Bombardier maximises efficiency using Diligent Boards

Bombardier is a leading manufacturer of boats, planes and trains headquartered in Montreal, Canada. With the service of over 70,000 employees and 15 diverse Board members from around the world, Bombardier has 80 engineering and production sites in 26 countries. Innovative technology is key in managing such a vast operational network like Bombardier’s.

CHALLENGE
According to Daniel Desjardins, Senior Vice President, General Counsel and Corporate Secretary of Bombardier, they weren’t necessarily trying to solve any specific problems but instead were searching for ways to make the organization more efficient. Throughout the year, Bombardier has meetings between 4 committees and the Board which means the circulation of many paper materials. For Desjardins, it is important to keep track of Bombardier’s documents and have the ability to quickly pull older, archived files.

APPROACH
For Chantal Robitaille, Senior Director, Legal Services and Assistant Secretary of Bombardier she wasn’t aware that so much time could be saved compiling Board meeting documents until Diligent was introduced. Robitaille stated, “not only is [Diligent] efficient, we save time, but we believe we are reducing the risk of mistakes.” What Desjardins appreciates is the overall seamlessness of converting Board meetings from a paper medium to a digital medium, “we still offered a paper solution with Diligent so [Board members] could ease off into the digital world…no one asked for it.”

RESULTS
Diligent has become an important tool for Bombardier meetings and has been accepted by the Board of Trustees. Robitaille and her assistant are administrators of the Diligent system and when they contact Diligent for technical support they are transferred to a French contact, “you take good care of your French customer!” she states. Desjardins is also receiving positive feedback from all Board members who say they are referring the product to their colleagues and friends. Desjardin states, “through Diligent…we’re not focused on the paper, we’re focused on the content of the dialogue on the issue at hand so there is a good debate with the Board.”

  • not only is [Diligent] efficient, we save time, but we believe we are reducing the risk of mistakes
  • Chantal Robitaille & Daniel Desjardins

    General Director Legal Counsel & Senior Vice President, General Counsel and Corporate Secretary

    through Diligent…we’re not focused on the paper, we’re focused on the content of the dialogue on the issue at hand so there is a good debate with the Board.