Diligent Corporation Wins Gold in Best in Biz Awards International 2015
Diligent named the Gold winner for “Most Customer Friendly Company of the Year”
WELLINGTON, NEW ZEALAND – THURSDAY, OCTOBER 22, 2015 – Diligent Corporation (NZX: DIL), leading provider of secure corporate governance and collaboration solutions for boards and senior executives, won gold in the “Most Customer Friendly Company of the Year” category in the Best in Biz Awards International 2015, the only independent business awards program judged by members of the press and industry analysts. More than 250 public and private companies from over 30 countries and representing all sectors of the global economy competed in this year’s international program. Diligent was also named “Most Customer Friendly Company of the Year” in the Best in Biz North America Awards last year.
“We are thrilled to be named a gold winner for the second year in a row. Recognition from this prestigious organization further validates our dedication to delivering best-in-class customer service to our clients,” said Jeff Hilk, Chief Customer Officer at Diligent. “Client support is an integral part of what we do, and it is an honor to be recognized at the international level for our customer service by the Best in Biz Awards.”
In 2014, Diligent received more than 62,000 incoming support calls. More than 99 percent of these calls were immediately picked up by a support staff member, and fewer than three out of every 1,000 required a call back. All answered calls were picked up directly by a person with no queueing or directory tree. In addition to Diligent’s Customer Support Team, all Diligent customers are also assigned a dedicated Customer Success Team, which provides unlimited training to all users and is also readily available to provide additional customer assistance.
The winners of the Best in Biz Awards 2015 International were determined based on scoring from a panel of 26 judges drawn from top-tier news, business, finance and technology publications and media outlets from 19 countries, with all continents represented. This year’s judging panel included writers and contributors to such publications and organizations as ARD (Germany), Asian Power (Singapore), BBC Radio (United Kingdom), Bennett Business Connections (Canada), Business Breakfast (United Arab Emirates), Choice (Australia), Computer Hoy (Spain), CTV (Canada), Gamers Intuition (United States), IAA Magazine (United Arab Emirates), InBusiness (Cyprus and Greece), Irish Independent (Ireland), J Arnold & Associates (Canada), Jerusalem Post (Israel), Kaiser the Sage (Philippines), MediaPost (United States), Radio Ngati Porou (New Zealand), TechHim (India), The Engaging Brand (United Kingdom), Vancouver Sun (Canada), Ventures Africa and Enterprise54.com (Nigeria), Vyapar (India), Wirausaha & Keuangan (Indonesia), WirelessDuniya (India) and Xbox Plus (Brazil).
For a full list of gold, silver and bronze award winners in Best in Biz Awards 2015 International, visit: http://intl.bestinbizawards.com/intl-2015-winners.
About Diligent (NZX: DIL)
Diligent is the leading provider of secure corporate governance and collaboration solutions for boards and senior executives. Over 3,300 clients in more than 60 countries and on all seven continents rely on Diligent to provide secure, intuitive access to their most time-sensitive and confidential information, ultimately helping them make better decisions. The Diligent Boards (formerly Diligent Boardbooks) solution speeds and simplifies how board materials are produced, delivered and collaborated on via any device, removing the security concerns of doing this by courier, email and file sharing. Diligent is a publicly listed company (NZX: DIL) with nearly $US 100 million in annual recurring revenue, based on previously reported revenue retention rates. Visit www.diligent.com to learn more.
Safe Harbor Statement
Statements made in this press release that state Diligent’s or management’s intentions, beliefs, expectations or predictions for the future are forward-looking statements within the meaning of The Private Securities Litigation Reform Act of 1995. Readers are cautioned that these statements are only predictions and may differ materially from actual future events or results. All forward-looking statements are only as of the date of this press release and Diligent undertakes no obligation to update or revise them. Such forward-looking statements are subject to a number of risks, assumptions and uncertainties that could cause Diligent’s actual results to differ materially from those projected in such forward-looking statements. For example, if the quality of our customer service declines, our financial performance and revenue growth may suffer. Factors which could cause our actual results to differ materially from those projected in forward-looking statements include, without limitation, economic, competitive, regulatory and technological factors affecting Diligent Corporation’s operations, markets, products, services and other factors set forth in the Company’s Risk Factors included in its Annual Report on Form 10-K filed with the SEC on March 16, 2015.