Midcoast Regional Redevelopment Authority (MRRA) decreases administrative time with Diligent Boards

Midcoast Regional Redevelopment Authority (MRRA) is a public municipal corporation established by the Maine State Legislature tasked with redeveloping a former naval air station in Brunswick from military use to civilian use. MRRA has 11 board members that have what Kathy Paradis refers to as “quite a daunting task” of converting 230 buildings and hangers, and two 8,000 foot runways.

CHALLENGE

One of Paradis’s responsibilities is compiling necessary paper documents into a “Board Packet,” for board member meetings. “Before Diligent, the process for getting out the packet was chaotic.” Said Paradis. Most of the time, she receives documents late, which means tearing the packet apart to include the necessary documents.

APPROACH

Paradis needed a digital solution that was intuitive and user-friendly. Paper materials were an unreliable medium for such a large amount of information and it was a burden to carry around, especially for the board members. In order to take the chaos out of her work, Paradis started using Diligent Boards to manage MRRA files.

RESULTS

Diligent Boards quickly became MRRA’s chief administrative tool. “Diligent has really changed how the packet gets out, I can click a button, upload and it’s done! It’s simple, it’s intuitive and user friendly,” Paradis stated, she now compiles and delivers the Board Packet in much less time, which offers her extra hours to apply to other projects. Instead of lugging around a large packet of papers to every meeting, MRRA board members use Diligent Boards on their iPads, “they love it!” Paradis‘s main function at MRRA is to keep the board members happy, and with Diligent technology it has become much easier.

  • Before Diligent, the process for getting out the packet was chaotic.
  • Kathy Paradis

    Executive Administrative Assistant

    Diligent has really changed how the packet gets out, I can click a button, upload and it's done! It's simple, it's intuitive and user friendly.