Diligent Board Member Services Named Finalist for Two American Business Awards℠
NEW YORK, JUNE 3, 2013 — Diligent Board Member Services (NZX: DIL) (www.boardbooks.com) today announced it has been named a finalist in The 2013 American Business Awards. Diligent’s customer support team is honored in two categories: “Customer Service Team of the Year” and “Customer Service Department of the Year,” and is now eligible to win a Gold, Silver or Bronze Stevie™ Award.
“We are delighted to be a finalist in two customer service categories of The 2013 American Business Awards,” said Jeffrey Hilk, executive vice president and director of client services at Diligent Board Member Services. “Providing excellent customer service is in Diligent’s DNA, and is a clear differentiator for us. As we simplify how board materials are produced, delivered and reviewed, we are proud to provide our clients with a level of customer service they can find nowhere else.”
Diligent has implemented a “follow the sun” support model with dedicated staff located in three regions – North America, Europe and Asia Pacific – to provide 24/7/365 service and support to its customers, more than 58,000 individual directors, executives and board teams representing 2,800 boards in 32 countries. With its Diligent Boardbooks® secure board portal solution, the company is the only board portal provider to answer 100 percent of incoming support calls live, with 98 percent of those calls answered directly by Diligent support engineers who are able to solve the customer’s question.
When Superstorm Sandy left 80 percent of the company’s US support staff without electricity and 100 percent without transportation, Diligent’s global team still answered a remarkable 97 percent of all customer service calls, with support engineers in Europe and New Zealand putting in 13-hour days to cover for their displaced US colleagues. Clients consistently give Diligent high marks and praise for customer service, which is critical to its impressive 97 percent customer retention rate (even including companies that merge or close).
The American Business Awards are the nation’s premier business awards program. All organizations operating in the US are eligible to submit nominations – public and private, for-profit and non-profit, large and small. The American Business Awards will be presented at two awards events: the ABA’s traditional banquet on Monday, June 17 – in Chicago for the first time, after 10 years in New York; and the new product technology awards event on Monday, September 16 in San Francisco.
Finalists were chosen by more than 140 business professionals nationwide during preliminary judging in April and May. More than 150 members of nine specialized judging committees will determine Stevie Award placements from among the Finalists during final judging May 13-24.
Details about The American Business Awards and the list of Finalists in all categories are available at www.StevieAwards.com/ABA.
ABOUT THE STEVIE AWARDS
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the AsiaPacific Stevie Awards, will debut this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com/ABA.