Diligent wins two Customer Service awards in 2015 Asia-Pacific Stevie Awards
SYDNEY, MAY 27, 2015 — Diligent the global leader in information-sharing and collaboration tools for boards and leadership teams, has been named winner of two Bronze Stevie® Awards in the “Customer Service Department of the Year” and the “Customer Team of the Year” categories in the second annual Asia-Pacific Stevie Awards.
Al Percival, Managing Director for APAC at Diligent, believes that excellent customer service has been instrumental in Diligent’s continued growth in Australia and a client retention rate* of 99 percent.
“Top-quality customer service is ingrained in our culture. We strongly believe that the delivery of exceptional service to our more than 96,000 users is as important to our business as providing a top-tier digital board portal that is highly intuitive to use and protected by world-class security,” said Percival.
“Diligent’s success in Asia Pacific can be attributed to our high-calibre customer service team and their unwavering commitment to go above and beyond on behalf of our users. A significant number of APAC companies rely on Diligent, and they are continuously telling us how greatly they value 24/7/365 access to assistance no matter where they may be located across APAC. Winning not only one, but two, Bronze Stevie Awards in Asia Pacific for our Customer Service is a great honour and reinforces Diligent’s dedication and commitment to delivering the highest level of support for our clients.”
Diligent offers 24/7/365 support, using a “follow the sun” model. In fact, 99 percent of all support calls are answered immediately by a deeply knowledgeable Diligent employee. The awarding of these Asia-Pacific Stevie Awards follows a string of awards around the globe, including a recent International Service Excellence Award.
Diligent is the only board portal provider where 99 per cent of all incoming calls are answered live by a knowledgeable employee due to the critical and time-sensitive nature of its service offering.This unparalleled response rate was achieved while Diligent experienced a 28 per cent increase in the number of worldwide users, from 72,600 by year-end 2013 to 92,700 by year-end 2014.
The Asia-Pacific Stevie Awards are the only business awards program to recognise achievement in the workplace in all 22 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs, such as The International Business Awards, for more than a decade.
Over 96,000 individual directors, executives and teams worldwide rely on Diligent Board Member Services, Inc. (NZX:DIL) to speed and simplify how meeting materials are produced, delivered, reviewed and voted on. Providing the world’s most widely used meeting portal via iPad, Windows devices and browsers – Diligent has pioneered ease of use, stringent security, and superior training and support since 2001. The Diligent Boardbooks solution provides executives and senior management with immediate access to their most time-sensitive and confidential information along with the tools to review, discuss and collaborate on it. It also helps administrative staff accelerate production and delivery, and corporate executives streamline board communications and decisions.
SAFE HARBOR STATEMENT
Statements made in this press release that state Diligent Board Member Services, Inc.’s or management’s intentions, beliefs, expectations, or predictions for the future are forward-looking statements within the meaning of The Private Securities Litigation Reform Act of 1995. Readers are cautioned that these statements are only predictions and may differ materially from actual future events or results. All forward-looking statements are only as of the date of this press release and Diligent Board Member Services, Inc. undertakes no obligation to update or revise them. Such forward-looking statements are subject to a number of risks, assumptions and uncertainties that could cause Diligent Board Member Services, Inc.’s actual results to differ materially from those projected in such forward-looking statements. For example, if we do not successfully develop or introduce new product offerings, or enhancements to our existing Diligent Boardbooks offerings, or keep pace with technological changes that impact the use of our product offerings, we may lose existing customers or fail to attract new customers and our financial performance and revenue growth may suffer. Factors which could cause our actual results to differ materially from those projected in forwardlooking statements include, without limitation, economic, competitive, regulatory and technological factors affecting Diligent Board Member Services, Inc.’s operations, markets, products, services and other factors set forth in Diligent Board Member Services, Inc.’s updated Risk Factors filed as Part II, Item 1A to its Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on May 11, 2015 (see filing for further information).
* Client retention rate based on number of clients and not including “unavoidable” client reductions due to bankruptcy or M&A.