Diligent Board Member Services Moves Corporate Headquarters to New Office Space to Accommodate Increased Employee Headcount amid Strong Client Growth
Signs 10-year lease at 1385 Broadway in Manhattan for full floor measuring 22,000 square feet
NEW YORK, NOVEMBER 19, 2013 — Diligent Board Member Services, Inc. (NZX: DIL) (www.boardbooks.com), provider of the world’s most widely used board portal, has moved its corporate headquarters to 1385 Broadway, located between 37th and 38th Streets in New York City. The company signed a 10-year lease for a full floor, measuring approximately 22,000 square feet in the 23-story office building, to meet the needs of its rapidly expanding employee headcount and continue to deliver award-winning client service.
Diligent increased its employee base in New York by 36 percent over the last year, growing to about 90 employees in the third quarter of 2013, up from 66 employees a year earlier. At its previous office location, Diligent started with one floor and expanded to three isolated floors totaling 13,500 square feet of space over a seven-year period.
“Our new, larger office space will facilitate greater collaboration amongst our employees, and the better work environment will further boost satisfaction and aid our recruitment efforts,” said Alex Sodi, Diligent’s president and CEO. “We wanted to move to a location that caused minimal disruption to our employees’ commutes, and was large enough to accommodate our business needs.”
Diligent’s expanding service and support team has scaled to match its global client growth rate over the past year. Instead of one account manager for each customer, Diligent assigns each client a complete service team for the duration of the relationship. In June 2013, Diligent was awarded a Gold Stevie® Award in the “Customer Service Team of the Year” category and a Bronze Stevie® Award in the “Customer Service Department of the Year,” recognizing the company’s continued dedication to exemplary client service.
Today, over 3,200 boards and 68,000 users worldwide use the Diligent Boardbooks® solution. The company maintained its impressive client retention rate of 97% in the third quarter of 2013.