find the NZ team is very helpful and offer very professional service. I always feel comfortable speaking with them. Thank you.
- PhilomenaMay 24, 2016
Your support is always excellent in all respects. Keep up the good work!
- GaryMay 23, 2016
Love love love your support system.
- AnneMay 23, 2016
Excellent, prompt, courteous and professional service. Extremely pleased.
- PatMay 23, 2016
Diligent has already exceeded our expectations. Our customer experience from the start has been fantastic!
- AndreaMay 22, 2016
Glynis figured out my problem right away and had me up a running in no time. Great service!
- DavidMay 20, 2016
Diligent Tech Support staff are very friendly and take extra steps to ensure client's needs are met to satisfaction. Keep up the great work!
- RenaMay 19, 2016
This was my 2nd time using Diligent Support and both times were excellent service. This time I was working with Cheryl and she was very polite, understanding and helpful. Thank…
- LisaMay 19, 2016
I love the diligent program. Super user friendly and everyone is always very responsive and great to work with.
- CathyMay 18, 2016
Very positive experience. Very helpful. Efficient. Very satisfied.
- KimMay 18, 2016
Response time was great especially given it was late and the weekend.
- LindaMay 18, 2016
We've been using Diligent for 2 years now and always receive all positive feedback from our end users.
- JoanaMay 18, 2016
Paulina is a star. Thanks for all your help.
- RosemaryMay 18, 2016
My experience was an example of how customer service should be applied by all companies. Very impressed.
- LizMay 17, 2016
Always so far happy with the service and how promptly our queries are answered.
- SueMay 17, 2016
I called Diligent tech support from London at 3 am and surprisingly to me was able to get tech support.
- RandallMay 17, 2016
Perfection, as always. I wish every company operated its support line the way you guys do.
- ShannonMay 16, 2016
Nancy was an excellent teacher. She is always available, polite, friendly and professional. She knows the product by heart. All board members were satisfied and they already started to use…
- OdetteMay 13, 2016
Your folks on the Diligent Support Line are rock stars!
- AngelaMay 13, 2016
Raydell was very knowledgeable, personable and I was very satisfied with my contact with him.
- MichelleMay 13, 2016
Your support services are the best out there. Bar none.
- ThomasMay 12, 2016
Your help desk staff are amazing.
- KirstenMay 12, 2016
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