Diligent Board Member Services, Inc. Honored As Gold Stevie® Award Winner in 2013 American Business Awards℠
NEW YORK, JUNE 18, 2013— Diligent Board Member Services, Inc. (NZX: DIL) (www.boardbooks.com), provider of the world’s most widely used secure board portal, was presented with a Gold Stevie® Award in the “Customer Service Team of the Year” category and a Bronze Stevie® Award in the “Customer Service Department of the Year” category, at the 11th Annual American Business Awards last night.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the US are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
The awards were presented at a banquet at the Fairmont Millennium Park Hotel in Chicago last night.
“This recognition by the American Business Awards is a testament to the unstinting commitment to provide exceptional customer service by each and every member in our organization,” said Alex Sodi, president and CEO of Diligent Board Member Services, Inc. “We believe that our exemplary, white-glove customer service gives us the edge, and has been one of the primary factors behind the company’s enviable 97 percent customer retention rate.”
Diligent’s rapidly expanding service and support team has scaled to match its 100 percent growth rate last year. Instead of one account manager for each customer, Diligent assigns each client a complete service team for the duration of the relationship. Staff members provide one-on-one personal training for every single director who uses the secure board portal solution, regardless of whether training requires a series of in-person meetings or phone tutorials. And even through Superstorm Sandy, which left 80 percent of the company’s support staff at its New York City headquarters without electricity and 100 percent without transportation, the Diligent team comprising support engineers in Europe and New Zealand worked 13-hour days to cover for their displaced US colleagues, answering immediately a remarkable 97 percent of all customer service calls during the traditionally busy earnings season in the US.
Stevie Award winners were selected by more than 320 executives nationwide who participated in the judging process this year. More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others.
“This year’s American Business Awards was outsized in every way,” said Michael Gallagher, Stevie Awards founder and president. “More entries and more judges than ever before, and I’d have to say the most impressive collection of nominations we’ve ever received. We congratulate all of this year’s Stevie winners for their outstanding work.”
Details about The American Business Awards and the lists of Stevie Award winners who were announced on June 17 are available at www.StevieAwards.com/ABA.
ABOUT THE STEVIE AWARDS
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the Asia-Pacific Stevie Awards, will debut this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com/ABA.
SAFE HARBOR STATEMENT
Statements made in this press release that state Diligent’s or management’s intentions, beliefs, expectations, or predictions for the future are forward-looking statements within the meaning of The Private Securities Litigation Reform Act of 1995, including without limitation Diligent’s revenue outlook for the second quarter and full year 2014. Readers are cautioned that these statements are only predictions and may differ materially from actual future events or results. All forward-looking statements are only as of the date of this press release and Diligent undertakes no obligation to update or revise them. Such forward-looking statements are subject to a number of risks, assumptions and uncertainties that could cause Diligent’s actual results to differ materially from those projected in such forward-looking statements. For example, if we do not successfully develop or introduce new product offerings, or enhancements to our existing Diligent Boardbooks offerings, or keep pace with technological changes that impact the use of our product offerings, or suffer security breaches or service interruptions, we may lose existing customers or fail to attract new customers and our financial performance and revenue growth may suffer. Factors which could cause our actual results to differ materially from those projected in forward-looking statements include, without limitation, economic, competitive, regulatory and technological factors affecting Diligent Board Member Services, Inc.’s operations, markets, products, services and other factors set forth in the Company’s Risk Factors included in its Annual Report on Form 10-K/A filed with the SEC on May 20, 2014.