董事会和领导团队的安全协作


of information and collaboration. Securely.

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我们的产品

我们的目标是设计出更实用的产品。于是我们开始仔细研究人类与技术交互的方式,然后反复测试。直到我们确信,我们的解决方案是最出色的 – 可以根据您的需求轻松配置和调整。因此,我们的董事会门户是改善沟通和决策制定的最直观的方式。同时,它提供许多切实可行的优势,如降低制作成本、支持可持续发展目标、节约管理 IT 时间及成本。

  • 推进会议流程

    更为智能的工作流程改善了董事会文件包的创建、组织和交付方式。因此,用户可以有更多的时间制定高质量的决策。

  • 改善董事会的访问功能

    使用 Diligent BoardsTM 的用户除了参加会议外,还可以查找搜索词、更新、笔记和之前的链接。

  • 执行无纸化决策

    Diligent BoardsTM 借助可高度自定义的工具和增强的可查看董事会未完成活动和投票进度的能力,简化了投票、审批和评估流程。

  • 提供一致的在线-离线体验

    无论用户在线还是离线,均不会离开此应用程序。下载后无需清除下载内容,离线时做的笔记将在用户重新在线后无缝同步。

  • 最大程度降低董事会费用

    通过集中删除笔记和每次会议后归档干净版董事会文件包等功能,可以严格实施组织的文档保留策略。

如何让您受益

下面介绍了我们的董事会软件如何在保持机密性的同时,帮助您的董事会和高管取得更佳效果。
  • Indian_man_staring_at_your_computer_in_the_backgroundIT 和安全管理

    • IT 和安全管理
    • 帮助确保所有用户设备的数据完整性、移动性和安全性,同时最大程度地降低 IT 服务要求。
    • 了解更多

    Indian_man_staring_at_your_computer_in_the_background
  • Corporate_Sec公司秘书

    • 公司秘书
    • 通过功能强大的工具简化工作流程,安全地编写、更新和加速交付董事会信息,为您和您的董事会全程提供支持。
    • 了解更多

    Corporate_Sec
  • General_Counsel总法律顾问

    • 总法律顾问
    • 通过设立访问权限和文档处理策略,降低您的董事会和公司的法律风险。
    • 了解更多

    General_Counsel
  • woman_with_tablet管理员

    • 管理员
    • 采用强大的工具编写董事会材料以简化工作流程,并定义用户权限,在整个流程中为您及您的董事会提供支持。
    • 了解更多

    woman_with_tablet
  • Board_member董事会成员

    • 董事会成员
    • 即时安全地访问董事会材料和董事评论,可以提高管理的有效性和制定更明智的决策,从而帮助用户履行其受托责任。
    • 了解更多

    Board_member
  • C_Level首席级高管

    • 首席级高管
    • 无论离线还是在线,无论在何地,可为您的董事会及领导团队提供其所需的移动信息和工具,最大限度增加他们贡献给组织的时间和价值。
    • 了解更多

    C_Level

看看谁在使用我们的产品

下面是我们几位卓越的客户。
案例研究

了解更多

逾 140,000 位董事会成员和高管信赖 Diligent

在注重安全性的公司中,Diligent Boards 比任何其他企业治理与协作解决方案都使用得更加广泛。 这些公司当中,有许多公司属于安全门槛最高的行业,如金融服务、国防和医疗保健。

了解更多

我们会尽最大努力达到和超越客户的高标准要求。

下面是客户对我们的努力所做的评价。

让客户满意的服务

您可以随时致电我们,我们的全球支持团队成员将在 5 秒钟内接通电话并提供卓越的服务。

  • Great product and super customer service.

    Matt April 20, 2017
  • The services with Diligent is always fast and professional.

    Tish April 17, 2017
  • Support has always been excellent from Diligent; even on Bank Holiday Monday.

    John April 17, 2017
  • The operator was available for my late-night call, was very knowledgeable, and was superbly helpful. Thanks!!

    Michael April 12, 2017
  • Every time I have called Support they are friendly, knowledgeable and my problem has been resolved in under 5 minutes!!!

    Carla April 11, 2017
  • Customer service is exceptional as always.

    Jude April 10, 2017
  • BRILLIANT SERVICE.

    Tracey April 07, 2017
  • Very happy with the support and training we received, all our board members had positive things to say (and that doesn’t happen often). Great job by the Diligent team!

    Vickie April 05, 2017
  • The service is superb. I have called for support a few times and it has always been a remarkable experience. Very professional, calming, easy to follow and friendly. I can honestly say it is the best service I have ever received from a support line/help desk. Great job in selecting the right talent to represent your brand!

    Cynthia April 04, 2017
  • Customer service has been second to no other!

    Lori April 04, 2017
  • This is the best experience I have had with a contractor in decades. Literally. Everyone was incredibly responsive, the product is great, couldn’t have gone more smoothly.

    Kae April 03, 2017
  • Excellent customer support as always!

    Sandra April 03, 2017
  • Thank you for getting me sorted so quickly ahead of my board meeting.

    Thomas April 03, 2017
  • Top support service. Really well done.

    John April 03, 2017
  • Diligent has one of the best support teams of any provider I work with. Thank you.

    Gregg March 29, 2017
  • Very satisfied with the attention and service I got from Diligent. A great experience.

    Julius March 29, 2017
  • Diligent truly has the best telephone customer support of any company that I’ve ever dealt with – corporate or individual – bar none!

    Michael March 28, 2017
  • Proactive problem identification is excellent, prompt response and resolution also super – it is 4am for me, not many service providers solve problems at that time

    Andrew March 27, 2017
  • I have been so impressed with how smoothly this has all gone.

    Janine March 23, 2017
  • My first experience was your client service team was most efficient, helpful and successful. thanks.

    Charles March 23, 2017
  • A-plus service

    Jerry March 22, 2017
  • Once again your customer service folks saved the day…they are AWESOME. Never make me feel dumb and can ALWAYS help me get it done! So appreciate working with your great folks!

    Liz March 20, 2017
  • Our time management has improved right from the first meeting.

    Girjesh March 17, 2017
  • We have found the customer support/service team to be exceptional. They have responded to each of our calls and emails in a timely and professional manner. Their expertise has solved any issue or question we have had. Rank the team A++++

    Nick March 16, 2017
  • Amazing customer service from all your team.

    Wendy March 15, 2017
  • Customer Support perfect as always. Thanks again!

    Sandra March 14, 2017
  • As always, the Diligent support team is extremely helpful and quickly addresses my questions.

    Maricella March 10, 2017
  • Thank you for the prompt, courteous assistance! I was back to work in no time! :o)

    Debra March 09, 2017
  • Diligent rocks!

    Carla March 08, 2017
  • Love DILIGENT!!!!

    Sandra March 08, 2017
  • Our experience with the Diligent team lead has been exemplary. Professional, responsive, courteous and timely. The positive experience of our users with Diligent has reflected well not just on Diligent but on our project team and systems administrators who managed the implementation and uptake of the Board Portal.

    Graham March 08, 2017
  • Your customer support is awesome!

    Shirley March 06, 2017
  • Great service again. Thank you! makes my job a lot easier working with the Diligent team 🙂

    Stephanie March 03, 2017
  • Your Customer Service team are excellent. They are friendly, knowledgeable and extremely efficient. We’ve also received excellent service from our Customer Success Manager. Jacques has made himself available to our admin team and to all of our users and he’s already traveled out to us twice to deliver face to face training. Our feedback so far is 100% positive.

    Hannah March 03, 2017
  • Your Customer Service area is the best. So helpful and courteous.

    Jayne February 17, 2017
  • Excellent service as always from Diligent Support.

    Barbara February 17, 2017
  • I have called Customer Service at least a dozen times since we purchased Diligent and I have to say Diligent Customer Service is the best Customer Service I have experienced. My call is always answered on the first ring and there are no menus or prompts to follow. It is as though you are just waiting for my call. Don’t change a thing, you are perfect!

    Cathi February 07, 2017
  • Diligent has wonderful customer service…always prompt and courteous. I appreciate how knowledgeable they are.

    Jennifer February 07, 2017
  • Always pleased with Diligent’s product and the availability of the customer service.

    Jennifer February 07, 2017
  • Diligent provides excellent customer service, your people represent you well. I am always pleased with the kind of support I receive whenever I have a questions. Great job!

    Pat February 07, 2017
  • I can’t speak highly enough about the job Samantha and her team have done in getting our board setup on Diligent. They have been universally knowledgeable, friendly, and proactive. Great service!

    Stephen February 07, 2017
  • Great bonus having a 24 hour hotline to call. Thank you!!

    Ashley February 06, 2017
  • EXCELLENT Customer Service!!

    Gail February 03, 2017
  • OUTSTANDING customer service! The technician was extremely helpful and coached me through an area I had never worked with before. Her patience was deeply appreciated and my frustration was eliminated! Thank you!

    Marcia February 02, 2017
  • Best service!

    Vincent February 01, 2017
  • Always get wonderful service! Best customer service I’ve ever experienced!!!

    Liz January 31, 2017
  • Excellent Service every time I have called. Thank you for being there for my questions no matter how big or small or stressed 🙂

    Patty January 31, 2017
  • I phoned on a Sunday night from the U.S., not expecting an answer. Instead, I got a dude from Christchurch N.Z. who took me through the set-up and got me enrolled expeditiously. Fantastic!

    Thomas January 30, 2017
  • Love, love, love our team from Diligent. Very responsive, have the answers before we’ve finished our questions, just delightful.

    Danell January 30, 2017
  • Great support from Alfred. Worked out the issue without fuss. Top notch service.

    David January 30, 2017
  • The Diligent team has been extremely helpful and responsive to my issues/questions which I have posed to them numerous times. It’s a delight to work with a team who is very polite and professional – excellent feedback. Thanks!

    Ann January 30, 2017
  • Diligent Support staff are always very very helpful indeed.

    Carol January 27, 2017
  • Apart from support Dominic literally brightened my day. I think Diligent has a great culture of customer service. My interactions with your support representatives are pleasant and enjoyable. Thank you.

    Vincent January 27, 2017
  • I always receive great customer service from Diligent Support, great company.

    Beryl January 23, 2017
  • Top-notch service and support. THANK YOU!

    Scott January 20, 2017
  • I called on a Saturday morning while in a high school concession stand on my laptop and was freaking out and the Diligent gentleman was very explanatory about what I needed to do to in order to get my part done! Thank you for always being there and so pleasant and helpful!

    Zeni January 19, 2017
  • Thanks for your professional assistance in this matter. It was 10 PM here in Europe and we have to submit the documents before midnight. You saved my life. Great job.

    Anne January 17, 2017
  • I always get great service from Diligent. Very responsive and timely. No complaints.

    Kathleen January 13, 2017
  • I am consistently happy with the level of service I get from Diligent – the support desk team are knowledgeable, efficient and polite!

    Tammi January 13, 2017
  • Excellent customer service and professionalism! Thank you!

    Linda January 11, 2017
  • Every time I call I get great service. Best company I know for customer service keep up the good work!!

    Maria January 11, 2017
  • You guys AND GALS are the BEST. It’s always a pleasure to call and get help from your team. Emails are always answered promptly and calls are handled quickly and efficiently. Your organization is best in class!

    Tina January 10, 2017
  • Your customer support is the best I have ever used.

    Jill January 09, 2017
  • The support staff is the best. They offer consistently excellent service. Tonight was no exception. Thank you.

    Russell January 05, 2017
  • YOU HAVE THE BEST CUSTOMER SUPPORT TEAM!!!

    Sheri January 04, 2017
  • Diligent has the best customer service I’ve encountered in a long time. I never hesitate to call with a question and am always satisfied with the prompt reply.

    Kristin January 04, 2017
  • Great service on the first day of the New Year. Impressive.

    Daniel January 03, 2017
  • I have four boards all using Diligent! Great service…..

    Mark December 28, 2016
  • Al was fantastic. I was in a panic as my CEO couldn’t access Diligent and the meeting was already underway. Within 5 minutes the issue was resolved. I was very grateful!

    Christine December 14, 2016
  • GREAT customer service!

    Lorelei December 14, 2016
  • At the conclusion of EVERY Diligent customer service call I make, I always catch myself saying out loud, “Best Customer Service…. ever!”

    Melinda December 14, 2016
  • I was very impressed with the service – your staff member provided exactly what I needed – THANK YOU

    Simon December 09, 2016
  • Cannot comment highly enough on the outstanding service we have received. I will recommend Diligent highly to anyone thinking of using a Board portal.

    Sarah December 09, 2016
  • David has been great. Exceedingly knowledgeable about the product and how to move things forward. Also, your customer support – which we have called at all hours – is incredibly good.

    Christine December 09, 2016
  • Ben was awesome, as was the support team. A very intuitive system that has made our board process so much easier! We had a number of board members already using Diligent, but the new users found it great to use and are very happy with it.

    Kelly December 06, 2016
  • Diligent customer service is by far the best customer service I have ever experienced….OUTSTANDING.

    Lynn December 06, 2016
  • Every time any of us has called customer service, we all have received excellent care and thorough help!

    Debby December 06, 2016
  • LOVE Diligent!!

    Jane December 06, 2016
  • DILIGENT IS AWESOME!!!!!

    Sandra November 30, 2016
  • First rate customer service team – always knowledgeable and responsive!

    Gail November 29, 2016
  • I really appreciated the prompt assistance – my call was answered on the first ring.

    Owen November 29, 2016
  • I am so very grateful that Diligent Support is accessible when problems arise.

    Emoke November 29, 2016
  • Dom provide excellent support. He resolve the issue that I had rapidly and efficiently. I very much appreciate the 24/7 support.

    Elaine November 29, 2016
  • Diligent surpasses customer service expectations. One of the best I’ve come across.

    Janice November 29, 2016
  • Great customer service!!! A special thanks to Yannick for his clear and concise directions and patience.

    Lora November 28, 2016
  • Very efficient ,very polite and very friendly. Your rep was both cheery and professional . Best support in any field I’ve had in a long time.

    Russell November 28, 2016
  • I call regularly and my calls are answered quickly – politely and very professionally — you are all awesome.

    Michael November 28, 2016
  • Excellent service. Best in class! Thank you

    Karen November 28, 2016
  • I can honestly say Diligent is the BEST support I have ever dealt with. I could not be happier with this company.

    Linda November 22, 2016
  • Aditi, the customer support representative I spoke to, was very friendly, patient and helpful. I’ve spoken with her before about previous issues and she has always been able to resolve them. I appreciate her time and assistance.

    Jackie November 21, 2016
  • Love using Diligent, it’s very quick and easy and saves a lot of time printing packs out for Exec and Board Meetings.

    Tricia November 17, 2016
  • Tina was amazing – she has excellent customer service skills (including a high level of patience). She should be congratulated for her stand-out skills.

    Di November 16, 2016
  • You have the most responsive company that I have ever had the privilege to use. Thank you

    Jeff November 16, 2016
  • Always EXCELLENT service and greatly appreciated!

    Tina November 15, 2016
  • Customer support was very nice and very prompt.

    Cristina November 14, 2016
  • Tina was excellent. She was very thorough and followed up until the issue was resolved. Very impressed.

    James November 14, 2016
  • The support from Diligent has invariably been fabulous. This time was no exception–the people with whom I have interacted have always been incredibly helpful, and at all hours! THANKS!!

    Elizabeth November 10, 2016
  • I was extremely pleased with the service Daniel provided. He knew exactly how to solve my problem and was very easy to work with. He helped to defuse a stressful situation for me on a Friday night. Thank you!

    James November 08, 2016
  • Well done Diligent. Customer service is fabulous! Just completed our first board meetings with Diligent and love where we can go with this. Keep up the good work.

    Darlene November 05, 2016
  • Our help desk assistant, was courteous, professional and very knowledgeable and solved our problem very quickly.

    Sandy November 05, 2016
  • This was one of the fastest and best customer service experiences I have had.

    Clint November 04, 2016
  • Eric was a lifesaver today. Hats off to Eric and Diligent, thank you.

    Tim November 04, 2016
  • Diligent actually helped me BEFORE I had got in touch with them and preempted that I was having trouble – can’t ask for more than that!

    Patricia November 01, 2016
  • Your support team is fantastic. Over the past few days I have spoken to several individuals, as I joined a new organization using Diligent in the midst of a big project. The individuals I have spoken with have been patient and thorough. Their assistance has been greatly appreciated during a stressful time using a new program!

    Ashley October 31, 2016
  • Love the fact that I actually was able to get a live person ASAP and they were very helpful and friendly.

    Patty October 31, 2016
  • Great customer service. Happy to use Diligent.

    Simon October 31, 2016
  • I just wanted to say how grateful I was for somebody being at the end of a phone very late on a Friday in the UK to help me.

    Debra October 28, 2016
  • Game changer. Great experience overall.

    Cathy October 25, 2016
  • Your support staff is the best, ever! Thank you!

    Diane October 24, 2016
  • Diligent has the best customer support I’ve ever experienced. Our Directors always say the same when I refer them to you.

    Margie October 24, 2016
  • Diligent is first class in Board portal, and I absolutely very pleased with said portal. I wish I had it 20 years ago.

    Grace October 24, 2016
  • Great customer service and responsiveness! Appreciate your support.

    Consuelo October 20, 2016
  • Usually the calls I place to the team are when I am in a hurry and under a tight deadline so I really appreciate their calm, helpful advice!

    Kathy October 20, 2016
  • Excellent customer service – as always!

    Sly October 20, 2016
  • Natacha was extremely knowledgeable and knew EXACTLY what needed to happen to resolve my large file issue. I was under absolute pressure to get this file minimized and uploaded right away and she walked me through the process in a calm and quick manner. THANK YOU FOR SAVING THE DAY FOR ME!!!!!!

    Paula October 20, 2016
  • One of the best and professional experience I have had with a Customer Support Specialist. She really knew her stuff and was very enthusiastic in helping me resolve my problem. Excellent employee!

    Al October 19, 2016
  • Absolutely wonderful service!

    Dagmar October 18, 2016
  • Superb customer service every time… Thank you so kindly for your assistance this morning, we have a very important meeting in an hour & this has saved me a very large headache today.

    Denise October 17, 2016
  • My favorite aspect of this service is that the call is immediately answered by the person who will assist you with your issue. No phone trees or menus. The gentleman who took my call was a professional and handled the situation quickly.

    Casey October 14, 2016
  • Diligent 24/7 support are always very helpful and provide clear guidance with all queries.

    Samantha October 14, 2016
  • I truly love working with Diligent. The product is awesome and the staff is fabulous.

    Debra October 13, 2016
  • You have the best customer service…seriously the best.

    Allison October 12, 2016
  • The assistance I required was instantaneous. I described the problem and was given an immediate correct response. I was then followed to make sure everything was corrected. Couldn’t have asked for more.

    Brahm October 12, 2016
  • Customer service is always outstanding

    Lynn October 12, 2016
  • Couldn’t believe that the call was answered on the second ring, and it was a REAL PERSON speaking to me. Thanks.

    Marilyn October 11, 2016
  • I have been a Diligent user for many years and am always appreciative of the prompt, courteous and efficient service.

    Robbie October 11, 2016
  • Your support staff is WONDERFUL!

    Deloris October 11, 2016
  • Considering I was calling Sunday afternoon (UK time) I thought the call was answered within an acceptable time frame and my query efficiently dealt with.

    Julia October 10, 2016
  • Customer Service is always pleasant, and patient whenever I call! I wish all customer service in Company’s were the same.

    Cathy October 05, 2016
  • Excellent customer service experience!

    Terry October 04, 2016
  • Excellent service, as always – thank you! 🙂

    Jeannie October 04, 2016
  • Great response and genuine help – keep up the good work!

    Mark October 03, 2016
  • The support staff are extremely helpful and very patient. Thank you

    Ursula October 03, 2016
  • Your 24/7 technical assistance is a life saver! Thank you!

    Jennifer October 03, 2016
  • My experience was completely positive and the response for support team was perfect!

    Linda September 30, 2016
  • I love that the support service line is answered immediately.

    Gillian September 30, 2016
  • Wow, Boards is absolutely awesome. I’m so impressed with you 🙂 Every time I think something is impossible, you have shown me that its possible. Its an absolute pleasure using this product. Big ups to your staff members, always so helpful.

    Reatile September 29, 2016
  • The team assigned to our account has been amazing! Our GC could not have been happier.

    Colleen September 28, 2016
  • I was very pleased with my experience of Diligent support, it was fast and efficient – thank you!

    Tricia September 28, 2016
  • My support person was FANTASTIC!

    Donna September 27, 2016
  • Representative was friendly and responsive, as well as professional and helpful. This made communication and a resolution effective. Also, the availability of help 24/7 is a great.

    Robert September 27, 2016
  • Your help desk is singularly the best I experience. Top notch, well done.

    Diane September 23, 2016
  • GREAT customer service!

    Harold September 22, 2016
  • Instant service and patience.

    Linda September 22, 2016
  • I love your support staff. They are so friendly and helpful.

    Dena September 22, 2016
  • I always have a terrific experience working with your very efficient reps. They do an unbelievable job!!!

    Helen September 21, 2016
  • Outstanding customer service – as always!

    Ingrid September 20, 2016
  • The service is always so awesome – really appreciated.

    Colleen September 20, 2016
  • Very pleased with this product and the excellent support team!

    Lori September 19, 2016
  • Many thanks again for excellent customer service!

    Jill September 19, 2016
  • I found the service excellent: effective, polite, professional. I was calling early on a Sunday morning which made it all the more pleasing to get such a good service.

    Duncan September 19, 2016
  • As always, wonderful customer service provided by the 24/7 customer support – thank you!

    Debbie September 16, 2016
  • Amazing Support and very helpful – especially to new users!!

    Peggy September 16, 2016
  • EXCELLENT CUSTOMER SERVICE, as usual…:)

    Jill September 16, 2016
  • I have always found Diligent support to be the best ever. Always patient, instructions are clear and you feel they are there for you…..a great product supported by a great support team.

    Hemi September 15, 2016
  • Best customer service around!

    Kathleen September 15, 2016
  • Super speedy service, as helpful as ever – thank you!

    Jeannie September 15, 2016
  • Diligent always provide an excellent service and everyone is a pleasure to deal with and more importantly solves the query instantly

    Laura September 15, 2016
  • Very impressed with the Helpdesk, 24 hours service and they are so knowledgeable and conversant that issues were resolved instantly! Thank you

    Clara September 15, 2016
  • Love the support centre. Very polite and professional yet warm and friendly. I wish all Support/customer centres were like Diligent.

    Deborah September 14, 2016
  • Excellent and professional customer service

    Paula September 14, 2016
  • Great customer service and support and quick resolution, thank you!

    Tuula September 13, 2016
  • Help desk was awesome I liked the fact no voice recordings – a live person answered after the first couple rings!!!

    Theresa September 12, 2016
  • This service rep did an excellent job. It was a pleasure getting such good help. Thanks.

    Alex September 12, 2016
  • The service is always excellent every single time I contact Diligent.

    Karen September 12, 2016
  • Very efficient and prompt response. Thank you.

    Yola September 12, 2016
  • As always, 100% professional assistance provided.

    Dianne September 12, 2016
  • Best customer support experience I have ever had.

    D’Anne September 11, 2016
  • I very much appreciate Diligent’s support. EVERYONE delivers the same high level of service!

    Gayle September 10, 2016
  • Great experience working with Diligent Boards support.

    David September 08, 2016
  • Great support, very professional and quick. Thanks

    Lizanne September 08, 2016
  • I am always amazed by the fast, efficient response from Diligent Support. They are always so extremely helpful.

    Karen September 08, 2016
  • Great service as always.

    Sharon September 07, 2016
  • Fantastic service on the helpdesk. I am not at all techie and the gentleman was extremely patient with me and so helpful! Thank you.

    Hannah September 06, 2016
  • Always a pleasure calling Diligent cause I know I will get quick and professional assistance.

    Reatile September 06, 2016
  • Thank you for excellent, courteous service!

    Jo Anne September 05, 2016
  • Seamless process with the set-up under quite a tight time-frame. All Directors and users happy.

    Jan September 05, 2016
  • On Sunday of a holiday weekend, access to my materials for a university course was critically important. I was thrilled that Diligent contacted me to say “you seem to be having trouble, how can we help?”. Outstanding customer service. Thank you.

    Terry September 04, 2016
  • I’m very happy and pleased with the support provided by Diligent.

    Lara September 03, 2016
  • The Diligent support team has always been great.

    Sylvia September 02, 2016
  • You guys are fantastic! I will always recommend Diligent to other companies.

    Michelle September 01, 2016
  • Fantastic service…If I could give a 10 out of 5 rating, I would have 🙂

    Marina August 30, 2016
  • Support was EXTREMELY helpful, professional, and engaging!

    Roy August 29, 2016
  • AWESOME SUPPORT !!!

    Sandeep August 29, 2016
  • Our Board Members were extremely happy with the training they received. Excellent – thanks Oh yes thank you for making my life a lot easier too 🙂

    Lucia August 28, 2016
  • Your support is the best I have ever experienced. I have needed help twice now and both times your rep was clear, polite and talked me through my problem.

    Bill August 26, 2016
  • My engagement with the Customer Success Team Sydney has always been a positive experience. The staff are always very helpful and have a thorough knowledge of the product they are implementing. The team have been supporting me for the last six years and I have never had a bad experience. Keep up the good work.

    Angela August 26, 2016
  • Excellent customer service!

    Stacey August 25, 2016
  • I’m always impressed by your awesome customer service.

    Carmen August 24, 2016
  • Absolutely outstanding customer service. Ben, our Senior Customer Success Manager, was brilliant. Nothing was too hard for him. The whole implementation process was seamless, support for my team was excellent. Our Board and staff love the product and the service. I would recommend all aspects of Diligent very highly.

    Anna August 22, 2016
  • Amazing how fast DB-Support understands what I need to know – great job.

    Lucia August 22, 2016
  • Yannick was very patient and in the end provided a solution that potentially saved me a lot of time for which I am very grateful.

    Elissa August 21, 2016
  • I have told lots of people about your fantastic help support – well done

    Carol August 20, 2016
  • I just love working with Diligent. When I call for help it is always “an emergency” and the polite, knowledgeable, proficient service I get puts me at ease in what could be a very anxious time. Thank you for your continued above and beyond service.

    Lauren August 19, 2016
  • The support person I talked with was very helpful, polite, and professional. She was a pleasure to work with.

    Zachary August 19, 2016
  • Your customer service is superb. Always Always spot on. Thank you!!

    Sharon August 17, 2016
  • Customer service was terrific, pleasant and efficient.

    Peter August 17, 2016
  • Have thoroughly enjoyed using Diligent…it is the gold standard.

    Karen August 17, 2016
  • Very pleased with your Customer Services Team, most helpful during out of hours too!

    Liz August 16, 2016
  • Great, friendly service 🙂

    Linda August 16, 2016
  • I appreciate the help on a Sunday night unsolicited, it enabled me to complete important review in advance of our board meetings.

    James August 15, 2016
  • The Diligent support service is absolutely outstanding thank you.

    Julie August 14, 2016
  • I always receive excellent service every time I contact Diligent. Everyone is so professional, polite and extremely helpful. A true pleasure to work with Diligent.

    Patricia August 13, 2016
  • Neha was an excellent implementation specialist. Very knowledgeable, helpful and patient. She did a great job. Also – love the 24×7 support as this is when I use it the most. Everyone I spoke with was very helpful and pleasant.

    Tim August 12, 2016
  • I am always happy with the service provided by the Diligent support team.

    Faye August 11, 2016
  • Time and again, the support I get from Diligent is excellent, concise, helpful – thanks!

    John August 11, 2016
  • Thank you for customer service above and beyond excellent!!

    Gary August 10, 2016
  • Tina was brilliant. She patiently explained things to me. I really appreciated her assistance.

    Tally August 10, 2016
  • I was extremely impressed with the support you provided. Fast, calm, efficient and effective. Couldn’t ask for more. Thank you.

    Christine August 10, 2016
  • The customer service representative are always very pleasant to work with.

    Diane August 09, 2016
  • The customer service reps are always great!

    Darla August 09, 2016
  • Paul helped me greatly on Friday evening. He was quick and very helpful. He was very knowledgeable and efficient.

    Sharon August 08, 2016
  • Love your work – you are fabulous to deal with and service levels are really high.

    Niqui August 05, 2016
  • I just love the fact that Diligent is always available to answer our questions so quickly. As you can imagine, most of those questions need immediate resolution. Thank you!! PS – They are almost so patient and friendly, too.

    Jane August 04, 2016
  • Best and most knowledgeable service I have ever used !!!!

    Jim August 03, 2016
  • Customer support services are outstanding!

    Paul August 02, 2016
  • Our customer service team and our representative are incredibly responsive and always do their best to resolve any level of issue that we experience (which honestly are few and far between). We are very satisfied with Diligent and look forward to our continued use.

    Jessica August 01, 2016
  • Your customer experience is one of the best I’ve experienced with any company

    Rob August 01, 2016
  • Best help desk support I have ever experienced – fantastic and thank you

    Ross July 31, 2016
  • Thanks – Gian was VERY helpful – particularly to have such experienced assistance available on a Sunday morning. Much appreciated !

    Jay July 31, 2016
  • ALWAYS impressed with the Diligent customer service. Others can learn from you! Thank you

    Mark July 30, 2016
  • Service was top notch. Thank you

    Mark July 29, 2016
  • Once again, the tech-team has done it! Yay! It’s so nice to talk to with them. Particularly today, thank you!

    Sammye July 29, 2016
  • As always, your support team is GREAT – very friendly, patient and knowledgeable. Thanks!

    Carolyn July 27, 2016
  • Customer service individuals have been amazing throughout the entire process. It is stressful but they all walk you through the issues and help you resolve them quickly and efficiently. I would recommend Diligent to others. The Directors walked away with such a positive attitude. It looks as though there will be NO binders going forward. That alone is a goal we have been striving for and feel it will be a success for our November mtgs. Thanks! 🙂

    Edita July 27, 2016
  • Amazing! Your help desk called me, I didn’t call you. I am in shock. This is the best support i have ever experienced from any vendor ever!!! WOW!!!

    Mike July 27, 2016
  • For certain you must get tired of hearing how great your customer service is but I will continue to provide this feedback. Kudos to your entire Customer Service staff. Always above and beyond and always professional and courteous. Quite a refreshing experience.

    Stella July 26, 2016
  • Always receive outstanding service from all of the Diligent team.

    Kathy July 26, 2016
  • Atena provided excellent support and was patient while I panicked! Thanks to her for being calm on a Saturday morning to help with my questions.

    Susan July 23, 2016
  • I am blown away by the service that I received on a Saturday evening at 6pm. Amazing!! I am totally blown away – your service is impeccable – and I will be singing your praises!!

    Carol July 23, 2016
  • Any time I need to call for support I am delighted with the assistance I receive – always so calm. Have never had a problem with the level of support I receive.

    Mary July 22, 2016
  • I am a first time caller to the help desk and was very impressed with the service received. Clear instructions. Thank you very much for your help.

    John July 21, 2016
  • I always receive great customer service when I call Diligent. Thank you!

    Julie July 21, 2016
  • I have found the transition to Diligent very smooth and the support provided by the team extremely professional.

    Lynne July 19, 2016
  • Support is amazing and really accommodating.

    June July 19, 2016
  • Great Customer Service!!!

    Isaac July 19, 2016
  • AWESOME SERVICE!!! Thank you.

    Linda July 19, 2016
  • Excellent customer service – always!!

    Tina July 18, 2016
  • Your customer service is great as is your product. I’m a big fan.

    Susan July 18, 2016
  • My customer service agent was efficient, knowledgeable, effective, and SUPER friendly. I was a bit stressed out but he totally calmed me down and made the impromptu training session fun. He was a terrific representative of Diligent. KUDOS!!

    Michele July 15, 2016
  • I can’t say enough good things about your customer service folks! To date, I have never had a bad experience or dealt with a negative attitude. Wow, just wow! Happy Dance!! Thank you Diligent!!!

    Karen July 14, 2016
  • Brilliant customer service!

    Christine July 14, 2016
  • Fantastic customer support. Thank you.

    Pamela July 14, 2016
  • Your tech support team is the best. I appreciate never having to hold and they are very responsive.

    Staci July 12, 2016
  • Done fast, efficient and friendly, very pleased.

    Fred July 09, 2016
  • Diligent provides A+ customer service every time!

    Kathleen July 09, 2016
  • Diligent makes my life so much easier and support is top notch. Thanks!

    Carla July 08, 2016
  • Impressive service coupled with a pleasant, knowledgeable and understanding personal response.

    Dick July 08, 2016
  • Always a pleasure and a great client experience.

    Jay July 07, 2016
  • Diligent has outstanding customer service not to mention a great product! I would highly recommend them to others.

    Marie July 07, 2016
  • Consistently phenomenal service.

    David July 07, 2016
  • One of the best help desk experiences I have had!

    Karen July 06, 2016
  • To have a “live” knowledgeable and friendly person answer the phone each time without the need to go through a menu of options is simply a delight! Thanks for this amazing level of consistent support.

    Laily July 05, 2016
  • I have been most happy with Diligent Boards. The team have been responsive on all occasions and solved all inquiries made. Thomas’s training was very thorough and he has responded to anything I have needed since with professionalism and patience. Thank you to all the team.

    Lequita July 03, 2016
  • Great experience! So friendly and professional! Thank you so much

    William July 02, 2016
  • First rate service.

    Doug July 01, 2016
  • I love your Customer Service. Always know my questions are going to be answered politely and FAST.

    Sue June 30, 2016
  • I find all of Diligent personnel that I have interacted with to be very personable and very informed and highly conversant with the product. I have been assisted highly satisfactorily at every contact.

    Laurel June 30, 2016
  • Your support team, Team Gold and everyone I’ve worked with at Diligent has been superb!!

    Glenda June 29, 2016
  • Very pleasant individual who responded very well to my cranky, end of the day, why is this going on attitude!! She managed to put a smile on my face by the time the problem was solved. Thanks!

    Deborah June 29, 2016
  • EXCELLENT Customer Service. Thank you!

    Sue Ann June 28, 2016
  • This was my first call to the support team and I was very pleased.

    David June 28, 2016
  • Patrick is the best resource / support person I have ever dealt with. Always available, always professional and always fixes our problems – whatever time of the day or night,. He is a true pleasure to work with.

    Barb June 27, 2016
  • All together a great system.

    Brady June 26, 2016
  • Fantastic customer support!

    Maureen June 26, 2016
  • The 24 hour support teams are excellent.

    Zekiye June 24, 2016
  • The process of implementation for Diligent has been very smooth, everyone is very helpful and care to their customer’s needs.

    Irvan June 24, 2016
  • Frankly some of the best phone support I’ve ever had.

    David June 24, 2016
  • Kudos for not having a phone tree.

    Paul June 23, 2016
  • I am extremely impressed, and pleased, with both the professionalism and responsiveness that I experienced. Very well done and kudos to your staff and organization.

    Anthony June 22, 2016
  • Overall, a pleasure to deal with Diligent.

    Rowland June 21, 2016
  • Excellent, prompt polite customer service. Thanks!

    Stephen June 20, 2016
  • Thrilled that Diligent answered with a live person and resolved my problem immediately. I was in my board meeting and would have not been able to continue/contribute without your excellent service. Thank you.

    Tina June 20, 2016
  • Tina was awesome!!!! She explained everything to me in a calm, patient and understandable manner. I cannot say enough how impressive the client support services are at Diligent. I couldn’t be more appreciative!

    Theresa June 17, 2016
  • Great, friendly service yet again!

    Andrea June 16, 2016
  • The support specialist was very courteous and helpful. He stayed on the line while I tried his suggestion to fix the problem. I was very happy with the assistance he provided me. Thank you.

    Laurie June 16, 2016
  • AWESOME SERVICE!!!

    Linda June 15, 2016
  • Greg was extremely helpful and polite. He solved the problem quickly and efficiently. Great customer service.

    Cynthia June 15, 2016
  • I am new to Diligent and so far I am very pleased.

    Denise June 15, 2016
  • Your technician identified my problem immediately. The call and solution took only 5 minutes.

    Francis June 14, 2016
  • Great job! Thanks for making it easy and painless to call.

    Dora June 14, 2016
  • Always thorough and PATIENT! Much appreciated.

    Marty June 10, 2016
  • Support was first class, polite and great kindness.

    Jocelyn June 10, 2016
  • Great customer service! Thank you!

    Judy June 10, 2016
  • I was very surprised when the tech called me. She saw that I was having a problem signing in and called me to help. THAT IS SUPER SERVICE!!!!!!! THANK YOU

    Tom June 10, 2016
  • The Diligent support team is always very helpful – it is a pleasure to deal with them.

    Brenda June 08, 2016
  • Always good Support service 🙂

    Rodney June 08, 2016
  • I have never had such a wonderful customer service experience.

    Rachel June 07, 2016
  • Thank you for your timely answer and assistance. Zero issues to communicate and a 5 out of 5 on the service. Thanks.

    Brenden June 07, 2016
  • Jared was very polite, professional and knowledgeable – wonderful customer service – thank you.

    Rob June 07, 2016
  • Thanks so much. This was a refreshingly prompt friendly and supportive experience. Great job.

    Nancy June 06, 2016
  • The service was excellent, very helpful and friendly.

    Kent June 03, 2016
  • I am ALWAYS impressed by Diligent’s support team. Excellent service; fantastic product.

    Allan June 02, 2016
  • I have used the support line several times. Everyone is so warm, friendly, and professional. Fabulous customer service!!

    Linda June 02, 2016
  • I am so happy that I was able to call at such a late hour of the night!

    Denise June 02, 2016
  • I never cease to be amazed at how wonderful your team is.

    Susan June 02, 2016
  • I wish other companies we work with were this responsive! I can’t think of anything you could do better and couldn’t be more pleased with the level of service and responsiveness – KUDOS!!

    Michelle June 01, 2016
  • Thanks for the great experience with Diligent which has saved the world with less paper being wasted and also cost of couriers and time sorting, stapling, couriering paper copies. Ben was an excellent trainer and support for the implementation.

    Raylene June 01, 2016
  • It was perfect and very efficient! Thank you

    Madeleine June 01, 2016
  • The Diligent team have been fantastic to work with and I would highly recommend them to any company.

    Kelly June 01, 2016
  • Excellent, knowledgeable and patient customer service. Very pleased!

    Sonja June 01, 2016
  • The enthusiasm and easy-to-understand training sessions have made it so easy for me and the board to pick this up quickly. Also, this weekend I rang the help desk several times. The guys were totally brilliant and put me at ease and calmly guided me through the issues I had. It’s very reassuring to know they’re there, and it doesn’t seem to matter whether it’s night, day or weekend, they were really happy and enthusiastic!

    Tia June 01, 2016
  • Really excellent help desk, so efficient and knowledgeable.

    Nadine May 31, 2016
  • Today’s support was outstanding. I locked myself out of Diligent accidentally and the Support Representative rang me before I even had a chance to ring Diligent. Very impressive.

    Sibylle May 29, 2016
  • Diligent has made a significant contribution to the efficiency in the Corporate Governance Office. We have received extremely positive feedback from the Board.

    Catherine May 27, 2016
  • Best customer service I have experienced than any other company.

    Lynn May 26, 2016
  • Outstanding service

    Lynn May 26, 2016
  • Great customer relationship management!

    Amanda May 26, 2016
  • GREAT customer service – THANKS!

    Carolyn May 25, 2016
  • I have to commend the Diligent Boards team especially our account relationship manager. Her response time is phenomenal and I usually get a response within 24 hours of logging an issue with Diligent. One of the best customer service experience I have ever had.

    George May 25, 2016
  • Always delighted with the support – first class service every time!

    Margaret May 24, 2016
  • Juan did a great job getting me all set up.

    Charles May 24, 2016
  • I always find the NZ team is very helpful and offer very professional service. I always feel comfortable speaking with them. Thank you.

    Philomena May 24, 2016
  • Your support is always excellent in all respects. Keep up the good work!

    Gary May 23, 2016
  • Love love love your support system.

    Anne May 23, 2016
  • Excellent, prompt, courteous and professional service. Extremely pleased.

    Pat May 23, 2016
  • Diligent has already exceeded our expectations. Our customer experience from the start has been fantastic!

    Andrea May 22, 2016
  • Glynis figured out my problem right away and had me up a running in no time. Great service!

    David May 20, 2016
  • Diligent Tech Support staff are very friendly and take extra steps to ensure client’s needs are met to satisfaction. Keep up the great work!

    Rena May 19, 2016
  • This was my 2nd time using Diligent Support and both times were excellent service. This time I was working with Cheryl and she was very polite, understanding and helpful. Thank you.

    Lisa May 19, 2016
  • I love the diligent program. Super user friendly and everyone is always very responsive and great to work with.

    Cathy May 18, 2016
  • Very positive experience. Very helpful. Efficient. Very satisfied.

    Kim May 18, 2016
  • Response time was great especially given it was late and the weekend.

    Linda May 18, 2016
  • We’ve been using Diligent for 2 years now and always receive all positive feedback from our end users.

    Joana May 18, 2016
  • Paulina is a star. Thanks for all your help.

    Rosemary May 18, 2016
  • My experience was an example of how customer service should be applied by all companies. Very impressed.

    Liz May 17, 2016
  • Always so far happy with the service and how promptly our queries are answered.

    Sue May 17, 2016
  • I called Diligent tech support from London at 3 am and surprisingly to me was able to get tech support.

    Randall May 17, 2016
  • Perfection, as always. I wish every company operated its support line the way you guys do.

    Shannon May 16, 2016
  • Nancy was an excellent teacher. She is always available, polite, friendly and professional. She knows the product by heart. All board members were satisfied and they already started to use Diligent. Thank you.

    Odette May 13, 2016
  • Your folks on the Diligent Support Line are rock stars!

    Angela May 13, 2016
  • Raydell was very knowledgeable, personable and I was very satisfied with my contact with him.

    Michelle May 13, 2016
  • Your support services are the best out there. Bar none.

    Thomas May 12, 2016
  • Your help desk staff are amazing.

    Kirsten May 12, 2016
  • Team Orange and Lauren have provided exemplary levels of service and support. The process was seamless. The technical support team is, with out a doubt, the best in ANY industry!

    Lourdes May 12, 2016
  • The Diligent platform works very well, we could upload additional documents at the last moment and save on time.

    Amit May 12, 2016
  • Awesome customer service — responsive, polite, professional. I can’t think of another customer service that I’ve had with any company (credit card, bank, online merchant, etc.) that has been as good. Very pleased.

    Jon May 12, 2016
  • Have received only positive comments from the directors who have been using the tool so far. From an administrative point of view the tool is very intuitive and easy to use.

    Carmen May 12, 2016
  • Very happy each time I’ve had to call customer services – thank you!

    Tricia May 11, 2016
  • The customer service representative I spoke with was very helpful and solved my problem easily. He was very polite and I really appreciated his help. Thanks

    Linda May 11, 2016
  • Patrick was invaluable. His prompt assistance and product knowledge was invaluable in making this transition go so smoothly.

    Denise May 11, 2016
  • Help desk is AWESOME, always have immediate answers to my questions.

    Cathy May 10, 2016
  • Excellent service and support, and very good training.

    Ruth May 10, 2016
  • Excellent service and prompt and attentive to my requirements. I felt I was being treated as a customer should be treated.

    Karl May 09, 2016
  • I always receive such great service when I call!

    Lori May 09, 2016
  • Excellent product delivered by an excellent team who obviously know their product and enjoy their work. David is a consummate professional who has been a pleasure to work with.

    Louise May 09, 2016
  • Quite surprised when someone called me after trying to log in a few times. Good to know that help is out there when needed.
    Great service.

    Eneleata May 09, 2016
  • Brilliant quick service and Pauline who called me was lovely, helpful, attentive and efficient.

    Adnan May 09, 2016
  • Very (!!!) helpful service delivered with patience.

    Dick May 05, 2016
  • Each time I have contacted the help team, I have always been taken care of promptly and the problem resolved.

    Sonia May 05, 2016
  • The product is working great and the Executive team is excited to be paperless.

    Jana May 05, 2016
  • Jared was most helpful! I was thoroughly impressed with the service I received. Thank you!

    Lindsay May 05, 2016
  • Excellent service and support as always.

    James May 05, 2016
  • I appreciated being able to call after usual business hours.

    Mary May 04, 2016
  • Very happy with my first experience.

    George May 04, 2016
  • The person who assisted me was excellent!

    Daniel May 04, 2016
  • First time I ever called. Very, very impressive!!!!!

    Jeff May 04, 2016
  • Great support as always – Diligent is amazing!

    Kathleen May 03, 2016
  • In my experience your help desk contacts are always very knowledgeable and practical in resolving issues.

    Adam May 03, 2016
  • Every time I have called, the service has been exceptional. Thank you.

    Cheryl May 03, 2016
  • Manny is the BEST! With Manny and also with the technical support line, whenever I call in, I always get the very best imaginable customer service. Not even kidding. Your team is amazing!

    Kat May 02, 2016
  • Patrick and Aditi were very responsive to our needs and our Board meeting went off without a hitch. We are very pleased with Diligent.

    Judy May 02, 2016
  • Daniel was very helpful and went the extra mile to solve my problem.

    John May 01, 2016
  • Thank you for your constant attention to detail and good customer satisfaction. You people are the best at what you do! Thank you!!!

    Sandy April 29, 2016
  • Solved my problem in 30 seconds or less! Incredible software!

    Diane April 29, 2016
  • I would particularly like to highlight how impressed we have been with the level of service provided by Vincent. His assistance has been invaluable in terms of training for both our executives and administrators and he is an asset to your team.

    Julie April 29, 2016
  • Jared was fantastic! It was an excellent first experience with the support line.

    Greg April 29, 2016
  • As always, a great experience from calling Diligent! Many thanks!

    Jim April 28, 2016
  • Diligent is the best in customer service. Quick and accurate responses every time; and so nice to work with. Thank you!

    Kathleen April 28, 2016
  • Your customer support is superb! Thank you!!

    Sandy April 28, 2016
  • Keep up the great customer service!!! Each rep I have spoken to has always been polite and professional.

    Renee April 28, 2016
  • Atena provided excellent + swift assistance. It was a real pleasure working with her to solve my problem.

    Werner April 28, 2016
  • This was a great service call! I was informed that my boss had locked himself out and then was able to get the password reset done quickly and easily. Thank you!

    Andrea April 28, 2016
  • I have always been happy with the service I receive from Diligent support. Gian was very polite and professional.

    Vicki April 28, 2016
  • Fabulous service. I received an e-mail response almost immediately. Very pleased!

    Barbara April 28, 2016
  • All the Diligent personnel I’ve had contact with are extremely efficient and courteous. They are a pleasure to speak with and always quickly assist.

    Terrye April 27, 2016
  • Tina was very very quick and also very quickly picked up on the fact I was in a mad panic rush before a meeting. Great service.

    Edward April 27, 2016
  • I am very impressed with the quality of the product and the customer service. Our Board was equally impressed. Thanks to all.

    Stephanie April 26, 2016
  • Love your support system – great people, practical and lovely to deal with 🙂

    Anne April 25, 2016
  • The representative who assisted me was very knowledgeable and helpful.

    Clare April 25, 2016
  • Very quick and professional service. Thank you – never a hassle to get help with Diligent.

    Julia April 25, 2016
  • The support center has been great every time I call with a question. Very friendly and helpful with my issues.

    Dena April 25, 2016
  • I was very grateful that your customer service is available 24/7. I was working on a Saturday to meet a deadline.

    Jill April 25, 2016
  • The individual who helped me was one of the most professional, knowledgeable, patient, polite, thorough, effective, customer support representatives I have ever experienced.

    Jim April 22, 2016
  • Every interaction I’ve had with Diligent Support has been great! Many thanks!

    Jim April 21, 2016
  • The Customer Support Specialist that supported me on this call was great! Kudos to her as I had a pretty basic question but she didn’t make me feel silly for asking it; I felt she genuinely was just happy she could help. Responsiveness to my call on the support line was impressive.

    Amie April 20, 2016
  • Excellent customer service!

    Wendy April 20, 2016
  • You have an excellent customer service department. Each rep I have spoken to has been very professional and knowledgeable. Thank you!

    Brenda April 20, 2016
  • Excellent as ALWAYS

    Lourdes April 20, 2016
  • Fast response. Excellent service.

    Robert April 20, 2016
  • Great first service experience – brilliant!

    Julie April 19, 2016
  • Diligent support has been excellent. It is by far one of the best features of Diligent. The customer service is knowledgeable and helpful. Very pleased with our service.

    Gayle April 19, 2016
  • The best customer support experience that I have had in a long time.

    Fred April 19, 2016
  • I was very pleased with the support I received from Cheryl. She did not waste any time in resolving the problem and at the same time, she was very polite while helping me.

    Robert April 19, 2016
  • Thanks for excellent customer service!

    Tricia April 18, 2016
  • I had a great experience and I received excellent tech support. Thank you very much. Great Job.

    Travis April 18, 2016
  • I was very happy with the support provided.

    Alec April 16, 2016
  • Excellent service and very pleasant customer service officer

    Belinda April 16, 2016
  • Jared was very helpful and patient. He walked me through every step of the process. He was great!

    Amy April 15, 2016
  • The customer service person who attended to my call was excellent. Very friendly and helpful and fixed my problem straight away.

    Emma April 15, 2016
  • The CS rep I worked with just now was fabulous. Very patient, very reassuring. I really appreciate the assistance.

    Cheryl April 15, 2016
  • Response and support was excellent! Time is precious, so I really appreciate how quickly my issue was resolved.

    Brenda April 15, 2016
  • Wonderful guidance from support staff. Thank you!!!!!!

    Maria April 14, 2016
  • Juan was AWESOME. He lead me quickly to what I needed.

    Joanne April 14, 2016
  • Your support so far has been great. I am impressed how fast calls are answered and how knowledgeable the reps are. Thanks!

    Teresa April 13, 2016
  • Service could not have been better thanks!

    Sandra April 13, 2016
  • The implementation of Boards has gone very well. Our Board and Executive have embraced it. Overall, it has added great value to the efficiency and effectiveness of our governance decision making.

    David April 12, 2016
  • Your company’s representative was very professional and customer oriented. Great job!

    Mike April 12, 2016
  • The young man who assisted me was VERY patient, kind and engaging. A great communicator who LISTENS well! You’re lucky to have him.

    Lynnette April 11, 2016
  • Natacha was AWESOME!!! She provided excellent client service. Thank you!

    Evelyn April 11, 2016
  • Love Diligent. Thanks very much!

    Shannon April 11, 2016
  • First time calling the support line – the person who I spoke to helped me resolve my query quickly and was proactive in capturing more contact details from me to help further. Thank you!

    Alison April 11, 2016
  • My customer support specialist was awesome! He was ahead of the game for my task. I appreciated his patience and knowledge.

    James April 11, 2016
  • Keep up the great service. Makes all the difference.

    Mary April 11, 2016
  • Service is the best. Keep up the good work.

    Mary April 11, 2016
  • Natacha assisted me and was very friendly and helpful. She even called me back a few moments after our conversation to provide additional clarification. I really appreciated that she took the time to do that!

    Natalie April 11, 2016
  • Nice job. Very good customer support for this issue.

    Stephen April 11, 2016
  • Diligent is a great tool – please keep on doing a good job.

    Johannes April 11, 2016
  • Our first meeting went very well. All the Directors and Executives made a smooth transition from paper to electronic. Very pleased with results.

    Sharon April 08, 2016
  • Daniel was outstanding! Reassuring, efficient, articulate, knowledgeable, positive.

    Lisa April 07, 2016
  • This is the best help desk experience I have ever had. The help desk initiated support by phoning my cell phone and then calmly talking through the issues and giving me all the tools to fix the problem myself.

    Don April 07, 2016
  • I’m impressed with the security, that you locked the account and then called to verify that I was the person trying to access the account.

    Jim April 07, 2016
  • Great service as always. Can’t fault a thing 🙂

    Niqui April 05, 2016
  • Customer representative did an excellent job in responding to my request.

    Ron April 04, 2016
  • My team representative, has been fantastic to work with from beginning conversations about the product all the way through to implementation and follow through. Diligent has made my life so much easier and I am thrilled that our board members enjoy it as well.

    Amy April 04, 2016
  • Overall, GREAT tool and transition!!

    Linda April 04, 2016
  • Customer service has been very good.

    Pauline April 04, 2016
  • A big thanks to the fellow who was so patient and helped me early on a Sunday morning.

    Gordon April 03, 2016
  • Carrie has been superb and fantastic. She is always there and ever willing to help which has made our process of accepting Diligent Boards a wonderful experience.

    Manoj March 31, 2016
  • Diligent service has, by far, been the most responsive and customer friendly I have ever experienced with a vendor. It is truly a pleasure to work with Diligent and we appreciate their prompt and courteous service.

    Erin March 31, 2016
  • Our overall experience using Diligent is great and saves us a lot of time in creating and distributing the documents.

    Paige March 31, 2016
  • The service provider knew his stuff and was very professional in providing the necessary advice.

    Michael March 31, 2016
  • I was very, very satisfied with the assistance I received. I never requested assistance before. If I need help again, I will be sure to
    call for help. Thank you!

    Dorothy March 31, 2016
  • I think the support that the directors and I have been getting is excellent. Jenny responds to emails as if we are the only customer she is waiting to assist.

    Mojabeng March 30, 2016
  • I always receive fantastic assistance from the support representatives.

    Lynnette March 28, 2016
  • You provide a wonderful service that is a great productivity enhancement.

    Patrick March 28, 2016
  • Juan was SO HELPFUL! Thanks for your continued support!

    Kelly March 28, 2016
  • I can’t praise you folks enough! All you representatives are outstanding, but I have a VERY special thank you for Cheryl. She went above and beyond to support my Phoenix co-worker.

    Helen March 25, 2016
  • I’ve heard from my fellow directors that your support is excellent but over 3 years I’ve never had to use it…. Today’s experience confirmed that it is excellent.

    Wayne March 24, 2016
  • The support is always just a phone call away with the solution to my problem!

    AnnMarie March 23, 2016
  • Excellent service – I really liked that I could talk to someone and it was easy to get through – thank you for sorting out the problem so quickly.

    Catherine March 23, 2016
  • I was incredibly impressed by the services offered during the implementation process. Our Customer Success Manager, was attentive and sensitive to our requirements, actioned all requests immediately, and explained the implementation process with purpose and clarity.

    Peter March 22, 2016
  • I always receive excellent service when calling in! Thanks!

    Karin March 22, 2016
  • Gian was very professional and most helpful. My boss is on a very tight schedule over the next several months and Gian was very quick to resolve her sign on issues. Thank you!

    Elsa March 22, 2016
  • Very attentive to my issue and quick to help get it resolved! Thank you!

    Jenny March 22, 2016
  • I called twice in a few minutes and both occasions were wonderful. Great people who are truly interested in solving problems.

    Robert March 22, 2016
  • Your support team is wonderful. Thank you.

    Cheryl March 22, 2016
  • Juan was great and saved me hours of work – also explained what he was doing so that I can do myself if need by in future. Thanks!

    Eva March 21, 2016
  • The commitment to operational understanding by the user is impressive and is probably the best feature of Diligent. It is great to not only have the tool but be assisted to understand how to use it effectively.

    Mark March 20, 2016
  • Exceptional service and support, thank you Eric!

    Jane March 19, 2016
  • The support provided by Diligent has been excellent, as is the product. I wouldn’t change a thing.

    Larry March 18, 2016
  • Some of the ~BEST~ support I’ve ever experienced!

    Tom March 17, 2016
  • I think Diligent is a “well-oiled, well-ran machine” in terms of customer service. The support staff are oriented, thoughtful and polite and I always feel like I’m receiving concierge service from a five-star hotel when dealing with anyone from the team. Thank you. I believe this will prove to keep the company at the top of its game for many years to come.

    Tammy March 17, 2016
  • Service is wonderful as usual

    Tony March 17, 2016
  • The service was truly remarkable and better than the help I get from my internal help desk, Well Done!

    John March 15, 2016
  • This is a phenomenal product that has had a profoundly positive effect on how our board functions.

    Shirley March 15, 2016
  • Paul was exemplary in his customer service and knowledge of the product. Appreciate his support!

    Shahe March 15, 2016
  • Great, speedy, friendly Support – congratulations

    Lucia March 15, 2016
  • Excellent customer service yet again – Glynis was most helpful in resolving my issues.

    Roshi March 14, 2016
  • I was very happy with the level of help I received and that is great to know for any future issues we might have – so glad there is a 1800 support number for users. Very impressed.

    Liane March 14, 2016
  • I never even called to get help…they must have figured out that I was having a hard time with my password and called ME! Great service.

    Meg March 14, 2016
  • Thank you for 24/7 availability. I’ve called 2 x in the last year and I think both were weekends.

    Clay March 14, 2016
  • My rep, was very knowledgeable and communicated with fun, professional ease. He didn’t over-talk the customer and didn’t come off as defensive when the customer had trouble understanding; because of this time-saving ability of his, he was able to guide the customer with patience and the customer enjoyed the experience and achieved exactly what was needed to be done in a timely manner.

    Tammy March 14, 2016
  • The agent I spoke with was professional, patient and extremely kind. I was very pleased with the assistance provided.

    Carolyn March 11, 2016
  • This Diligent Support Representative was very polite, friendly and helpful. Thank you.

    Shirleen March 11, 2016
  • You guys are fantastically accessible. You made the transition smooth and enjoyable.

    Vanessa March 10, 2016
  • Our use of Diligent has been great and the training we received fantastic. I felt completely confident using Diligent after the training. We have a few (internal) kinks to work out in the way we set things up this time that we will implement or change for the next meetings but all in all a very user friendly system for our Directors and no complaints from any of them.

    Jennifer March 10, 2016
  • Representative was polite and courteous! Even her tone of voice was soothing!

    Tina March 10, 2016
  • A+ customer service and professionalism

    Michael March 10, 2016
  • The support person who helped me today was fast, friendly and very professional. Great job.

    Dena March 08, 2016
  • Always a lovely experience dealing with your help desk, great service.

    Denise March 07, 2016
  • I always appreciate the quick and efficient response. Thank you

    Mark March 07, 2016
  • Khalid was fantastic from beginning to end and we could not have hoped for better training and user experience. He delivered comprehensive training and was always available to answer any questions we had during the implementation phase. His manner was easy going, professional and engaging and we could not have hoped for a better contact at Diligent.

    The support desk has always been fabulous too and every time we use them we are very impressed.

    Thank you Diligent!

    Nicholas March 07, 2016
  • Paul provided excellent service. He walked me through what I needed to do and made it very simple. I was very pleased with his response.

    Bill March 06, 2016
  • Very patient customer representative. I appreciate the timeliness of the response.

    Camille March 04, 2016
  • I just want to say how amazing your entire customer service division is. There has not been one incident when I haven’t been able to have an issues resolved…and always done so quickly. You all rock!

    Stella March 04, 2016
  • I am new at using Diligent but your support team are always very helpful and great to work with. thank you

    Diane March 04, 2016
  • Patrick has without a doubt been my savior in this transition process. His quick, thorough response to any questions or panic situations I may experience is peerless. Please know that you have a superstar on your hands. Magda also surpassed my expectations with a phenomenal training session in front of our board. Just excellent. Thank you!

    Noell March 04, 2016
  • Ben has made the whole process so easy. I like his relaxed, yet professional style and I feel very comfortable contacting him with inquiries. The Directors seem very happy with the Diligent system and I’m sure Ben will help us iron out any minor problems as they arise.

    Sue March 02, 2016
  • Service of your support center continues to be outstanding.

    Chester March 01, 2016
  • The customer service is the best that I have ever experienced.

    Greg March 01, 2016
  • Diligent is awesome!!

    Mary March 01, 2016
  • I have been extremely happy with Diligent and the service that you provide. Thank you for making my life easier.

    Debbie February 29, 2016
  • Service was perfect. Thank you.

    Deb February 28, 2016
  • Diligent is easy to learn & work with & has significantly reduced the preparation time required to create an e-Board Book.

    April February 26, 2016
  • Ramone was fantastic. He spent over an hour on the phone with me and my associate who I was instant messaging with to resolve our problem with a large file. Fantastic service!!!

    LaVon February 25, 2016
  • My Customer Service Manager, was fantastic throughout the implementation stage. He put all staff and Board members at ease during their ‘orientation’ sessions and was friendly and helpful. The help desk staff were also very efficient at trouble-shooting when I couldn’t work out why my Quicklinks weren’t working properly. I feel very confident that we have chosen great software for our Board meetings and that Diligent will look after us well when we need assistance. Thank you.

    Lindsey February 25, 2016
  • I think your customer service is top of the line. I am always confident of getting the help I need with the results I need. Thank you for making that an important part of your business.

    Kathleen February 25, 2016
  • I find the representatives who answer my calls extremely knowledgeable and friendly. The only way they could improve is to call me and give me my answers before I even know I have questions. Great job!

    Barbara February 25, 2016
  • Didn’t even have to ring, Support picked up that I had locked myself out and called me. Excellent Service

    Francis February 24, 2016
  • The Diligent representative I spoke to on Saturday was extremely patient and friendly while answering all my questions. I then received a follow up email on Sunday and an email this morning. I couldn’t be more pleased with Diligent’s responses. Thank you!

    Amy February 22, 2016
  • As always, thank you ALL for making our experience in using Boards so smooth.

    Anne-Marie February 22, 2016
  • Very pleased with the level of customer service I received. Could not have asked for a more courteous and knowledgeable representative.

    Suzy February 22, 2016
  • This process has simplified and enlightened my professional life. I can’t be more happy with the transition – and the Diligent team is incredible.

    Valerie February 19, 2016
  • Very nice support staff every time I ring. Thank you!

    Debra February 19, 2016
  • I have been involved with electronic board paper systems since 2000, in the capacities of COO, CEO, Company Secretary, Director and Board Chair in several organisations – Diligent is by far the best, least resource hungry (people, time and IT) and simple to use that I have experienced. Well done!

    Jeff February 19, 2016
  • We are thrilled with the staff at Diligent Boards.

    LaVon February 18, 2016
  • Congratulations – you have nailed it. Well done and thank you.

    Nihal February 17, 2016
  • Of all of the company web sites that offer Customer Support you folks are # 1 in my book. Thanks.

    Christian February 15, 2016
  • The service I got was excellent. Thank you again.

    Renuka February 15, 2016
  • 24 hrs service can’t be any better. Thanks to the support team’s immediate assistance.

    Yorene February 15, 2016
  • The ease of our roll out has exceeded my expectations. The training I received was very good and it was also extremely helpful to have Ben train each of my users. Ben was very patient and answered any queries I had. The help desk is always available and very knowledgeable. The product is simple to use and great for the end user in terms of ease of access and functionality.

    Shelley February 14, 2016
  • So thankful for the 24/7 assistance. Technician was patient, polite and charming! Thank you again!

    Mary February 12, 2016
  • Your helpline staff is ALWAYS friendly and efficient – and patient!

    Maureen February 12, 2016
  • We love Diligent Boards. It’s so much better than the board portal we used years ago. I use numerous other portals for the many boards on which my boss serves and Diligent is, by far, the best.

    Natalie February 12, 2016
  • The diligent support team has exceeded my expectations. I was thoroughly impressed with the support we received. Diligent is new to our Company and so far each rep I have dealt with has been knowledgeable, customer oriented, and addressed our needs. Please continue to provide excellent customer service. Thank you.

    Renee February 12, 2016
  • ALWAYS great service. Diligent has a great team and they continue to provide the best service and the associates are always so professional, polite, very informative and really know their job. I have never had a bad experience with any team member of Diligent. Great Job! THANK YOU!

    Sharon February 11, 2016
  • Whenever I have called the helpline the staff have always been very helpful and able to answer all my questions.

    Serpil February 11, 2016
  • Love that I can call at anytime. Awesome service!

    Tricia February 09, 2016
  • Well done. Count me as one more satisfied customer. Thanks again.

    Gerry February 09, 2016
  • Always excellent customer service!

    Karin February 09, 2016
  • I appreciated the help on the phone this morning. The representative was so patient and reassuring. Using Diligent takes some of the anxiety out of supporting our Board of Directors efforts!

    Rebecca February 09, 2016
  • Always an excellent response and resolution to the problem. Thank you.

    Clare February 08, 2016
  • Best telephone customer service I’ve ever experienced!

    Patricia February 08, 2016
  • I love your support – everyone I have talked to has been excellent – just excellent.

    Allison February 08, 2016
  • The support team has been excellent in their support whenever any issue has arisen and has been excellent in responding quickly and efficiently even on the weekend. I have been very impressed with the level of service I have received. Keep up the good work!

    Murielle February 08, 2016
  • Best service line I have run into.

    David February 07, 2016
  • Very prompt response on a Sunday morning.

    Pia February 07, 2016
  • Excellent customer service! The best Customer Support of any company I’ve ever used! Excellent product!

    Heidi February 07, 2016
  • Excellent consistent service as always.

    Kathryn February 07, 2016
  • Diligent is a great tool. I am board chair of two public companies and all our members like it a lot.

    Jeffrey February 04, 2016
  • The 24 hour support line is very helpful and efficient. My issues are always resolved immediately! Thank you for your continued support. I certainly would recommend Diligent Board books to other companies.

    Audrey February 04, 2016
  • I was very pleased with the technician. He was very polite and understanding. He stayed on the phone through the whole process. He spoke to me so I could understand what to do. Very pleased.

    Denice February 04, 2016
  • The Engineer was AWESOME, thorough, knowledgeable, the BEST.

    Felecia February 04, 2016
  • A fantastic service getting password reset late in the evening NZ time. Thank you.

    Sara February 04, 2016
  • Thank you for being so wonderful – I love using your product/service.

    Niqui February 03, 2016
  • Great help desk — thanks again!

    Kathryn February 03, 2016
  • Your assistant was excellent, he walked me through several procedures and screens with ease and skill. It was complex for me but very concise and analytical for him. Excellent employee.

    Robert February 03, 2016
  • Excellent service as always – loved talking to someone in New York.

    Jenny February 03, 2016
  • As a first time user, very happy with the support provided on the phone and in person.

    Leanne February 03, 2016
  • Assistance was very fast and identified what my issue was quickly and resolved it.

    Stephen February 01, 2016
  • Your phone staff are ALWAYS very helpful.

    Melissa February 01, 2016
  • The representative was very professional and pleasant to work with, as well as patient. Thank you

    Jack January 31, 2016
  • I was very impressed you initiated the call after seeing I was having log on problems. That’s great service.

    Graham January 29, 2016
  • Thank you to my new friend in New York who helped out an Aussie.

    Lucy January 28, 2016
  • As always, the customer service is excellent.

    Janet January 28, 2016
  • This is the first time I had to call…the lady who I spoke to was very helpful and very professional…she represented your company very well thank you.

    Derek January 28, 2016
  • The customer service is brilliant!

    Musama January 28, 2016
  • This is the second occasion I have had to use the support service and again I could not make any suggestions to improve the service. I appreciate the patience and non-paternalistic approach of your support staff. Thank you Gian.

    Sue January 27, 2016
  • Fantastic service as always – just really enjoy working with such an amazing platform – finally something that actually does what it says it does and is utterly user friendly. Thank you.

    Niqui January 27, 2016
  • Great customer service, very fast, super efficient and very polite and friendly.

    Danielle January 27, 2016
  • Top shelf help!

    Wayne January 26, 2016
  • I greatly appreciate the pro-active call made by tech rep when my account locked.

    Stephen January 26, 2016
  • You all rock!

    Jean January 25, 2016
  • Diligent customer support was fantastic- fixed my problem and was nice to work with.

    Tomoko January 25, 2016
  • The representative who helped me today was amazing. Highest commendations!

    Kat January 25, 2016
  • The agent I spoke with was professional, patient and extremely kind. I was very pleased with the assistance provided.

    Carolyn January 24, 2016
  • I am very impressed with everything about the company. Aditi was patient, kind and very careful as she determined what the problem was. She is marvelous

    Margaret January 23, 2016
  • Excellent customer service. She was very pleasant, thorough and followed-up with results. I am very pleased.

    Diana January 22, 2016
  • Amazing support and “with a smile” I could feel over the phone. Very impressed. Thank you so much.

    Melissa January 22, 2016
  • I appreciate that someone is available at odd times, and that I don’t have to go through a phone tree to get a human. Ramone was enthusiastic, quick, and helpful. Thanks.

    Kenley January 21, 2016
  • Exceptionally pleased that your representative offered to stay on the line until he was sure everything was working properly. Well done, folks.

    Pat January 21, 2016
  • As always, Diligent customer service is responsive and helpful.

    Rebecca January 21, 2016
  • You guys are perfect! You are always so helpful, knowledgeable and very friendly. I couldn’t do my without you! Thank you for always being so supportive and patient with me! Keep up the good work. and THANK YOU AGAIN!

    Sharon January 20, 2016
  • Rangan was very helpful and was very cooperative to solve the problem.

    Ellen January 20, 2016
  • As always fast and efficient service from Diligent.

    Lesley January 20, 2016
  • My experiences with Diligent have always been positive, your telephone support is excellent. The respondents are courteous, patient and very instructive.

    Larry January 19, 2016
  • Great customer service! Very friendly and helpful!

    Martin January 19, 2016
  • Perfect Support!

    Rudolf January 19, 2016
  • I made my call late at night; was truly impressed by the immediate response and very quick resolution of the problem.

    Christine January 19, 2016
  • As always polite, supportive and helpful instructions.

    Penny January 19, 2016
  • Always amazed at the customer services and just how “logical” Diligent Boards is.

    Terri January 18, 2016
  • First time I called and my problem was solved within 30 seconds. Very impressed.

    Jeanne January 18, 2016
  • Very polite customer service always.

    Katrina January 18, 2016
  • Very pleased to have everything explained and resolved so promptly given it’s a Sunday afternoon at 4pm. Thank you.

    Judith January 17, 2016
  • Quick, helpful, easy, pleasant, or in other words, just down right IMPRESSIVE!

    Thomas January 15, 2016
  • Great, fast & quick.

    Rashad January 14, 2016
  • Very nice & helpful. Great product & very user-friendly.

    Vicki January 14, 2016
  • I was very pleased with the assistance I received from Aditi. She was very informative and pleasant to speak with. Thank you!

    Pam January 13, 2016
  • We have always been happy with your customer service. You are friendly, helpful and usually resolve issues within minutes. Keep up the good job!

    Susan January 13, 2016
  • I am very happy that a representative called me proactively when Diligent became aware that I was having issues logging on. He was very helpful. Thank you!

    Katherine January 13, 2016
  • Thank you for having such knowledgeable and professional employees on your Support team. It is very much appreciated.

    Barbara January 12, 2016
  • Outstanding service at 8 pm on the US east coast. Very positive experience

    Thomas January 11, 2016
  • Such a pleasure to deal with your support staff. Thank you.

    Ann January 11, 2016
  • Your support folks are terrific. Very capable, friendly and responsive.

    Ann January 10, 2016
  • You have a great help-desk team — thank you.

    Kathryn January 10, 2016
  • Your agent was immediately able to identify and correct the problem. Thanks!

    Douglas January 10, 2016
  • Aditi was very helpful and detail-oriented. Your customer service is as good as was promised to us. Keep up the good service. Thank you.

    Judy January 08, 2016
  • Keep up the great work….the support teams are excellent.

    Chandra January 07, 2016
  • The person who helped me was very competent and patient. Job well done.

    Rich January 06, 2016
  • Great service, like always!

    Tim January 05, 2016
  • Eric was terrific — he walked me through my questions in a very knowledgeable, professional manner. I was very pleased with his service.

    Mary January 05, 2016
  • A response to my issue was quick and the issue resolved in a professional and timely manner. 🙂

    Tania January 05, 2016
  • Thank you for continuing to make Diligent Board a very viable product for us.

    Barbara January 05, 2016
  • What I appreciate about the Diligent support team is that they are extremely familiar with their product. So if they think of something after they have solved your immediate problem, they call back – as in this case. Your support is one of your strongest features!

    Sandra January 05, 2016
  • This is a really efficient program. I appreciated the help this morning.

    Skip January 04, 2016
  • Most impressed with service given that it was over the holiday period.

    Linda January 04, 2016
  • I have had great technical support every time I have called and it is much appreciated.

    Lori December 28, 2015
  • Ramone was delightful to work with and quickly resolved the problem.

    Neal December 28, 2015
  • This is the 2nd time I have used the hot line with the same great results. Your people and company are terrific.

    Mark December 26, 2015
  • Tina was terrific in assisting me this morning. She was knowledgeable, fast and understandable. Also, she was most pleasant! Excellent employee.

    Dan December 23, 2015
  • Always great customer service!

    Kelley December 22, 2015
  • I can always rely on your strong support, especially outside normal work hours.

    Yorene December 22, 2015
  • The staff was really nice, knowledgeable and helpful. It is amazing when I called the UK number, around midnight, the gentleman spoke Chinese! He was very nice and helpful, he guided me and solved all the issues I encountered.

    Jerry December 21, 2015
  • Very responsive customer service.

    Gerald December 21, 2015
  • Support was provided MORE THAN INSTANTLY, if that is even possible! I was just getting ready to call the help # because I knew I must have locked myself out by using a wrong password about 8 times. I sat down at my desk for a moment to find the support number, and all of a sudden my phone rings (before I even made the call). A support specialist was on the line ready to help. Now that is awesome customer service! Thank you.

    Teri December 18, 2015
  • Awesome service provided by Glynis! I did not even have a chance to blink and she had already contacted the Supervisory member and provided him with the access he needed.

    Phillip December 18, 2015
  • I really appreciated the prompt, efficient and complete service I just received in helping me with access.

    Barry December 17, 2015
  • The person I spoke to was Wonderful!!! He was very helpful and made the experience very pleasant.

    Elizabeth December 17, 2015
  • Unbelievably fast and good quality support! I was amazed.

    Lorette December 17, 2015
  • Excellent professional service provided. Thank you very much.

    Judy December 16, 2015
  • I personally haven’t needed to contact Diligent for support often however, I’ve always heard from the other Care Members at my organization that the service is stellar. Thank you!

    Danette December 16, 2015
  • You are at the top of the customer service list!!!!

    Barry December 16, 2015
  • I have only recently started using Diligent, and on 3 occasion have called for support. In all cases the customer service reps have all been responsive, patient and considerate. They were all excellent helping me navigate through the site.

    Nicole December 16, 2015
  • Customer Service Representative who dealt with my call was very good, clear conversation and helpful. Thank you.

    Cathy December 16, 2015
  • Outstanding / exemplary customer service!

    Paul December 15, 2015
  • As a first experience, it was wonderful. Thanks for your support.

    Jacques December 15, 2015
  • The person who answered my call was knowledgeable, helpful, and very patient and polite.

    Francesco December 15, 2015
  • I LOVE LOVE LOVE Diligent! I did Board support for many years and made hundreds and hundreds of board material packets – this is just an amazing time saver — THANK YOU

    Lori December 15, 2015
  • Very satisfied with Rangadesch’s assistance.

    Jodi December 15, 2015
  • Diligent Boards has been so very pleasant to work on every occasion.

    Ruth December 15, 2015
  • Paulina came through for me in the early hours of the workday and was a tremendous help!

    Kim December 14, 2015
  • Excellent customer support on this call.

    Ronald December 14, 2015
  • Glynis was my support person and she was great, patient, and friendly, and solved the problem. Very good support.

    Wendy December 13, 2015
  • Great response at 19.00 on a Sunday night – very satisfying.

    Nick December 13, 2015
  • The guy in support was extremely clear and helpful. Very impressive.

    Alan December 11, 2015
  • As always the support is very good and knowledgeable.

    Cindy December 11, 2015
  • Thank you for quick answer to call (i.e. no voice recognition lengthy process) and quick answers. I hate calling IT/technology support but Diligent makes it fast and easy.

    Susan December 11, 2015
  • Eric was extremely helpful and solved my problem.

    Tina December 11, 2015
  • I thought the customer service that Eric provided was outstanding!

    Lynn December 11, 2015
  • Every contact I have had with Tech Support has been handled quickly and extremely professionally. Always finished pleased and well treated.

    Hollis December 11, 2015
  • The person dealing with my query was lovely, helped me out very quickly and I was able to sort out what I needed to in time because he was so helpful and responsive, 5*’s. Many thanks!

    Lisa December 11, 2015
  • Keep up good work with the support team. I know I can rely on you.

    Yorene December 10, 2015
  • Amazing service as usual and so patient and friendly. Thanks again.

    Niqui December 10, 2015
  • When I call the helpline those answering are always very polite, helpful and fix my issues immediately. Thank you all

    Ann December 10, 2015
  • Rangan is a pleasure to work with, he handled my call and was able to get the issue rectified quickly. He is an asset to the team.

    Stephanie December 10, 2015
  • I would like to say that I spoke to Glynis, she was so helpful and very patient, she did a great job.

    Maria December 10, 2015
  • Great service rep. Helpful and patient and solved my problem. Thank you!

    Deborah December 09, 2015
  • Once again amazing service Glynis. I cannot name another company that has such excellent phone support. Well done.

    Anne December 09, 2015
  • Appreciate your prompt support service. Very good

    G.M. December 09, 2015
  • Dom could not have done anything better. He was helpful and gave me some quick tips to get to the desired book quicker.

    Leslie December 09, 2015
  • Yannick was very helpful and accomplished setting the program up in an efficient and effective manner.

    Jane December 09, 2015
  • Your team is just the BEST!

    Marilee December 09, 2015
  • The support person could not have been better. Thank you.

    James December 09, 2015
  • Very good service.

    Gregg December 08, 2015
  • Glynis was absolutely fantastic! Glynis was very patient and is a true subject matter expert!

    Diana December 08, 2015
  • Its excellent to get instant help as the Executives were already in their meeting and I needed some matters fix immediately.

    Melissa December 08, 2015
  • Your support team is the BEST IN THE BUSINESS!! Seriously. I consistently get the most thorough, pleasant and rapid assistance. Especially helpful when you are only the back-up administrator and trying to load documents in someone’s absence. THANK YOU!

    Marilee December 08, 2015
  • Thank you for your assistance.

    William December 08, 2015
  • As far as I am concerned, your support team is the best team that I have ever, ever worked with! Always courteous and instantly able to help out with any situation I have encountered!

    Cheryl December 08, 2015
  • Representative was very patient and saw me through the process to completion. Very satisfied!

    Ed December 08, 2015
  • Cheryl was fantastic. She was unable to fix my issue on the initial call (about 5:30pm), but called me back first thing the next morning to tell me it was resolved and what had happened. Your whole staff seems great.

    Brian December 08, 2015
  • Diligent customer service is top notch! No matter how big or how small the problem or request, the representatives are responsive, professional and extremely nice! A++ service.

    Kathleen December 08, 2015
  • Happy with the quick response. Thank you.

    Bev December 08, 2015
  • Great program with excellent support, thanks for the professional assistance.

    Jordan December 07, 2015
  • Today was the first time I have used support and Glynis was excellent.

    Anne December 07, 2015
  • Very helpful. In fact you picked up that I was having trouble connecting and your staff helped me to get back on track.

    Anne December 06, 2015
  • Eric was great — very helpful and thorough and was able to provide info and education on the spot. Thanks so very much!

    Ann December 06, 2015
  • Very helpful phone support.

    Tom December 06, 2015
  • Service was excellent.

    Leonard December 06, 2015
  • Much appreciated rapid, patient and efficient, effective help, resolution and support!

    Lizabeth December 06, 2015
  • I love how you sent me an email given that you saw I was locked out. I was frustrated, and was trying to find the time to call. Saw the email which helped me deal with the issue immediately. Thank you.

    Judy December 05, 2015
  • Adam your rep was patient and did a great job.

    William December 05, 2015
  • Again, excellent service. Sam went out of his way to assist and called back later with the fix for a non-standard error message.

    Neville December 05, 2015
  • Wonderful efficient service. Thank you .

    Janet December 04, 2015
  • I am delighted with the support and most appreciative of the time spent teaching me.

    Margaret December 04, 2015
  • Excellent service from Glynis.

    Chris December 04, 2015
  • Great first contact with your support service! Very friendly and helpful.

    Jeremy December 04, 2015
  • I was very pleased with the help that was offered and how easy the application is to work with.

    Monique December 04, 2015
  • This was my first time using the portal and the support staff were very helpful and patient when I called…five times. Thank you. 🙂

    Carrie December 03, 2015
  • The support representative was very polite and helpful.

    Eric December 03, 2015
  • I can always count of great service from Diligent! Thank you!

    Gayle December 03, 2015
  • As usual I am very happy with the service I receive from Diligent. The customer service is by far one of the best I have encountered.

    Cathy December 02, 2015
  • So great to have such quick access to help … appreciated his offer to stay on line to make sure my password reset worked. THANK YOU!

    Jonathan December 02, 2015
  • Very satisfactory product

    James December 02, 2015
  • Keep up the fast responses.

    Joseph December 02, 2015
  • I was very satisfied with the service and help I got from Sam and Diligent. I appreciated the initiative to contact me before I could make the phone call for help and for staying online to help.

    Mary December 01, 2015
  • Daniel has assisted me several times and has excellent customer service skills in addition to being very knowledgeable.

    Suzanne December 01, 2015
  • Fantastic customer service, very clear communications, could “feel” a smiling face helping me out.

    David December 01, 2015
  • Your support person was very patient with me. Thanks so much.

    Cheryl December 01, 2015
  • Very pleased with the assistance I received!

    Susan December 01, 2015
  • Diligent Boards has been a game changer from the perspective of both an admin and Board experience. Thanks.

    Joy November 30, 2015
  • Daniel was fantastic! I was very pleased with the customer service!

    Lily November 30, 2015
  • Raydell was a pleasure, he walked me thru each step–great support.

    John November 30, 2015
  • Service was gracious and exceptional. Very impressive. Thank you!

    Kenneth November 29, 2015
  • Daniel was very polite and helpful on the phone..I couldn’t have asked for better customer service.

    Michelle November 29, 2015
  • Exquisite service!

    Jeffrey November 29, 2015
  • Very patient & thorough in helping me solve my issue.

    Dolores November 28, 2015
  • Freda was great. I’d set aside 20 minutes to resolve the issue and she did it in 5. Great help!

    Corinne November 26, 2015
  • Diligent Boards Support is the best customer service team that I have ever dealt with.

    Johanne November 26, 2015
  • The proactive notification regarding my difficulty in logging in was unexpected but very much appreciated. It indicates superb attention to what is going on within the Boards systems, and the ability to assist without being asked is indeed unusual in today’s environment. Well done.

    Alan November 25, 2015
  • Just excellent service from Gian! Thank you.

    Ann Marie November 25, 2015
  • Daniel was very knowledgeable. He was truly wonderful! Very willing to help me. Thank YOU Daniel!!

    Dora November 25, 2015
  • I really appreciate Diligent Boards and find the application very user friendly.

    Delmer November 24, 2015
  • He knew every answer to my problems. Very helpful.

    Henry November 24, 2015
  • Daniel is the best tech I have used and I have been doing this for over 30 years. He was very informative and told me every screen before it came up. He really knows this system.

    Will November 24, 2015
  • Great experience of a first call.

    Rachel November 24, 2015
  • Very professional; patient and informative.

    George November 23, 2015
  • I was most impressed with how quickly someone rang me back and quickly we were able to reset access. He was very polite and patient. Well done and he was located in NZ.

    Litea November 23, 2015
  • Thank you for prompt and efficient support.

    Erika November 23, 2015
  • Your support team is the best!

    Denise November 23, 2015
  • The Diligent Support team are always extremely helpful.

    Judy November 22, 2015
  • Jared was extremely education on the product and had quick solutions to my problems. He was quite patient with me, as I was a little annoyed. He fixed me up and got me back on track. He’s great!

    Dawn November 20, 2015
  • Wonderful service and issue quickly resolved…thanks.

    Andrew November 20, 2015
  • I am very satisfied with the service received. I even got a follow up call with regards to my problem. 10/10. Thank you!!

    Andri November 19, 2015
  • Professional service. Excellent.

    Michael November 19, 2015
  • Excellent support, able, precise, quick and nice,

    Alain November 19, 2015
  • Diligent has the best customer service — today Diligent provided another fine example that was witnessed by one of our executives.Thanks again — please keep up the good work and please never go to “hit 1 for this hit 2 for that!” the Best part of your customer service someone with a heartbeat always answers the phone. Thanks again!

    Maria November 19, 2015
  • It was awesome service! Thank you.

    Viviane November 19, 2015
  • Support service was great.

    T.M November 19, 2015
  • Outstanding service in every way. Very positive experience.

    Cathy November 19, 2015
  • I have had reason to contact Diligent numerous times today (setting up lots of initial users) and each time the help has been great, very quick and easy to follow instructions. Thanks.

    Victoria November 18, 2015
  • Excellent customer service as always. Especially appreciate quick handling as the issue arose during Governing Board. Thank you!

    Alicia November 18, 2015
  • The rep was AWESOME!

    Patricia November 17, 2015
  • Your helpdesk team is top class.

    Yvonne November 16, 2015
  • You have one of the best customer service departments around!

    Angi November 16, 2015
  • Very quick and patient service. Thank you!

    Sue November 16, 2015
  • You are the best support desk! I wish we had you at our company.

    Rowena November 16, 2015
  • Great service. Very helpful and friendly staff member.

    Lisa November 16, 2015
  • Always a pleasure to deal with the excellent and proactive Diligent staff. Well done on fabulous Customer Service at all times!

    Roshi November 15, 2015
  • Your customer service is outstanding.

    Martina November 15, 2015
  • Best customer support ever.

    Nicole November 14, 2015
  • Thanks for the help on a Saturday morning.

    Jeffrey November 14, 2015
  • Great help. Very responsive. Atena stayed on line until she was sure I was online.

    Peter November 13, 2015
  • As a new user, the support you provide is immeasurable! Thank you for giving me peace of mind!

    Leslie November 13, 2015
  • We are very new to Diligent and Gian was able to keep me connected to Diligent to complete our first board book that is live with the Board. Being able to work remotely saved my weekend as well. Thank you Gian!

    Dale November 13, 2015
  • Thanks for the excellent customer service.

    Valerie November 13, 2015
  • Excellent service! Thank you!

    Pamela November 13, 2015
  • Excellent service, Aditi is wonderful! Pleasant, professional, patient and knowledgeable.

    Ann-Marie November 12, 2015
  • I was extremely pleased with the professional manner with which I was served.

    John November 12, 2015
  • Really quick and kind service. Full marks!

    Chris November 12, 2015
  • I am amazed at how helpful and patient the help was. I was guided through my problem when I didn’t know what I was doing.

    Thaine November 12, 2015
  • Excellent service. This is not the first time I have called and I have always been served by very professional and capable DB Support people.

    Ernesto November 12, 2015
  • You guys have the BEST customer service. Thanks!

    Ira November 12, 2015
  • You folks do an outstanding job. I’m not technically inclined at all, and you always come to my rescue.

    Helen November 12, 2015
  • Excellent support!

    Maurice November 11, 2015
  • Very satisfied with the service provided.

    Pheta November 11, 2015
  • As always, the help support team is the best!

    Denise November 11, 2015
  • Excellent Support provided! THANKS!!!

    Sherry November 11, 2015
  • Gian did a great job of helping me today. Thanks, Gian!

    Kari November 11, 2015
  • Diligent provides the best customer service and help support I have ever had the pleasure of working with! Thanks for your continued excellence!

    Heidi November 10, 2015
  • Best service I have had since the last time I called Diligent Board Books. You guys do it right.

    Louis November 10, 2015
  • Excellent way to reduce use of paper and organize board documents.

    Maserame November 10, 2015
  • Very helpful staff. Easy to use.

    Melissa November 09, 2015
  • My experience with Diligent was better than any help desk I’ve encountered.

    Aniello November 09, 2015
  • Quick, pleasant, efficient, and effective. Thanks

    Peter November 09, 2015
  • My client representative, Jared, was extremely helpful. He was courteous, patient and persevered through technical hurdles until I was comfortably able to access our company’s board account.

    Frederick November 09, 2015
  • Soooo very helpful and polite!

    Alison November 09, 2015
  • Eric was very helpful and gracious in assisting me with this request. Response time was immediately and process was most efficient. Thank you.

    Patricia November 09, 2015
  • Best service I have had since the last time I called Diligent Boards. You guys do it right.

    Louis November 08, 2015
  • Clear and easy to understand your customer service person.

    John November 07, 2015
  • I love getting a live person without having to listen to a recording directing me.

    Barbara November 07, 2015
  • Two phone calls in a few minutes. Both representatives were very courteous, responsive, and fast.

    Jarold November 06, 2015
  • Cheryl was amazing in providing excellent support. She was professional and extremely knowledgeable!

    Nancy November 06, 2015
  • Customer service has always been outstanding on all levels.

    Maureen November 06, 2015
  • A quick response and willingness to “hand hold” is essential for the business Diligent is in. Keep up the good work!

    John November 06, 2015
  • Great, courteous service… Thanks!!

    Patricia November 06, 2015
  • Very pleasant and helpful support person.

    Jerry November 06, 2015
  • Always helpful and friendly. Thank you.

    Sue November 06, 2015
  • This was my first call to the Support line. I’m impressed. If this is going to be the level of service going forward, I’ll be very happy with that!

    Eva November 05, 2015
  • Awesome support, as always.

    Lynn November 05, 2015
  • Excellent assistance. This enabled me to complete work that had a tight deadline. I felt sunk when I realized that my new computer had been set up without the Diligent software. With your assistance I was up and running in a few minutes.

    Tracy November 05, 2015
  • Customer service is always great!

    Eileen November 05, 2015
  • I couldn’t be more pleased with your support staff. Stellar service any time I’ve ever called.

    D’Ray November 05, 2015
  • Raydell always helps me in a clear, easy to understand way. His assistance is greatly appreciated.

    Joan November 05, 2015
  • I would just like to say that Bhavik was brilliant on the call yesterday – not only knowledgeable & practical about helping me through the various steps etc, but also solving a couple of issues – he was also excellent at calming me down (our documents are always left until the very last minute, so always a panic for me) !! Thank you Bhavik

    Helen November 05, 2015
  • Professional, polite service. Instant assistance – happy to push further to assist me – happy to allow me to stay on the phone until I was satisfied with the response offered (ie: not “fobbed off” no sense of “not my problem”). I’m very happy 🙂

    Rachel November 04, 2015
  • 24/7 Help Desk is awesome!

    Patty November 04, 2015
  • Thank you for the efficient service.

    Collette November 04, 2015
  • Excellent service, I was very surprised how good the service was! Thank you so much!

    Donnie November 04, 2015
  • Excellent service – no recommendations.

    Phillip November 03, 2015
  • I really appreciate your consistency of service. Always top rate. Jonathan was very professional, patient and thorough.

    Carlos November 03, 2015
  • Fantastic proactive customer care.

    David November 03, 2015
  • I appreciate the efficient service.

    Jon November 03, 2015
  • Yannick was very professional and helpful.

    Don November 03, 2015
  • The service on the 0800 number from NZ was excellent – served perfectly by a gentleman in Manhattan. All done in less than 10 minutes.

    Emmet November 02, 2015
  • Very professional and understanding representative handled my issues immediately and stayed with me as I updated the system. Thank you.

    Barbara November 02, 2015
  • Eric was great, very helpful! Thanks.

    Susan November 02, 2015
  • Thank you for your prompt accurate and courteous assistance.

    Les November 02, 2015
  • The customer rep called me when I got locked out. Very efficient.

    Dan November 02, 2015
  • Diligent Rocks — the BEST customer service. What sets Diligent apart is that someone with a heartbeat always answers the phone. Thank you!

    Maria November 02, 2015
  • Had a very urgent query late on a Friday afternoon which was resolved immediately. Thank you!

    Pam November 02, 2015
  • It was a pleasant experience. Thank you for your assistance.

    Karen November 02, 2015
  • I required help from your support line twice today, Bhavik and Paulina were just excellent, they understood rapidly my problems and provided solutions. Paulina took the time to create with me a complicated book from a massive Excel file, it was so appreciated.

    Bridget October 30, 2015
  • Bhavik provided excellent support. I was very impressed in all respects.

    John October 30, 2015
  • The lady that helped me was very patient and solved my issue quickly.

    Melvin October 29, 2015
  • You are always excellent and to the point! Thank you!

    Cathy October 29, 2015
  • Fabulous service yet again. Very happy Diligent user. Thank You.

    Niqui October 29, 2015
  • Great job, as usual!

    Shannon October 29, 2015
  • Wonderful, fast service.

    Rob October 29, 2015
  • Chris made my day – cleared up my tech issue and also clarified a process.

    Maribeth October 29, 2015
  • Very knowledgeable technician.

    Arlean October 28, 2015
  • Daniel was so helpful, he was very clear in his instructions and very patient with me, also to ensure next time this kind of issue arises again, I know how to fix things. Excellent service.

    Louisa October 28, 2015
  • Great service. Very prompt and responsive. Thank you!

    Bertil October 28, 2015
  • Your customer service was fantastic. I spoke with another English speaker who solved my problem instantaneously. From the time I placed the call to the time my problem was solved was less than two minutes according to my cell phone log!!

    Thomas October 27, 2015
  • Excellent help. Thanks Aditi.

    Colleen October 27, 2015
  • Everyone at Diligent is very helpful.

    Nancy October 27, 2015
  • Having such a pleasant, helpful person on the other end certainly made my job easier. Thanks to Daniel!

    Colleen October 27, 2015
  • Staff is very helpful!

    Linda October 27, 2015
  • I was attempting to login, but locked myself out. As I was trying to figure out what to do, I received a pro-active call from Diligent support who noticed I had locked myself out and called to help me reset my password. I was thoroughly impressed by the service. Thank you!!!

    Kevin October 27, 2015
  • Service was very efficient.

    Johnson October 27, 2015
  • The representative was very friendly and helpful.

    Mimi October 27, 2015
  • Cheryl responded to my problem in a most professional and courteous manner, quickly, efficiently and pleasantly — much appreciated

    John October 26, 2015
  • Instant help! Happy you remain calm with your customers!

    Janice October 26, 2015
  • The agent provided superb technical assistance today with professionalism and courtesy. Thank you.

    Michael October 26, 2015
  • Your support representatives are amazing!

    Judy October 26, 2015
  • My associate was excellent, very courteous and efficient.

    Carolyn October 25, 2015
  • Fantastic resolution early on a Sunday morning. Much appreciated!!!!

    David October 25, 2015
  • This was my first try at using Diligent – I really appreciated the great support today (on a Saturday) when questions came up!

    Ruth October 24, 2015
  • The person that assisted me by phone was excellent. She was patient, her instructions were clear and concise and she was not unduly technical.

    Larry October 24, 2015
  • I was seriously impressed by the way my call was handled.

    Steven October 23, 2015
  • Thank you for the professional service.

    Steve October 23, 2015
  • Representative was great. Resetting passwords can sometimes be frustrating but this was simple and quick. Thanks!

    Melissa October 23, 2015
  • Very helpful and pleasant. Thank you.

    D’Ann October 23, 2015
  • I appreciate each time I need assistance, I always get answers right away. Excellent Customer Service is what this world needs more of and be able to talk to a live person when needed. Thank you!

    Debra October 23, 2015
  • I appreciate the quick turnaround. A common occurrence with Diligent.

    Aaron October 23, 2015
  • Your representative Atena was simply perfect. She quickly understood my need, quickly walked me through a needed process, and quickly solved my request. I wish everyone I worked with was as efficient and helpful.

    Thomas October 22, 2015
  • I was really impressed with your fast and effective service!

    Roswitha October 22, 2015
  • Thanks for solving my problem! Great service!

    Richard October 22, 2015
  • So far I Love it, love it, love it!

    Lynn October 22, 2015
  • I couldn’t be more happy with the assistance I received from Ramone. He was very knowledgeable, professional, patient and, best of all, got the job done!

    Kathi October 22, 2015
  • Your service is always tremendous and speedy! Thank you.

    Alanna October 22, 2015
  • Excellent service. Thank you.

    Richard October 22, 2015
  • Great customer service.

    Joanne October 22, 2015
  • Great experience thank you.

    Christopher October 21, 2015
  • Staff is always patient and helpful!

    Barbara October 21, 2015
  • Every company should have customer service representatives like Diligent. Every time I’ve called I have been treated like royalty. It is a pleasure and I recommend Diligent to everyone who may have a need for such a program.

    Mimi October 21, 2015
  • I wrote a book on Customer Service, and I have to say that your reps are always great, especially as I am usually frazzled when I call. Also, do you select them to have nice voices? Sure seems that way!

    Rochelle October 21, 2015
  • So glad the support is there!

    Kendra October 21, 2015
  • Service was excellent.

    Leigh October 21, 2015
  • Awesome service – I was shocked at how easy this was!!

    Stuart October 20, 2015
  • I’ve always had great experience with your help line. I appreciate the prompt, efficient and courteous support.

    Teri October 20, 2015
  • Gian was excellent – very professional and courteous. It was a pleasure working with him to resolve the difficulty I had with my Diligent access.

    Susan October 20, 2015
  • Customer Support person was knowledgeable, polite, efficient.

    John October 20, 2015
  • My experience with Diligent Boards has been positive all-around.

    Catherine October 20, 2015
  • Daniel did an excellent job helping me was patient and polite. Thank you!

    Teddie October 20, 2015
  • Many thanks for the excellent service.

    David October 20, 2015
  • Very pleasant experience. Thank you.

    Jenny October 19, 2015
  • I appreciated Paul’s fast and exacting help.

    Terri October 19, 2015
  • You have one of the best support groups that I have dealt with for any software.

    David October 19, 2015
  • Eric was very professional and polite. I hope he answers my calls for help in the future!

    Kate October 19, 2015
  • Loved the rep on the phone … she agreed to stay on the line to ensure I got logged in okay … very professional.

    Dan October 19, 2015
  • Great service, as always

    Greg October 19, 2015
  • Jared was very helpful, polite and quickly helped me with my problem. Thank you Jared.

    Glenda October 19, 2015
  • I am extremely impressed that a real person answered the phone instantly – no recordings, no numbers to push and no wait time!!!!

    Glenda October 19, 2015
  • Always good to hear Frida’s sweet voice behind the telephone. Thank you for the the “always prompt” service.

    Julia October 19, 2015
  • You guys rock!

    Rodney October 19, 2015
  • Great customer service.

    Jane October 18, 2015
  • You guys are all fantastic 🙂

    Lynnette October 18, 2015
  • Very helpful and courteous. Highly satisfied.

    Joanne October 17, 2015
  • As always, when you call in for support to Diligent, service is amazing!

    Nimi October 16, 2015
  • The woman who helped me was fantastic and very helpful. Thank you!

    Elizabeth October 16, 2015
  • ALWAYS awesome service when I need it. Thanks.

    John October 16, 2015
  • You are amazing.

    Hannelie October 16, 2015
  • My representative was outstanding. Fixed my problem instantly! Very pleasant and knowledgeable. Best call center experience I have had in years!

    Mary October 16, 2015
  • Jared was incredibly knowledgeable and helpful. As I told him on the phone, Diligent has the single best customer service department I ever deal / have dealt with. Thank you, Jared!

    Brett October 16, 2015
  • Dom did a great job!! Outstanding customer supporter.

    Dorn October 15, 2015
  • Atena did a great job in solving my problem. I was very pleased with the outcome.

    Joan October 15, 2015
  • Your rep, Ramone, who assisted me was very polite, very knowledgeable and was awesome. Everyone I work with at Diligent is very professional and teaches me something new each time!

    Darla October 15, 2015
  • Very accessible and easy!!!! Thank you.

    Doug October 15, 2015
  • Great service as usual! Thanks!

    Kelley October 15, 2015
  • Great service and responsiveness!

    Jan October 15, 2015
  • You all are awesome!

    Debbie October 15, 2015
  • Thank you for your efficient support!

    Madeleine October 14, 2015
  • Ramone was my Diligent Support guy, he was patient and courteous.

    Clare October 14, 2015
  • You do an excellent job and have no thought of what you could do better.

    John October 14, 2015
  • My helper, based in New Zealand, was just great. Thank you so much.

    Martin October 13, 2015
  • Keep your staff, as they are talented people.

    Elroy October 13, 2015
  • The person that assisted me by phone was excellent. She was patient, her instructions were clear and concise and she was not unduly technical.

    Larry October 13, 2015
  • I was really impressed with the service provided from New York despite sitting here in NZ..I was prepared to wait another hour until the NZ office opened but was reassured everything could be done from there.

    Hemi October 13, 2015
  • Best customer support around!

    Julie October 13, 2015
  • Cheryl was very patient, informative and congenial on the phone with the issues which I probably was taught 3 years ago but forgot!

    Terri October 13, 2015
  • Love working with Diligent!

    Sara October 13, 2015
  • Outstanding customer service!

    Jonathan October 13, 2015
  • Very helpful agent. He was nice to work with.

    Bruce October 13, 2015
  • Whenever I’ve called, I’ve always felt the support was very calm and patient with me.

    Martha October 13, 2015
  • Super fast service as always! Excellent!

    Rachel October 13, 2015
  • I was perfectly satisfied and impressed by the flawless service.

    Alain October 13, 2015
  • Daniel identified the problem immediately, corrected it, and I was back up and working again! Great service!

    Donna October 13, 2015
  • Very helpful and accommodating. Thank you.

    Steven October 12, 2015
  • Friendly and very prompt service.

    Jim October 12, 2015
  • Very good service, thank you.

    Naomi October 12, 2015
  • Great service and patience from Glynis – thank you!

    Colin October 11, 2015
  • I appreciate the great service. Thanks!

    Brian October 11, 2015
  • Great assistance always, thank you 🙂

    Lynnette October 10, 2015
  • Once again Diligent Boards Support provided exemplary service with a time-sensitive request. Without question, Diligent Boards Support is THE industry leader!

    Paul October 09, 2015
  • The best Help/Support group I have had the pleasure to work with.

    Kathryn October 09, 2015
  • Rep was excellent and knew immediately what the issue was.

    Maxine October 09, 2015
  • It was very reassuring to have the 24/7 help staff available—we are on the road in Europe, and this could have been a real problem without call-in assistance that had a can-solve attitude. Thanks.

    Scott October 09, 2015
  • Excellent as always.

    Kory October 08, 2015
  • Service is always always exceptional..your staff is very well trained and very pleasant.

    Elaine October 08, 2015
  • Very good service!

    Timothy October 08, 2015
  • I’ve learned a great deal from my experience with Aditi. Thanks so much Aditi. You were a life saver.

    Tricia October 07, 2015
  • Natacha is incredibly patient and informative. Her tone and speech pace was excellent, she explained the instructions step by step it was excellent.

    Suvina October 07, 2015
  • I’ve been very pleased with the app and service.

    Pinhas October 06, 2015
  • As always, thank you so much for your efficient help!

    Marie-Christine October 06, 2015
  • I work with several Boards who use your services and I have always found when I ring up for assistance, which is normally due to operator error or memory lapse, the service I have received has been excellent.

    Glenda October 06, 2015
  • Great Service

    Charlie October 06, 2015
  • Great help today

    Peggy October 06, 2015
  • I am elated this issue was fixed so quickly and efficiently! Made my day!

    Sandy October 05, 2015
  • Juan was such a wonderful ambassador of Diligent. He was courteous, patient, and knowledgeable.

    Steve October 05, 2015
  • Friendly and efficient support team.

    Hamish October 04, 2015
  • Outstanding service.

    Michael October 04, 2015
  • What could have been complicated was made very easy by your team. Thank you!

    Lorna October 03, 2015
  • What a pleasure to have such great service.

    Susan October 01, 2015
  • Amazing system and excellent service.

    Cordia October 01, 2015
  • Happy with the result.

    Sharon October 01, 2015
  • As always – fast and efficient and effective!

    Linda September 30, 2015
  • My customer service rep was very patient and offered a good alternative if my ipad wouldn’t work. I really appreciate it.

    Kate September 30, 2015
  • Terrific rep…My issue was fixed in 2 minutes.

    David September 29, 2015
  • Very helpful service. Thank you.

    Patricia September 29, 2015
  • Everything great!!!

    Brenda September 29, 2015
  • Great, responsive service….much appreciated!

    Mark September 29, 2015
  • I appreciate the quality customer service. Thank you

    Brian September 29, 2015
  • The representative was very helpful and quickly resolved my issue. Thank you

    Linda September 29, 2015
  • Daniel was very professional and very pleasant to deal with. Thank you for a top notch experience and for solving my problem!

    Elizabeth September 28, 2015
  • Love the quality of service you provide.

    Kate September 28, 2015
  • My sincere thanks to Daniel for the quick turn around and excellent customer service!

    Margo September 25, 2015
  • Thank you for your quick response.

    Linda September 25, 2015
  • My customer service rep was perfect. She didn’t only give me the answer I needed, she stayed on the line to make sure my login issue was 100% solved. Terrific customer support…thank you!

    Christoph September 25, 2015
  • I have always received excellent customer service whenever I have called. Thank you.

    Vicki September 24, 2015
  • Cheryl was very knowledgeable and efficient in assisting me with the issue. It was a productive experience! Thank you Cheryl and Diligent!

    Louvenia September 24, 2015
  • DB’s guys and gals always rock! Everyone does a very good job. You all keep it both pleasant AND professional. It is always great to deal with you.

    Sean September 24, 2015
  • I always find the Customer Service team very helpful. If they aren’t 100% sure of the answer to the question they always check with a colleague so that they don’t give the wrong information.

    Kerryn September 24, 2015
  • My experience of implementing Diligent boards as project manager has been very positive indeed. I have found Diligent to be extremely supportive and responsive throughout the initial engagement, commercial negotiations and implementation. I really don’t have anything to add around what could be improved – great job!

    Susannah September 24, 2015
  • Great customer service!

    Daniel September 23, 2015
  • Customer Service is outstanding!

    Rosemary September 23, 2015
  • Love the support you provide!

    Jenifer September 23, 2015
  • Always tremendous service. Thank you.

    Sandy September 23, 2015
  • We were nervous the implementation would cause disruption. This was totally unfounded and indeed efficiencies were apparent from day 1.

    Ed September 22, 2015
  • I was very pleased with the quick response to my needs. Thank you.

    Jack September 22, 2015
  • As always, thank you.

    Marie-Christine September 21, 2015
  • Carrie was extremely helpful and very responsive. She has made me look good to our directors!

    Jenny September 21, 2015
  • Great service.

    Caren September 21, 2015
  • I didn’t make a request. Diligent actually called me when I failed to use the proper password – a number of times. Was surprised by the call and especially the timing. Very responsive and much appreciated. Thank You.

    James September 20, 2015
  • Service support was available on a Saturday evening, was very prompt, and was immediately effective. Service agent on the phone was very cordial. Thanks for the professional support!!

    Mike September 19, 2015
  • Consistently good support experience. Thank you.

    Graeme September 19, 2015
  • Your people are the best !!! Their support and understanding is outstanding !!!! Thank you so much !!

    Borden September 19, 2015
  • I found your customer service very professional, efficient and friendly not to mention patient. I’m SO GLAD you have such a great support system.

    Helen September 18, 2015
  • Just keep going with the excellent customer support, it’s always been a pleasure to work with Diligent.

    Karen September 18, 2015
  • Service was amazing, as usual from Diligent Boards. Thank you so much for getting us sorted.

    N/A September 18, 2015
  • HAS BEEN EXCELLENT EVERY TIME I HAVE CALLED.

    Dan September 17, 2015
  • Great experience.

    Joel September 17, 2015
  • You are the best – I always am more than pleased that I selected Diligent as our board portal – you have all lived up to my highest expectations.

    Roberta September 17, 2015
  • Diligent Boards brings life into the Boardroom.

    Malefa September 17, 2015
  • Great service as always.

    Glenn September 17, 2015
  • Very happy with service I received on my very first call to Diligent.

    Susan September 17, 2015
  • My support representative could not have been more helpful, polite and friendly. He is a great ambassador for your company. I’m very grateful for his quick response and warm approach.

    Bruce September 16, 2015
  • The person I talked to was awesome – quick solution and very pleasant to deal with. Thanks.

    Adam September 16, 2015
  • Very pleased with your Diligent Boards service and the representative I spoke with today. Keep up the good work!

    Andy September 16, 2015
  • Always great customer service – thank you!

    Sylvia September 16, 2015
  • Thank you so much for the attention, professionalism and quick assistance provided to me today.

    Mimi September 15, 2015
  • Very pleased and impressed with the 24/7 help line. The support team is excellent – they are always courteous and helpful and usually pick up on the very first ring, which is a God-send when we are working to get a book finished on a tight deadline. Great job!

    Greg September 15, 2015
  • I REALLY appreciated the quick and friendly service.

    John September 15, 2015
  • Your staff at the Help Desk are always so helpful and pleasant! They are great!

    Judy September 14, 2015
  • I was treated very professionally and got my problem fixed. Thanks!

    Mark September 14, 2015
  • Representative was Outstanding

    Michael September 14, 2015
  • Very professional telephone assistance. Thank you.

    Caitriona September 14, 2015
  • I have found everyone at Diligent to be helpful, efficient and knowledgeable. Great product and great service, thank you

    Gill September 13, 2015
  • Great service. I was up in less than two minutes. The rep stayed on the line until I was on-line. Thanks

    Michael September 13, 2015
  • I am a new user, but so far, however, I find It very easy to use and appreciate all the features offered.

    Ron September 11, 2015
  • Your product and people are the best that I have dealt with to date. I have been in this industry for over 20 years and your customer service, support and product is amazing! I have been on job interviews and I always ask if they use Diligent and try to promote it every chance I get.

    Cathy September 11, 2015
  • Thank you for your patience and prompt attention!

    Emma September 10, 2015
  • wonderful customer service….

    Jean September 10, 2015
  • The greatest group of friendly people I have ever worked with! 🙂

    Diann September 10, 2015
  • Excellent service!!

    Glenn September 10, 2015
  • Very happy with the service. I was the board member who picked Diligent for my newest board.

    Jeffrey September 09, 2015
  • As always, extremely professional service and a pleasure to deal with. Thank you.

    Barbara September 09, 2015
  • Great service as usual!

    Kerrin September 09, 2015
  • Your staff are always lovely to speak to and very helpful.

    Audrey September 09, 2015
  • Our account manager has been wonderful to work with. Both on the phone as well as in person. She has been informative, accommodating and knowledgeable. If there was a technical (security) issue that she was not 100% sure of, she put in extra effort to research and find those answers and get back to us expeditiously. I have personally enjoyed working with her and look forward to our continued business relationship.

    Gregg September 09, 2015
  • Prompt, polite and excellent service

    Luke September 09, 2015
  • Our support representative was wonderful! Very clear and concise in her instructions, with a warm tone and helpful attitude. I wish I could call her for all my customer service needs at all companies!

    Brett September 08, 2015
  • Excellent help. Thank you

    Stephen September 08, 2015
  • We have been incredibly satisfied with our main Diligent contact. He has been very professional, incredibly helpful and very quick to respond to any queries we have had. He has made the transition to Diligent very smooth and been incredibly patient in transitioning our board members into full use of the software.

    Pranay September 08, 2015
  • Thank you for your ongoing help and support. The Diligent team is wonderful, so attentive, polite and helpful.

    Karinna September 03, 2015
  • The level of professional customer service Diligent Boards provides is without question BEST IN CLASS!

    Paul September 03, 2015
  • Your support is much appreciated.

    Donna September 03, 2015
  • Always easy and fast when I call in!

    N/A September 02, 2015
  • I haven’t been using Diligent for very long, but it is an incredibly well thought out tool and very intuitive. I also appreciate the top notch customer service.

    Johanne September 01, 2015
  • Always great service!

    Beryl September 01, 2015
  • Service was excellent in all respects.

    N/A September 01, 2015
  • Had 8 minutes to solve an issue and she did it in 3. excellent as always!!!!

    Matt September 01, 2015
  • It was quick, efficient & seamless. Doesn’t get any better than this.

    Shari September 01, 2015
  • Best support system out there!!!!!

    Gloria September 01, 2015
  • Great customer service!

    N/A September 01, 2015
  • I was very impressed with the way my problem was dealt with. With the 4 calls that I put in, everyone showed their expertise and willingness to solve the issue I had. Great service.

    Eneleata August 31, 2015
  • Phenomenal customer service every time!

    Karen August 31, 2015
  • Service was quick and efficient – thank you!

    Maria August 30, 2015
  • Great service. The representative was very knowledgeable and solved my connection problem. Very satisfied.

    Philip August 28, 2015
  • No constructive criticism. All service has been excellent as of date. My support representative has made my life/job significantly easier and has saved hours off my day. Thank you!!

    Jennifer August 28, 2015
  • Fantastic service

    Barbara August 28, 2015
  • excellent experience with customer support

    Kent August 27, 2015
  • The support staff is really polite and on top of the game. My matters were resolved quickly. I especially like the fact that there’s no “press 1 for something, 2 for something else” prompt.

    Andrew August 27, 2015
  • The technician was very helpful, courteous and patient while troubleshooting the issue which was quickly resolved!

    Cindy August 27, 2015
  • The way you run the training sessions and service for Diligent Boards is excellent. Our customer success team did an awesome job training our staff and Trustees, always helpful and professional and was a hit with our trustees when he met them and said something really funny to them which has stuck with him. It’s been a pleasure working with him. 0800 support has been excellent so far. Trying to get Trustees to use them more often. Thank you.

    Maraea August 27, 2015
  • We are extremely pleased with your availability, service and product to date.

    Merle August 27, 2015
  • The person I spoke with made me feel so comfortable and not at all anxious about an oops I created. He’s the best!

    Theresa August 27, 2015
  • Excellent experience with customer support.

    Kent August 27, 2015
  • I am impressed that diligent called to help before I called for help when I was clearly having s problem.

    William August 26, 2015
  • I am impressed that Diligent called to help before I called for help when I was clearly having s problem.

    William August 26, 2015
  • Our customer success team did a wonderful job at getting our site up and running quickly. This is our second site and we’re so happy to work with Diligent!

    Beth August 26, 2015
  • As usual the support representative went completely out of his way to assist with our query to a satisfactory conclusion.

    N/A August 26, 2015
  • I’ve been impressed with the prompt service we have received from all the Diligent representatives. Our customer success team managed the entire process very effectively, keeping me updated at every stage. I particularly commend our customer success representative on his training technique – knowledgeable, patient and thorough. Any questions I have submitted to the Support Team have been dealt with in a timely manner and with courtesy.

    Jean August 26, 2015
  • Rep was wonderful – went above and beyond with the extra help of installing the shortcut to my desktop – I was calling as my user name was not being recognized – he fixed that and then added the shortcut. So responsive and so professional!

    Mary August 25, 2015
  • You are amazing

    Donna August 25, 2015
  • Thanks for calling me on seeing that I was locked out. I was very impressed with the initiative shown as I had not even logged a problem.

    Mark August 25, 2015
  • Nothing I feel that can be done better, but I would like to stress that I have been very impressed with the help and assistance that has been given to us during the implementation process. It happened during our busiest time of year and our customer success team ensured the process was as painless as possible answering all of my requests and questions in a very timely manner. Even at this relatively early stage, we are happy with the decision made to utilize Diligent Boards.

    Karen August 25, 2015
  • Just wanted to say how efficient my support representative was with my support call, she phoned me instantly with a solution to try, she also emailed me screen shots of what to do. Very professional.

    Meni August 25, 2015
  • Rep was wonderful – went above and beyond with the extra help of installing the shortcut to my desktop – I was calling as my username was not being recognized – he fixed that and then added the shortcut. So responsive and so professional!

    Mary August 25, 2015
  • You are amazing.

    Donna August 25, 2015
  • Thanks for calling me on seeing that I was locked out. I was very impressed with the initiative shown as I had not even logged a problem.

    Mark August 25, 2015
  • I am completely satisfied with the contact and support I have had with Diligent. I find the help desk very supportive and responsive, and can only wish that all help desks were so professionally trained.

    Naomi August 24, 2015
  • We were so rushed on our end to get the site up and running with all the information necessary for the Board meeting. Our customer success representative was very helpful and on top of any questions or anything I needed to facilitate. I absolutely think she is wonderful.

    Tami August 24, 2015
  • Our CEO was reluctant for the implementation. He is now a convert and is very keen for us to expand our usage. Our customer success representative has been awesome to deal with, prompt, efficient and knowledgeable.

    Sue August 23, 2015
  • Top class service

    John August 23, 2015
  • I did not call the support, but the support called me (!) after I had tried to enter several times with a wrong password (I had forgotten my password). Incredible service!

    N/A August 23, 2015
  • The customer service provided by Diligent Boards Support has been outstanding. After today’s experience, I commented to my wife that every organization should treat people like Diligent does. Outstanding service by patient, knowledgeable staff!

    Mark August 21, 2015
  • Customer service provided by Diligent Boards Support has been outstanding. After today’s experience, I commented to my wife that every organization should treat people like Diligent does. Outstanding service by patient, knowledgeable staff!

    Mark August 21, 2015
  • Brilliant support as always thank you

    Louise August 20, 2015
  • The other administrator and I learned a lot in going through the first meeting paperless. The customer success team fielded several questions along the way, and the Board was very happy with the roll out.

    Scott August 20, 2015
  • The representative was polite, professional and knowledgeable, and made the experience very pleasant. I wish all customer service support specialists were as good as him.

    John August 20, 2015
  • I was assisted by Yannick over two days to resolve a technical issue regarding difficulty accessing the software. Excellent service as always!

    Mark August 20, 2015
  • Brilliant support as always thank you.

    Louise August 20, 2015
  • The representative was very helpful and really came through for me as i forgot my password and need to present at a meeting and info was on the computer Very grateful!!

    Ginger August 19, 2015
  • Great service, thank you!

    Mervin August 19, 2015
  • I wish I could remember the name of the person who helped me. He was over and above the call of duty..he made me feel a little more competent than I am.

    Miriam August 19, 2015
  • The operator not only took the step of resetting my password but walked me through the step and stayed on the line to ensure my profile was appropriately set up.

    Russell August 18, 2015
  • Yannick was very professional and helpful – a real credit to your company and client service

    Matt August 18, 2015
  • I was very impressed with the level of service and how fast my query was sorted.

    Lisa August 17, 2015
  • Your patience was also much appreciated.

    Bick August 15, 2015
  • Thank you for resolving my issue so promptly!

    Leslie August 14, 2015
  • Continue your outstanding customer service!

    Rod August 13, 2015
  • Nothing you could do better. Now that I will be using it more often I need to have a better understanding of Diligent and how to use it more efficiently.

    Diane August 13, 2015
  • Great service! Never have experienced this before. Thanks

    Peter August 13, 2015
  • Responder was knowledgeable and provided the advice I needed promptly and in a very courteous manner

    John